HauteLookReviews 366

I love the selection of products and the prices but i am very tired of the shipping wait. Every single time i buy something from them it takes a whole month to TWO months to get to me! I buy a winter jacket and by the time it gets here, its not even winter! I live in the US, so theres no excuse for this! Im getting very irritated. Still waiting on my item to ship and its been a month. Hasnt even SHIPPED yet. Rediculous! BEWARE HOLIDAY GIFT BUYERS: You definitely will not get your purchase by christmas!

Well, although I never write reviews, I felt compelled to do so, after reading many about Hautelook. I've purchased more than 130 items (you read correctly-130) from them and yes, twice I received the wrong item(same brand), but other than that, I always get what I ordered. They do have late delivery, but you are informed before you place an order. Some orders are placed with partners, some ship directly from their warehouse. I read people complaining about quality, but lets face it, If you buy a leather bag for $65, you shouldn't expect the highest quality! Or, if you buy shoes for $25, make no mistake, those are not meant to last or be the most comfortable. That does not mean, that you can't find a great deal on great quality items( often past seasons'). I've bought from Hautelook many great products: from shoes and boots, to clothing, perfumes, books, bedding and etc. If you are not sure that you are getting a good deal, do a quick research online before you place your order. Have fun!

I ordered Ugg boot for my daughter on 11/*******. I wash unable to checkout until my time limit was over and I lost the selection. I then called in and had a rep assist me with purchasing a pink flamingo Ugg with a $15 discount. Although it was not the color I wanted, I accepted it anyway.
Well, it came today 11/25/13 and to my surprise inside the box was a mens sweater! Really after all this time? I called and was told there was nothing they could do since the sale was over. Hautelook or hautemess!

I love hautelook. There are tons of items sold on this website that I couldn't get where I live because they just don't carry ahlf of the brands and/or items in my small hometown, for that I'm grateful. Even us small town gals like to wear nice clothes and carry fancy handbags lol.
Many people I know shop on the site and have had great experiences. Check it out, they have amazing deals on tons of items from scarfs, sweaters, shoes, to jewelry.

As if Nordstrom wasn't my fave store, I have made it part of my routine to get to their flash sale site daily at 11 am EST on the dot. I promise I am not one of those people who keep holding and holding an item that you want only to let it go hours later. As long as my cart has at least $100 worth of goods (to qualify for free shipping) my choices are gone from your possibilities thisfast.
This past week HauteLook has added Nordstrom Off The Rack for HauteLook. Double your bargains, triple your bargains, quadruple the fun. I just love dealing with this site. Sometimes shipping times can be two to three weeks from time of purchase, but you are told that upfront before you purchase. If you only purchased $85 dollars worth and then go back for another round later in the day you can call their customer service and they'll combine the orders for free shipping. Basically you are treated like the royalty that you are as their customer. If you've never been to a Nordstrom store, trust me when I say/type that they are the the best at treating you like a Queen or King. If they can do anything to make you happy they'll do it. Credits are often found on my account before I get an eMail letting me know that I'm about to receive one. I thought that this might have been the exception, not the rule, due to how much I purchase, so I asked my daughter (who has her own account) to deal with Customer Service and ask them to combine a shipment, and they did it for her, as well, so obviously EVERY customer is important to them because she buys from the site much less frequently than I and she spends much less that I do, too.

I had a great experience with hautelook.com. I was a little nervous ordering from them, due to some negative reviews I read. Most reviews were about how long the shipping took, but it is clearly stated when you check out, so I was prepared. I received my order the exact date I was told. Other reviews were regarding quality. I received the exact items I ordered, at the quality I expected. I ordered two fleece character ponchos; one Hello Kitty and one Batman. They are of great quality. I was going to order the same ones from Amazon for almost $40 each, but found them on Hautelook.com for $13 each. I will definitely be ordering from them again. I would rather wait for longer shipping than pay three times the price elsewhere.

So sorry about this, had ordered from them & been satisfied until my last order. Ordered on Oct. 2, notified of shipping on Oct. 29 & my AmEx was charged. USPS has NEVER received the package. Electronic label still sitting in Fontana CA. I've emailed Hautelook several times & chatted twice-last time was Friday, Elizabeth said she'd contact me by the end of the day but didn't. So, still no answers. It's 4 bottles of nail polish, wanted them for Thanksgiving. They are losing a customer over less than $30 of mercandise.

