HauteLookReviews 366

I've made 3 purchases from HauteLook and there was something wrong with all 3.
First, I got a dress that I fell in love with on their site only to receive it in a completely different color that was absolutely hideous and no where near what had been advertised. They returned, no problem although I really wanted that dress.
Second, was a Kenneth Cole suit. Their description was inaccurate. Returned, again.
Third, was some lingerie and when it arrived one of the straps was missing. I still liked it enough to just go to Walmart and purchase some straps but how does one person get three defects in a row?
It leads me to wonder if their prices are lower than Rue La La and Gilt because their products are actually inferior. I still love browsing their site because of the prices but I'm making sure anything I buy is returnable because I don't want to get stuck with junk.

Very very poor quality items. First 2 dresses I ordered look like they came from a cheap designer knock off store- one was even missing the brand tag so no idea if it was even the brand I ordered. My second order was a jacket that was extrememly nice in the photo- what i was sent had huge clunky rhinestones and studs and big plastic gold buttons- the fabric was cheap and it was poorly made. The 3rd was a handbag that looked like it came of one of the cheap kiosks with designer knock offs you see in malls- horrible. This one they tell me cant be refunded because it was a blowout sale. I'm sending it back anyway and they can decide what to do with it- I would be embarrassed to carry it. (its a Lola Bernard by the way- nice photo- horrible handbag, cheaply made, cheap looking) I'm done with this company.

Like everyone else reviewing Hautelook I was drawn in by the great looking products and variety. I have probably ordered a dozen times and the only reason I continually go back is because they continually give me credits to use up due to their constant errors with my orders. My very first order came, a L. A.M. B. Poncho, gorgeous online, when I received the package and opened it not only was it the wrong product but the packaging slip showed another person name and address. I was so disappointed and called immediately. I was told that they could not send me my original order but that they would try to contact the purchaser of the item that I received to see if they received my order. For the record, my item was priced 4x's higher, so really why would that person admit to having it, a free item for them. Anyway, I had to wait a couple of days, Hautelook did not contact me back so I called to get my refund to be told that I would have to send the item back that I received in error and only then would I receive a full refund on the item I did not received. What? 6 weeks later I got my $$ back. I cannot believe that for an error they clearly made that I was out my $100.00+ for that period of time. Since then I have continually received the wrong sizing on items, wrong colour and defective merchandise (twice). It is a pain to return, takes forever from start to finish and if there is a Holiday in between, add on two more weeks to receive your credit. When they say they refund, they give a credit instead. The ETA's are varied and I would stay away from utilizing this site for gift buying. Now I look but don't buy, very disappointed with this extension of Nordstrom, I expected so much more.

I am thinking this is the EXACT same company as "Ten Haute"-just using a different name.
Last SEPTEMBER! (this is February!), I clicked on a "deal chicken" where Ten Haute advertised a 1 hour sale on Hello Kitty watches. I ordered two and paid them directly with my credit card. A month had passed and I heard nothing. I emailed them. They said they would e-mail me when they were shipping out, which would be soon. I waited another month-nothing... I emailed them again... same response... long story short, it is now 6 months later... no watches, no refund. They responded to my last email with "We apologize but the supplier didn't come through with the watches so we are unable to honor the transaction.If you want a refund you need to contact the vendor where you paid"... huh? I paid THEM. Uuuugh. Do NOT deal with this company. Me? Lesson learned. Thank goodness I didn't spend a fortune, or I would have lost a fortune.

What a joke! They tell you that you only have 15 minutes to checkout and then the merchandise will be returned to stock. Well, I been waiting over an hour now for hold merchandise to be returned or sold and it still says it is on hold. I called customer service and she said at 15 minutes it will ask if you still want to hold and you can conceivably keep hitting that button all day. WHAT in the heck is the point of even having the 15 minute timer if you are going to do it that way. She had no answer.

I've shopped this site for a long time. I've seen them grow from having one sale a day to a site now acquired by big box retailer Nordstroms. I am giving them five stars because compared to some of my other sample site experiences they really are great.

Cons:

-slow shipping times. On average, I wait just a tiny bit longer for things from hautelook. They are clear about this upfront spit doesn't make me upset but I would never purchase from here for an event or gift that was time sensitive.
-some items I receive have seemed like customer returns or have been defective. This is only something I noticed after Nordstroms came on the scene. Prior to that-this never happened.

Pros:

-customer service is wonderful. In the times that I have contacted them regading defective items--I was able to return them for free. Do not worry- they will work with you on this. Others sites- like Ideeli are horrific to deal with.
-I rarely received the wrong item. It has happened once.
-the prices are good compared to gilt. I sometimes find a lower price on ideeli-but it's a crapshoot ordering from them. 7 out of 10 times I order from ideeli I get the wrong item.

I would definitely recommend them.

I have bought items on 10 different occasions and I have received 9 and I just started purchasing only this past Nov/2012. The prices are cheaper than retail or comparable to other sites though they might be a season or 2 behind. I have much more confidence with them than Beyond The Rack. Definitely wasted my dollars in that site. Only complaint is that I can not purchase certain things that are for whatever reasons, they can not deliver or ship to Canada where I reside.

I ordered an iPhone case from them. It took ten days to arrive and when it finally did, to my surprise, it was the WRONG case. I contacted Hautelook and they offered me a refund because they no longer have it in stock. That was the SECOND time this has happened to me with this company. The first time I ordered a swimsuit (top & bottom.) I was extremely disappointed when only the top arrived. They said they oversold the bottom and offered me a refund but did not accept the top back. Now I have a swim suit top with no matching bottom. This is unbelievable and unacceptable. I have learned my lesson and will never purchase from this joke of a website again.

Everything I have ordered from there has taken over a month to receive. The last items I ordered took over 5 weeks. By the time they came in, the persons birthday was over so I sent the items back. They stated that they only received 2 of the 3 items which was wrong. I never even took them out of the box. They will only give me a refund for 2 items minus shipping that was half the price of one of the shirts. The website is a big rip off. I have never had these kinds of problems with Rue LaLa. Stay away!