HauteLookReviews 366

I have ordered a few items from this website and have been pretty happy. I will say though that it is VERY annoying to pay 9 dollars to ship a 20 dollar item and then not have it arrive for a month! I do not understand why the shipping is so high... its not like its a rush delivery. Their shipping is one of the main reasons I so not buy more from this company.

The real issue I have is with the last order I places. I ordered a Dress for my high school reunion and I was so excited when it cam in the mail yesterday... until I opened it and it was a SHIRT! Same design same company but not a DRESS! I called customer service expecting them to send me the DRESS that I ordered without too much hassle but I guess that cant be done. They let me know that they have no control over that inventory and can not get me the item I ordered. They offered a return or 20% off the item I got. Truly I am not happy with either... the shirt is ugly and I want my dress. Not to mention now I have to drag it to the post office on my day off and ship it back! So annoyed they should have more control over what they sell.

I shopped for about 20 minutes then realized there was a countdown at the top of my screen which was weird, then i added another item to my cart and the countdown restarted at 15. I realized that if i didnt buy the item in 15 minutes it disappeared from my cart. HOW STUPID. They only give you 15 minutes to buy something? Thats ridiculous. I then decided to read some reviews on the website itself and wow. I dont think you should shop at a website that gets 1 star from all its users. Which surprises me that a nordstrom company would give such bad service. You really cant trust anything on the internet. Guess i will stick to my worthy websites. Thanks reviewers!

WORSE CUSTOMER SERVICE EVER, HIGH SHIPPING COSTS, FALSE PRICE INDICATION ( THEY SAY PRICE ORIGINALLY EX: 398$ REDUCED TO 150$) WHEN I RECEIVED TEH MERCHANDISE THE PRICE TAG ON IT WAS CLEARLY 275$, THEREFORE, THE REDUCTION WAS NOT WHAT WAS ADVERTIZED. CUSTOMER SERVICE ARE NOT HELPFULL, THEY DO NOT OFFER DEALS FOR THEIR INTERNATIONAL CUSTOMERS, THEY DONT HAVE RETENTION PROMOTIONS, THEY NEVER HAVE DISCOUNT CODES/PROMO CODES, SHIPPING WAY TOO LONG AND TIMING IS TOO SHORT / STAY AWAY FROM THIS WEBSITE

Although, I really think you can get great deals on this site, it's extremely frustrating to shop there. First off, as soon as a new sale started most of the items I like are already "on hold," which I think is a terrible idea, by the way. Secondly, when you're trying to shop around and add items to your cart, you're basically timed! They give you 15 minutes for each items, so you have to rush in order to complete the checkout. You don't even have the chance to think for a moment if you really want that item or the other! So, frustrating! I just placed my first order on there, but I don't think I'll be returning again unless they change that timer crap! It's as if you go to a department store and you constantly have a sales associate behind you're back saying "So, are gonna check out now? Huh?! Hurry up before it's gone! C'mon, let's go!" Lol Now, try to imagine that... that's pretty much what it's like.

I bought 6 items for fathers day. I planned about 2 months before and also calculated the dates that I would receive the items before fathers day so I could give to my father as a surprise. On my part - I forgot to add the suite number to my apartment and ask customer service to help me change it. I tried 3 times, each time PROMISING that they will get back to me about my order. Never did they get back to me. When I did call them about it I was just greeted as - "I'll look into it and get back to you on Monday". After 2 months, they emailed me saying I received all my orders but they did not. Honestly, after 3 months of waiting when told me they have changed all parcels of my orders they never came. I emailed them and they refunded my money. HERES the BIG PART THAT PISSES ME OFF. They did more than a 50% RESTOCKING FEE, charged me for the RETURN FEE and ALSO charged me for international FEE. I HIGHLY suggest that either you get the address right, or don't shop at this lousy online store. Because their customer service is SH! T, and giving me back 10% of a $150 order is BULLSH! T.

Buyer Beware -
On May 5th, I bought thebalm makeup products through Hautelook. The palettes and makeup products were 50-70% off. Sounded like an absolute steal! On the website it said that the item was shipped on May 21 and it was to arrive around May 31st. Today is August 4. I still have no received my products. There has been no updates on my tracking number. I have contacted the representatives on NUMEROUS occasions and through different channels (via live chat, emails, phone calls). Each representative gives me "oh, I am so sorry about this. I will investigate and I will personally contact you as soon as possible". How naive of me because NO ONE did ended up following up with me. To this day, I still don't know where my package it. I made a dispute claim with my credit card company and I received my money back. I sent them an email about their poor customer service. They gave me a 30$ credit. RIght now, they are having a sale on thebalm again. As tempting as it is... as much as I want to use up the $30 credit. I do not want to go through that hassle again. I browsed through the reviews of this website and saw many people went through I went through. Ultimately it is not worth it and I would rather pay full price on these items and to deal with this company.
I do not recommend this company to any one. Based on the reviews and my personal experience - you are taking a chance.

I had a few reservations about ordering from them due to some bad reviews I've read but I found a pair of sunglasses I just had to have so I went for it. I have now ordered from the site twice and I don't know where all this negativity comes from. Perhaps they've improved their service due to the negative feedback. Each item has arrived exactly as ordered before the estimated shipping date the site quotes. I do agree their shipping prices are a little steep but this tends to be often true when the item you're purchasing is substantially less than the retail price. Overall I've had two great experiences and will continue to order from them until a bad one occurs.

I ordered 2 guitars that were autographed by celebrities to the tune of $758 as Christams gifts. These were non-returnable. I should've known better. The autographs were legit ( I THINK0 but the guitars were cheap. Made-in-China, and not playable. No better than toy guitars. I tried to get in touch to complain. No one would do anything. I demanded a refund because they were not as advertised. Nothing. Then I got smart. I found the name of a board member (Greg Bettinelli), and found he was a member of Linked In, and a few other professional sites, so I complained to him publicly and directly. That night, I had a refund AND I was informed I could keep the guitars. PS.My musician son didn't even bother to take his home, it was so crappy., even tough it was allegedly signed by Chris Cornell.

I ordered an Urban Decay eye shadow palette for like $10 which is basically a steal. However, that was on June 5th... it's not June 21st, and I JUST got a confirmation saying my order will be shipping. I contacted customer service about a few days ago, and got no response just trying to find details about my order. I feel like the price just isn't worth it, It still doesn't have tracking info on it... so only the label has been created but it still hasn't shipped yet, very frustrating. Never had to wait this long for anything I've ever bought online. I would never recommend Haute Look to anyone, unless they don't care if they get their stuff ever.

Merchandise and prices are good. The site provides good descriptions and user interface. This is a flash site, which requires fast decisions, to grab the best deals. My experiences with customer service has been good; they even tried to track a replacement for an item that was shipped to me in the wrong size. The only real gripe has been the order processing time. Not a big surprise, as they are owned by a sticks and bricks retailer.

Hautelook is owned by Nordstroms and I love Nordstroms! They have a great selection of quality brands and great Sunday night deals. Pricing isn't cheap but they offer unique pieces and great descriptions which include the length. Many of the brands they feature cant be found anywhere easily. Shipping costs are high but I dont mind because I only buy special pieces once in awhile and the uniqueness of their inventory is worth it. Ive had a few issues but they are quick to give a $10 credit and refund. Basically I will keep shopping here because I love their selection, presentation of items.