I've only tried to purchase three things from this site. At first I was thrilled because the deal on the dress I first purchased was amazing, but when the dress arrived a few days before the wedding I was going to wear it to, it was the wrong dress!
They gave me a refund and a $10 credit, which expired before I could use it. Despite this incident I tried a second time, this time ordering two shirts for my boyfriend for Christmas. I loved the design and the price on them! But I used the wrong credit card and immediately sent them an email to see if they could cancel it and reorder it with my current debit card. Their policy says they will respond within 24 hours, but it took them two days to tell my the brand was processing fast so they could cancel it or change the billing information. A week or two later ONE of the shirts arrives. I call about the second one and they tell me it should arrive a week or so later, but for the inconvenience they gave me a $10 credit. Two days later I receive an email saying that the shirt is actually out of stock and they have to refund me and they give me a $10 credit-- which is weird since two weeks earlier they refused to cancel the order because it had already been processed! If you want more reliability, try ruelala or myhabit, they have deals that are just as great! :)

I've got my order waaay later than it was promised. I've had to call them and send them messages to figure out if I ever get the order. Finally, the sales representative promised at least to refund the shipping cost. After several weeks I've got my purchase, but never the shipping refund. I think they got a good products to offer, but I won't buy there anything anymore. There are so many other online stores with much better customer service. If to talk about merchandise itself, it was good, nothing ripped, same as what I saw on their website.

OH MY GOSH! If I were you I would NOT listen to any of the negative comments people have been posting. Look I have worked in retail, and frankly when I read the comments about horrible telephone service, I have one word for the complainers. BREATHE. Obviously your not calling to tell them they did a good job, so do not get angry, its not THEIR fault they are just there to help you, and who knows what could of happened to that person on the phone that day. Yes, work and personal life is always separated, but sometimes you cannot hide emotions. Also everything I have ordered off of Hautelook comes to my house so fast and its always is perfect. I am never surprise when opening up my box of goodies. Whatever I saw in the picture is what I am looking at in real life. And really the Prices are AMAZING! I recently bought Fergie Metro Boots for only 70$. For the quality and the comfort of the boot I would of paid full price! I love love love hautelook, and personally make it a daily routine to check the website, even if more times then not I do not by something for myself, but I always find myself showing things off the website to friends because I know they would want it. Hautelook has never done anything wrong to me or anyone in my family, and totally we have purchased over 20+ things. Love Hautelook, I recommend it to everyone!

I wish I could give them negative stars. I ordered riding boots from them in size 8.5 and instead received heels in size 7 - a completely wrong order. When I called customer service, they just asked to return the item and sent me a $10 credit for all the inconvenience they caused and the goof-up they made. They did not even have the item in their inventory to send me the right shoes. This website sucks and the way they do business sucks too. I wish someone can ban them.

Customer service flat out lies to you about shipping of products. Since it was my first purchase from hautelook I wanted to make sure that i received items in time so incase I didn't like it(or in my case, if the shoes didn't fit right) I could return it within the 30 day return policy that they have. Before I made my purchase I spoke to a customer service representative who assured me that I would receive the items in the time frame that they specified for that particular product. So I went ahead and I ordered the shoes 3 weeks ago which should have been here by now. Last week they sent me a tracking number for the order which still hasn't been updated. It has been 7 days since the label for UPS was created and the item still hasn't been picked up from their facility or shipped out. What annoys me the most is why Nordstrom would be affiliated with a company like Hautelook and ruin its reputation.

I ordered 2 things to equal 100 for the free shipping. Some Naked RAW jeans, which i had to return because they fit my gf too tight, had to pay for the shipping. Took a month to get credit, then finally received the over the knee boots i ordered for myself. Apparently they came all the way from China. VERY cheap looking. VERY CHEAP! Even had a website and phone number of the "company" on the bottom of the shoe. I wouldnt pay $20 if i saw them before i purchased them for $40. But if i return, ill only get 30 back. In a month. So i just gave them to my niece. Horrible.

WORST CUSTOMER SERVICE! I talked to the representative for 30 minutes, and she agreed to give me hautelook credit and a return label sent to my email. And NOTHING got done. NOTHING! So I had to call again, waste my 30 minute again explaining the whole thing all over again (because the first person didn't make any notes on the system). Both of them didn't apologize for this inconvenience. But guess what? The 2nd representative named NAVID didn't do his job either. He didn't create a correct return label. So I had to call the 3rd time, and finally once and for all fix the problem. WASTED MY TIME. DON"T EVER SHOP AT HAUTELOOK.