HauteLookReviews 366

I ordered a crown brush eyeshadow palette from hautelook back in November as a Christmas gift for my sister. The palette arrived, broken, around the 9th of December. I was extremely upset because the item was completely bubbled wrapped and there was no damage to the box which means the item was packaged broken. I immediately contacted hautelook, and spoke to Amy Piliposian, about the damaged item. I sent her pictures of the item and was told I was eligible to get a refund because hautelook sent me a damaged item. She told me that someone would reach out to me via email within 15-21 days of her sending in my claim. That was in December 10th... it is now January 11th and I have yet to hear anything from anyone from hautelook. I am very unsatisfied with the hautelook and their customer service. This issue should have been resolved in a timely manner as it should not take this long to not only refund a customer the money they paid for an item that was shipped to them broken but to be in contact with the customer so that they know the company cares about their consumers. I have sent another emails to Amy explaining my frustration and I am waiting for a response. Hopefully this time we can resolve the issue in a timely and more professional manner.

After two weeks of ordering a bunch of shirts from haute look I did t get an email or anything except the confirmation one I look at it and one of the favorite shirts said returned I call them only to find out that oh they didn't have enough to send me one! Seriously? The a few days later I get an email stating that they ran out of another item such a disappointment I was so excited especially for the two items that they ran out of oh and I was supposed to get a refund to my account for the "canceled" items still nothing yet! This is so not Nordstrom like it's ruining their reputation

When both items were cancelled due to incorrect inventories I cant help but believe that the Internet retailer, or their supplier, is either (1) playing games, or (2) doesnt really have control of their business.

In any event, charging me at time of ordering, holding my funds for three weeks, before advising of a cannot ship position, is completely contrary to the reputation Nordstrom has sought to develop and maintain.

Perhaps you should consider charging at shipment, instead of order for Tumi items only (if theyre at fault) or for all items if its Nordstrom that has inventory management issues.

I LOVED HauteLook (notice the past tense). They were a true arm of Nordstrom both in merchandise and service. But in the past couple months ALL of my orders have been delayed, there is zero way to get in contact with a customer service rep (you can't email them and if you call you have to CONSTANTLY press #2 when prompted or it will hang up. Voicemails were never returned), and I am finished with this company. Whatever the hell they changed, they messed up big time. I know I may have the biased opinion of a loyal Nordstrom customer but this is beyond bad. I won't be shopping there anymore.

I have been a customer of Hautelook for many years. Something has happened to their company that has adversely affected their ability to meet customers needs.
Out of the last 4 orders I have placed there, only one has been delivered. Two are in some limbo as I kep getting emails spologizing for the delay but offering no explanation. The 4th was just cancelled after having to wait for a delayed delivery. The reason? They miscalculated their inventory. I could ave gotten this merchandise for a little more and have had it by now. I am pretty screwed about not having boots for an event for this week end!
I, for one, will no longer be doing business with this company. There are many other discounted online places to shop.

The quality of some of the merchandise is horrendous. Some of the stuff looks like it has been sitting in their warehouse under a pile of garbage for years. And... the customer service leaves much to be desired. I'm now waiting on the phone for 48 minutes to speak with a supervisor over a $10 credit. They keep emailing me to say that they are not receiving my emails-so how do they know that i am emailing them? I don't think I will shop here again.

I bought through Hatelook, a 7 Mankind Jeans and an italian handbag, both deliveries were planned for 2-3 weeks after the ebent closed. I accepted the delivery date, paid and waited long 3 weeks, finally I received an email for my jean delivery on the way and told me the handbag would be delivered separated. I received my jean in a wrong size and an email telling me sorry but they would cancel the handbag order due to short inventory. What?!?!?! I checked the website and for my surprise they opened again the same event with italian handbags, very unreliable and this website pkays with false advertisement. I'm not gping to buy here again

I loved hautelook and I wish I didn't have to say this but this is strike number 2! I've ordered an item and thy sent me the wrong size. Now they tell me sorry and there's nothing they can do about it. Horrible consideration for their customers. Can't believe they can't accommodate for their own mistakes. Not fair to get excited about a purchase and after a mistake on their end I'm left without the ability to receive the item I've purchased. Just horrible.

I wish I can give 0 star! I'm so disappointed in HauteLook, they use Nordstroms quality and credibility to sell crappy product to customer. I'm the same victim as Karen B. I really like "George Nelson" so I order 1 clock that show in the picture that have "George Nelson" name on the face of the clock. And order George Nelson Hang It Wall Coat Rack that show in the HauteLook web with many cute colors. The Clock arrive with no "George Nelson" name on the face of the clock, it is a totally fake one. The coat rack arrive as totally white color! Totally not the one I order. Customer service are not helping much, I have live chat with them and have email them. I will never order with HauteLook again.

HauteLook did a flash sale last month of jewelry. The sale indicated that merchandise would go out when the sale was completed. We were interested in a beautiful piece for Mother's Day. I actually contacted customer service to define where to ship it and to make sure we would get the piece in time. The rep said that would happen. Today - Friday - it is still not here. USPS has a tracking system that indicates it should have been received yesterday but now updates. In reaching out to customer service at HauteLook the rep simply stated that USPS had eight days to deliver the package. She didn't seem the least bit concerned that I had called before to make an informed decision.

Today, I reached the conclusion after many interactions with HauteLook that they are primarily interested in selling as much merchandise as possible and have little, if any concern about customers needs. Getting inexpensive luxury merchandise for myself is one thing. Getting a gift for a loved one? If they can't fulfill the expectation, tell us.

The description specifically said, "George Nelson Walnut Atomic Clock." It was inexpensive and a final sale. When the order confirmation came through it said - Control Brand, George Nelson 1820 Walnut Atomic Clock." I didn't realized I'd been duped, until I received the package today - from Amazon! It's a Telechron imitation.
I will not be ordering from this company ever again and am truly dissappionted in Nordstroms and am likely going to stop doing business with them as well.