HauteLookReviews 366

Ordered 2 items... only received one but paid for 2. Sent 4 emails no response. Tried calling but mailbox full.
THIS IS A FRAUDULENT COMPANY... DO NOT BUY FROM THEM. CUSTOMER ASSISTANCE NON EXISTANT. WISHED I HAD READ ALL THE NEGATIVE REVIEWS. WIL REPORT TO BBB.

I placed two orders with this company. I had to return a couple of items from both orders. I never received a refund! $70 worth of clothes they got back but did t refund me for! I emailed several times. I tried to call several times. I submitted a BBB complaint which they never responded to! Radio silent! Aweful, Aweful company!

STAY AWAY FROM THIS COMPANY! READ THE REVIEWS, THEY ARE CORRECT! I am having a hard te with a return. I ordered from 1 company, another made the product and it came from a 3rd company? Confused? Try to get a refund, IF IN THEIR EYES ITS IN PERFECT CONDITION!

I recently bought shoes from Nordstrom Haute and iam very disappointed. I wore the shoes 3x and the straps broke on one of the shoes. The sandals are cute and I got them because my sister had a pair but she ordered hers from DSW. I wish I would have. The shoes definitely weren't worth $ 50 more like 14.99.

This company pushes you toward ordering a size thats supposed to be correct but isnt. I ordered and received a pair of booties that were at least 1 to 1.5 sizes too small. I returned them and per their own policy if not refunded within 10 days, no matter what, I would get a FULL REFUND. You normally do not get a full refund. I paid for return postage per their instruction and they still charged me for return postage, I started this endeavor in Jan and today, April 8, I just now got a refund and NOT the full refund per policy. Their email is a non-working email. They are unaccessible. Do not order thru paypal either because they won't help. I am attaching a photo of my cost, not to mention the return postage and my final refund. I am out at least $20 and its their fault for poor sizing recommendation.

Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.

I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.

So I ordered two items only difference between them was the color. Orders on April 26th and received one of the items on April 30th. Not bad. But the app is saying both items were delivered, which they weren't. Packing slip only has one item. The worst part was I waited 1 hour and 42 minutes on hold for them to tell me that the second should come in a few days. If you don't receive it call us back. I have been ordering from HauteLook since 2013. This will also be my last time.

In an attempt to save on shipping fees, I thought I could order all of my items from Haute Look and do a price match with Macy's. I followed instructions given by the second rep I talked to (as the first idiot said they don't price match at all) and proceeded to place my order. I called back the next morning and was told to email the screenshot. I proceeded to do that and was given every excuse they could make up on the spot as to why I couldn't be credited the difference. My size wasn't in stock AT THE MOMENT, the sale was no longer on at Macy's, blah blah blah. If I had seen this site first, I would not have placed the order at all. Being a subsidiary of Nordstrom I expected the best! I got the worst.

Ordered on the 30th. Waited for a shipping receipt that never came... Finally called on the 3rd. They acted confused and said I would get the shipping info the next day. Three days later I got the shipping info but they didn't even give the order to fedex until over a week after that. Long story short... ordered on 11/30 and didn't get my package until 12/12 because it sat in Hautelook's warehouse almost the entire time!

I have been a Hautelook customer for probably about 10 years and always felt as though I was getting good deals, but lately I have ordered something and then I googled the item and have found that I may be saving 1 to 5 dollars. The retail prices are being hiked up. That does not make me really happy so I guess moving forward if I order I'm going to Google the item 1st and see if I can order it directly from the manufacturers website. If that is the case then I don't really need to go through them.

I added a picture of a Tissot watch I just ordered. Found the same watch on the Tissot website for $197.50 and I bought it on HauteLook for $196.97. Not a great deal

Exactly what Amanda K. Said. I am a Nordstrom card holder and Hautelook cancelled my account with no notice (no letter or email) due to my purchase to return ratio. I had to call them to find out after I wasn't able to log into my account today. I shopped with them exclusively for almost 10 years and spent tens of thousands. Like any consumer shopping online, I would purchase multiple items and sizes and return what didn't work to my local Nordstrom Rack. Because the events only last for so many days, it's not like you can go back for an item if the size you purchased doesn't fit. So fine, change your return policy and let customers know they need to keep a certain percentage of their order so they can be more selective of their purchases. But to make this rule and then blacklist everyone who violated said rule before it was even effective?!? Absurd. Nordstrom has lost a loyal customer and credit card holder.

The only time so buy from HauteLook.com is when they have flash sales for a couple jewelry designers I like. So I am buying merchandise I am familiar with. I have had fairly good experiences buying from them, although I really hate the way your shopping cart times out. The thing to know about these flash sales (and this is true for all outlet sites like this) is there are items that are truly on sale styles from previous seasons, or designs that have been discontinued and items that are made for specifically for outlet stores and flash sales. I have not bought fake goods from hauteLook (that I am aware of), but when you see the same items appear on each and every flash sale it's a clear sign that those are the "fake sale" click bait items. So you need to know your merchandise. I have returned items to HauteLook without any problem, and have gotten my return shipping paid for when something was damaged in shipping.

Hautelook customer service is nonexistent since they were bought be Nordstrom. Recently, I bought a pair of sweats and they sent me a dress. Inside the package (that was addressed to me) I found the packing slip for another customer. To me, its clear that they slapped the wrong address sticker on the package. I called customer service and the gal on the other end explained that I would have to send the item back and get a refund on it. Then I can go ahead and reorder the correct item. I would have to pay for the shipping back to them. As I was talking to her, it dawned on me that the refund would be for the item in the package... not the item I ordered and had already been charged for. The dress costs half price of the sweats so obviously I have a problem with this as well as paying for shipping on a mistake Hautelook made. On top of that they were unwilling to send the correct item though it was their mistake. It was clear that the customer service rep didn't believe me. I told her I would snap a picture of the item and the packing slip to prove I was telling the truth. She told me that it didn't matter. No exceptions could be made even in cases where Hautelook is to blame. I am out the money I spent. I won't do business with Hautelook, Nordstrom, or Nordstrom Rack as I understand they all have the same policy. I told the customer service rep that they have lost my business forever because they wouldn't work with me on a lousy $60 purchase. To add insult to injury she told me they didn't want customers like me. Once again implying I was lying. What a horrible company.

I would give 0 stars if I could, bought a pair of shoes the heel broke with in one wear. Called someone at customer service and was informed that since I wore them they could not return them. Clearly a quality issue on their part so kinda ridiculous they won't work with me. Asked to speak to a supervisor ( as a retail manager myself is my least favorite sentence) who wouldn't bother to speak to me themselves and just had the representative do it, (which to me screams bad supervisor) to tell me the exact same thing. I have 18 year olds that work for me that can handle a situation better then those employees.
Takes a lot for me to complain since I have been on the other side of it numerous times, SAVE YOUR MONEY GO SOMEWHERE ELSE