HauteLookReviews 366

Ordered handbags of 'genuine leather' for Christmas gifts... took two weeks to received... and when they arrived... the color was awful (camel? Looks orange to me!) and the quality of leather... if it even IS leather... was horrible... Got the info for returns off my invoice... logged onto site and went to purchases in order to get the return label... No label! And a note that indicates these items are not eligible for return OR refund! Are you kidding me!? STAY AWAY! Cannot believe Norstroms is associated with this site...

Hate hautelook. Ordered some make up pallets once a year ago which looked like it was normal size but it came in a super mini size! It was also not very cheap but I decided to just keep it and not return it... Anyways recently I went on the website again and saw two pair of shoes that I liked. They looked amazing on the picture. I ordered it. The package came almost a month later. I took out the shoes and the quality was sooooooo terrible I was shocked! It smelled like cheap rubber, and they were supposed to be "leather". I'm so disapponted! Paid 80 for them but hautelook is only returning 60$! So I paid $20 for nothing! Hate them. Hate their unprofessional company. Will never order from them ever again. I wish I could give them a zero rating!

The stars should go into the negative... I would rate this site a farce and a negative 5. Bad customer service. Don't believe a confirmation about when the item will arrive. The actual date was a week later than they told me. The first time I spoke to customer service they told me the item would not be shipped (because it had not even been shipped anyway) However, had to call again and they told me the item would be shipped and it was my responsibility to return it. Bad customer service.

I ordered a few things from here and each time seems to get worse. The amount of time it takes for the order to come is just plain annoying. My 2nd order I only received one of the items and they only credited my account $5.21 which was just shipping. The product was over $10. I made the mistake a 3rd time because I saw Urban Decay eyeliner for $4 and couldn't pass it up. Still have yet to receive those and it's been over two weeks and past the date the site states. I won't be purchasing from Hautelook again. Not worth the hype.

I heard about this site through YouTube gurus that I follow and decided to give it a go because they made it sound amazing. Its not. I feel like the girls on YouTube love it because every time someone clicks their affiliate link and signs up and buys something they get a $10 credit so they don't actually pay for stuff and they probably order so much stuff that they don't notice that it takes forever for something to get to them.

The first time I ordered was fine I got an american apparel skirt and Vince top. Both good brands and the order arrived within three weeks. Great! So I ordered again. The second time I ordered two necklaces, two pairs of sandals and a pair of shoes for my boyfriend. About two weeks later I received an email that they over sold the sandals and I would not be getting them since there wasn't enough stock. I was heart broken but my refund came promptly and I received a $20 credit. So I was disappointed but it was handled well so I wasnt too upset. I then received the two necklaces and was pretty disappointed with the quality. One looked really cheap and the other (a j crew bauble necklace lookalike) came with some of the baubles already fallen off, a quick fix but annoying none the less. Finally after close to six weeks after i placed the order I was informed that the shoes I ordered for for my boyfriend had also been over sold and I wouldnt be getting them. Now I was really annoyed 3/5 of the items in my order had been over sold and that just seems like poor business practice to me. I feel like selling this things that you dont actually have is fraud. And this time it took them over three weeks and a couple emails to customer service before my refund was issued. I was not impressed.

Finally I recently went on to try again after my rage subsided. I figured I have a $30 credit and maybe I could use that for some boots or something only to discover my credits had all expired. I would expect at least six months to use them if not a year or more. An empty gesture to compensate for an extremely bad business model.

Overall I just feel this site is shady. Its seems really great too bad it just doesn't live up 90% of the time. I don't want to gamble with them anymore when there are much better places to shop online. I won't be shopping there again.

Caution needed here! Regular retail prices are often exaggerated. Product descriptions inaccurate or not there-no one seems to proof/check at all. I have received substitutions and yes did receive credit and kept the item. Shipping is extremely slow. It was explained to me (by customer service) that the product was shipped to them, repackaged and then sent to me. You could direct order through Ebay and get it faster from Chinese manufacturer yourself. Unless you see mainstream familiar brands, I would advise shopping around. I find it hard to believe that this company is affiliated with the Nordstrom Brand.

Hautelook is not all its cracked up to be. I have ordered from them 4 times now and have found myself very unimpressed. My first disappointment was a pair of boots I bought that look nothing like they did in the picture and feel SO cheap. I am very unimpressed with the quality of products I have received, clearly there is a reason there products are 80% off. The only purchase I didn't mind was the stuff I bought for boyfriend which I thought was decent quality for the money. The thing that turns me off most about this site and has lost many of my sales is the 15 minute limit they have on the items in your cart in which you then lose those items and have to re-add them IF they are still available and let me tell you 15 minutes is NOT enough time to shop the site and they clearly are just encouraging impulse buys. The shipping also has lost many of my purchases its basically $10 which is ridiculous and in my mind takes off from the actual savings you are getting. I'm sure there are a few gems on the site just make sure your really careful on trying to find them and usually those gems are sold out in the first 20 minutes. Anything that is still sitting there at the end of the day and is not on hold or sold out is not worth it more than likely (there's a reason they arent sold out). Anyways happy style hunting, I'm sure there are a few good finds.

I have bought a few items from this site, and have been happy with the quality received, though I have only bought mainstream brands I'm already familiar with - DVF, Trina Turk, Hobo, Marika, etc. Though prepared to wait at least a couple weeks to receive.

HOWEVER - beware if you think there is any chance you may have to return something, because you will wait weeks to receive your refund, and keep on top of them to be sure you actually do. The last two times I've returned something I've had to follow up on the status of my refund after it showed being received by them a week+ before. The most recent times required multiple emails to customer service, who blamed the error on an IT glitch over a week ago, and I was just updated with the good news that they will be crediting my account in the next 3-5 business days.

I am shocked Nordstrom has any affiliation with such a shoddy organization. I have unsubscribed and will not spend my money with them again.

I wanted to give 1 star but the customer service I received was decent. I am a first time customer and recently bought 2 different pairs of black boots on this site. The first pair was delivered pretty quickly, but to my dismay, it wasn't what I had ordered. It was the right style and size, but in the wrong color. They no longer had those boots, so I was pretty disappointed. I returned the product and they paid for the shipping costs. The second item just came in and I could tell by the size of the box that my boots were not in there. Sure enough, what I received instead were a pair of shoes completely in the wrong size, style, color. Totally not what I ordered! And no packing slip to be found. I called up customer service to find that they do not handle the inventory of the items, therefore, I wasted my time browsing, choosing and ultimately paying for 2 pairs of boots that I will never receive. They offered a $15 credit, but I won't be using this site again. I am still awaiting my full refund to process.

My first order from hautelook.com arrived without a problem, however, my second order - a pair of women's leather boots, did not. Instead I received a pair of men's boots with no packing slip. I called hautelook and was told I have to ship these back and then i will be refunded but I will not receive the boots I have been waiting weeks for! I am really upset as I was so looking forward to my new boots for a trip I am going on. So one of two orders did not make it to me- not a good record so far!