Overview
FASHIONPHILE has a rating of 4.8 stars from 7,950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
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From start to finish your website, was easy to maneuver, understand, and order from. I received my order in a very timely manner, and it is simply a beautiful bag! I will be referring my friends for any purchases they might be considering. Thank you so much.!
Decided to pull the trigger on a Celine bag that looked like a great price compared to the regular retail. I love it and am glad I got it, but the only thing is that the suede is more frayed than I was expecting. I wish that wear and tear would've been a bit clearer in the description and better pictures of that.
My first purchase could not have gone any smoother! Carly was great! She sent me photos and answered all my questions about the piece I purchased. Will definitely look to Fashionphile again for my next luxury purchase. 😍
Items is great and like new but the packaging inside and post delivery was mediocre. Gave me a feeling like came from a thrift store as it was in rough shape. Buying things online is super simple and quickly to check out. Would consider looking into how the items are being packed.
Was happy to find a sold out Gucci horse bit slim shoulder bag that I had seen in London on Fashionphile's site. Very fairly priced, especially when considering that the item is in pristine condition. The whole experience was positive and the transaction seamless. I will definitely recommend Fashionphile to friends.
Loved that you actually showed the sku of the item confirming authenticity. Very straightforward and easy process. Thank you!
I once tried to buy a Bandy bag on Mercari, but I ended up getting a fake one at the price of an original. That experience made me skeptical about shopping online again. Then I found Fashionphile, and when I found out they have a physical store in my city, I felt much more confident buying from their website. Everything went smoothly, and I received my beautiful, authentic bag. I'm really happy with my purchase and will definitely shop with Fashionphile again in the future.
I will be honest, I was a little hesitate about buying a "pre-loved" handbag, but Fashionphile now has a customer for life! My bag is beautiful, and quite honestly, looks almost brand new! The entire process has been flawless! I can't wait to buy my next bag!
My experience with Fashionphile. Com has been incredibly positive. The website is user-friendly, making it easy to browse and filter through high-end designer pieces. I appreciate the transparency in product descriptions, including clear photos and detailed condition reports. The authentication process gave me confidence in my purchases, and the shipping was fast and secure. Customer service was responsive and helpful when I had questions about an item. Overall, Fashionphile offers a trustworthy and seamless resale experience for luxury goods.
Love Fashionphile for making luxury fashion accessible to all.
Excellent shopping experience and item is beautiful. I wish prices could be a touch bit more affordable for items and comparable to other websites but I trust Fashionfile with their quality and customer service.
I bought a Louis Vuitton artsy bag black leather and it came in absolutely pristine condition better than the description on the website. I was so excited to receive it and it is such a beautiful bag. I will definitely be buying from fashion file again. Their standards are high, and you can feel confident that you'll get a great quality item from them
This is probably my third or fourth bag that I have purchased. I have been very happy with the quality but may of all, I appreciate that returns are welcome so I can see my bag in person and feel comfortable before having to commit.
While I've looked at Fashionphile for a while now this is my first purchase! Please to say it couldn't have gone better, my purse was exactly as described. Packaging was super, only down side was waiting on it to arrive! Next time I'll most likely pay for a faster shipping!
So I called the LA office and my sales associate was very helpful in examining the bag, and she even sent me additional pictures. So I ordered the bag that same day! I did not expect the bag to be in such great shape, as it was. I mean this bag is gorgeous and just screams luxurious! The minor imperfections from being pre-owned were barely noticeable and unless you micro examining the back you would never notice. I absolutely love this bag and I'm so glad I ordered it. Now the shipping experience was horrible but that's the fault of UPS. It's way too much to get into but they are really incompetent and if I didn't ask should I sign they just handed me the package because I was standing in my driveway at the time. I could have been a random stranger and someone would have walked away with my gorgeous bag.
My experience online and in store (DTLA) have been great. My last three (3) purchases (Chanel and 2 Lv's) were good. I'm holding real thoughts on one (1) item until later. Will let you know. Overall great
The Gucci bag is so fab, the Celine is really nice. I must admit, I thought the strap would be longer so I could wear crossbody. Great bags
Ordered a lovely Louis Vuitton bag at a great price and it was shipped lightning speed! Bag arrived safely, nicely packaged and was shipped with signature confirmation to ensure delivery. Longtime Fashionphile buyer here, and I continue to enjoy their selections, prices, and excellent service. Only downside this time was my 10% promo could not be applied to my order; apparently, there is an exception for items listed on the site for 5 days or less (per an associate.) As a longtime loyal customer, it would have been nice for them to waive this restriction. They said, I'm still happy with my purchase and continue to recommend Fashionphile to friends and family.
Your biggest asset in your company are your associates. To empower them while helping the customers with their inquires in a one call resolution is mostly unheard of now days. To delight the customer and keep them coming back for more is not something many experience. The amazing experience that customers have keep us coming back. Now's FP chance to stand out among the luxury market and really be known for top notch customer service and also paying your associates accordingly. Please continue to ensure your associates are compensated for the amazing customer service they provide. They are the face/voice of your business and must be treated as so. Jackie is customer service was such a pleasure to work with. I'm friends with a ton of luxury YouTubers and I made sure to spread the word in all of our chats the great experience she provided me. Please ensure she receives the recognition she deserves.
I have been planing to buy a pre loved bag for a while ( almost one year of research) and I came across this beauty. I studied carefully the condition of the bag and for the price asking I decided that was worth the risk. The bag came in Pristine! The "damage" described on the website was not even shown in reality, because it was so small. I can't wait to get another bag really soon.
My bag was noted as excellent. Once received it was physically as described, however there was a heavy smoke smell as soon as I took it out of the box that was not noted in the description. Extremely disappointed. I am very sensitive to cigarette smoke so even being near my new bag gives me a headache.
Fashionphile is the only destination you need for preowned luxury items! I have shopped with them numerous times before. I can trust them for accuracy in the description of the product (especially when showing flaws), and for authenticity purposes. What a superb Gucci bag this is! I'm very pleased.
Fashionphile is always a pleasure to shop! The selections are plentiful and the descriptions and photos have been very accurate for every purchase (and I've shopped with them often). The shipping speed is good and the packaging is so pretty!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members