HauteLookReviews 366

First I got my order messed up. Waiting 1.5 months for it to stay in "Processing." Called and they cancelled my order saying that they didnt have anymore in stock, and some reason the computer system did not stop me. They gave me 30$ credit for the inconvenience and told me it will not expire and it will apply to my next order. The person did not put it into my account, I waited and have to call back another time to get them to put it in. I tried placing another order today, and my $30 credit is gone. I looked into my account and it said it expired. I did a chat with a rep and they said they cannot give it to me and he made it seem i was stupid saying that I should have looked at my account which says an expiration date. I told him that i do not check my account for something that i did not expect to see (in this case, an expiration date) and he said he cant reissue it but he can refund me shipping if i order. So i said if you could refund me shipping, then you could refund me $30 instead. But no, he said there is no such thing as couresy credit anymore. I call BS. I cancelled my account with Hautelook. Rather save my money on more reliable companies that doesnt lie and actually ships out the stuff you pay for.

Waited almost 3 weeks for my home décor items. After following up with the Hautelook customer service (after no notice from them) twice, only half of my order arrived. After 2 weeks of chasing Hautelook for the remaining portion of my order I was advised the goods will NOT be delivered since they were overcommitted from the vendor and I would not be receiving my goods. I am still waiting on my card to be refunded - who knows how long that will take.

Safe to say I will NEVER be ordering from Hautelook again.

I've been using Hautelook since 2010 and I have to say that the quality of products and prices used to be much much better. You can still find some fashionable steals, just not as great and economic as they used to be. I find their customer service great! I've never had problems with returns and refunds, but I have to say they are rather slow on the shipping and delivery department. I have been compensated for delayed deliveries several times, but I also had to cancel orders quite a few times because of delays.

UPDATE
26/12/2016
I decided to go back to Hautelook after a couple of years and the whole experience was totally horrible. Very unprofessional! One of the items I had ordered did not ship with all my other items, and this was definitely not the first time. I initially got an email reassuring me that my item would ship soon... a couple of weeks later, while I was on chat being reassured by a sales representative that there is no way I would not be getting my item, I received an email telling me that they had more orders than items and I would not be receiving my item. I got so upset I decided to send everything back. I printed the shipping label and sent everything back. The tracking number was useless; it showed that they had received my return but when I contacted them they said that that was not the actual tracking number and gave me another number. Three weeks later I contacted them again. They said they had just received the items and it would take another week or so before they could refund me. Seriously? Hundreds of $$ out of my account for about two months and crappy service! What can I say? I thought they could not get any worse but apparently I was wrong! It's really really sad; they started out so great but had turned into one of the most stressful sites to shop at... What a shame!

I ordered two items from the HauteLook sale. The order confirmation informed me it would take 2-3 weeks for my items to ship. After waiting over a 4.5 weeks and not receiving any type of communication from HauteLook or Nordstrom Rack, I sent an email inquiring about the state of my order. Only then was I informed that they were unable to fulfill any of my order. They refunded the money for the order back to my account and gave me a $20 credit to use on my next purchase. This attempt at customer service was certainly "too little too late." In my opinion, it is a very poor business model to not have exact knowledge of how many items are available before a sale begins. I will not be shopping at HauteLook or Nordstrom Rack in the future.

I ordered my 2 item on Jan 20... still waiting to receive them. It said it would ship in 2 -3 weeks and when it didn't come, I contacted customer service. They said it would ship out the next business day... it didn't ship out until 5 days later. That was last week Monday... And I still haven't received my order! It didn't even ship until a MONTH after I ordered it! WTH! I'm in Canada so I understand that shipping takes a lot longer but I order several item from a similar company in the same city... and I got those items in 2 weeks! I didn't even ask for express shipping! I wish I had read the reviews before buying. Save your money and just buy it straight from the source.

I wish I would have read reviews before placing an order. The deals they have on products we love is just completely not worth the wait or the bad customer service! I would rather pay full price on these items and receive them within a week! I placed two orders one on 1/19 the other on 1/20 lol I just received my Morphe order yesterday and my palette was broken! There was no "handle with care" sticker on the box so assume UPS man handled my box and ruined my palette. My theBalm products still have not shipped and I am worried I will receive them in the same condition. I have not heard back from Hautelook yet. If you are considering making a purchase off this website... don't do it! Unless you are willing to wait a whole month or more and have some of your products damaged be my guest.

I have purchased a few times from hautelook. I have received mostly good things without issue. However one time, I received the wrong size shirt and requested the size I had ordered, but they did not have more in stock which sucked. They told me I could send it back for a full refund and will give me a store credit, which ended up being like $5 or 10. I was like hmmm waste my time even further? No. Instead I gave the shirt to someone else as a gift. In general they are ok though. EXCEPT with their shipping. Normally it takes about a month to get stuff but thus time takes the cake. I ordered from them on Jan 20 on an order that stated 2-3 weeks to ship. Here we are, one month out, and the order hasn't even arrived at hautelook to then ship to me! I have contacted customer service like 3 times now. Each time its, well I don't know when we will get it do you want to cancel your order? Lol Ummm what?. So this time they finally reimbursed my shipping price and said I can cancel it of I don't get it. So I said so you don't know when the company will ship to you? And they said nope. So here we are. I have to either cancel after waiting a month or stick it out and keep checking to see if they are actually gping to send me my stuff.

I'm surprised they're associated with Nordstrom. This is so far from Nordstrom's stellar CS.

If you don't mind waiting 3~5 weeks for an order and having funds held up for the longest time only to be returned a month later, this is the site for you. The deals are indeed amazing and when things are going good, they will send you the "right" items within the time it allots itself (2~3weeks). But speaking from personal experience, bad experiences far outshone the good ones.

What grinds my gear the most: Hautelook will run out of inventory yet still allow people to purchase items.

The customer will receive a confirmation, and the email will dupe said customer to believe the items will be shipped. What will happen instead, is 3~5 weeks of complete nothing, with your funds still held up in the air. Customer will dutifully wait till the 3 week point and contact CS.
Hautelook CS will apologize, mentioning that inventory is most likely OOS -- BUT, if said customer is willing to wait a week, they will update customer. Otherwise they will refund you.

I know the prices are tempting, and if you really feel the brand, it might be worth a gamble.
But other than that, stay clear of Hautelook.

I will never order from you here again. I ordered something three-four weeks weeks ago and I'm trying to get into contact with someone and it's like mission impossible. First, they never update me on orders. Second, when I call the customer care number no one answers. I called 3 times and waited for someone to answer for an hour each time! I've send over 5 emails trying to get into contact with someone and still nothing. All that was said in the email is to call the number I've been calling that no one answers. To me that's horrible customers service.

I placed an order January 1 for a Morphe brushes eyeshadow palette and a Billion Dollar Brows Eyebrow pencil. I figured since HauteLook is a Nordstorm company, it must be good, but I was so wrong. It took well over a month for my Morphe palette to arrive, and I had to continually remind them to send me my product. Contacting and trying to hear from customer service is a NIGHTMARE! Thankfully, after a month (over 3 weeks) of waiting, they sent me the correct Morphe palette unharmed. However, my Billion Dollar Brows product never came. They sent me the wrong product. After waiting over a month, I was so disappointed. I contacted them and they said they would refund me. I will be checking with my bank to make sure because I don't trust this site. I wish I had read reviews before shopping on HauteLook. I'd rather pay full price for products instead of ordering from this awful website! Don't use HauteLook! People who do recommend it, are only trying to get money for the site because if you invite a friend to HauteLook, the site gives you credit on purchases. Don't make my mistake! Avoid this HauteLook at all costs!

Who would have know that such a well known company have such a bad reputation! I should have done my research before spent more than $100 for nothing! I placed my ordered more than a month ago and received a confirmation email, thinking that my order is secure. But more than a month have past and still no email regarding the shipping! Emailed them a dozen times and all I got is the auto reply saying that they will Ensure their so called member care will response to me within 24-48 hours! I don't want to call coz it will waste my $$ as I'm from Asian countries!

This website has some nice merchandise. The ordering process is simple and because I am a Canadian Resident I have come to expect long waits to receive my orders from the USA. However, clothing and footwear don't always fit. The return process from Canada is an absolute nightmare.

This is my most recent experience. I mailed the package on Dec 22nd. It was delivered to the Hautelook warehouse on Dec. 28th in Burlington, ON. I have since contacted Hautelook three times by 'live chat'. The first occasion, I waited a long time but could not get a customer service agent. On Jan 13th, I got lucky. I got connected and the customer service agent was pleasant. She looked up the Landmark Global tracking site and confirmed for me that the package had been received and the return would be processed soon.

Today, I contacted Hautelook for the 3rd time. I was told by a customer service person named Kameron that the returned merchandise had not be received yet according to the Canada Post website. (That's another complaint for another day). According to Canada Post tracking, the package has been out for delivery since December 28th. Out of concern that the package might have gotten lost, I contacted Canada Post before my first 2 attempts to clarify the situation with Hautelook. Both Canada Post and the previous Hautelook cs person verified that the package had been delivered to the Burlington warehouse.

After repeating this info a couple of times, Kameron finally decided to check the Landmark Global site which confirmed what I have been told. When I asked when I could expect my refund, Kameron told me there would be an update in 3-5 days. I advised her earlier in the conversation that my entire file (orders and returns) have disappeared on the website. This "update", if available in 3-5 days, would be obtained how?! When I again asked how long it would take to get a refund there was no response for many minutes. I ended the chat and have resolved to shop online elsewhere in the future.