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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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I had failed to register my product, unfortunately. I understood that the extended coverage you pay for in buying this more expensive product was no longer available to me, but since my initial protector cracked, i needed a replacement. Since i did have a copy of my receipt, i was thankful they at least provided me a replacement protector. Thank you.
With the high cost of screen protectors these days, Gadge Guards warranty is awesome. If it breaks they will replace it for only the cost of shipping no matter how many times you break the screen protector you'll always get a new replacement for a very reasonable shipping charge. Can't go wrong with that unless you'd rather pay quite a bit more for a new screen protector.
Thank Gadget Guard:-)
I have gone through a few guards now. The last two cracked in the first couple weeks. The second one I left on cracked because I didnt want to pay another $9 for shipping so I kept it on until it was too bad. Just received my 3rd one. Crossing my fingers it doesn't crack right away, too. Service and replacement has been awesome. No complaints there.
I love your replacement program because I break my screen frequently. This goes for my husband too. Thank you for your service.
Thank you for prompt service! I really appreciate the process it getting a replacement. It's so easy and efficient.
Easy online ordering process. Delivery was quick and great packaging, so screen protector arrived in great shape!
I have accidentally dropped my phone several times with no damage done. A few weeks ago though it slipped from my hand and fell so hard onto the pavement that I knew it would be badly broken. The only damage done was cracks to my gadgetguard. It saved my phone!
He was very easy and great to work with them. I was able to just tell them that my screen protector was broken and I needed a replacement and they sent one when I only had to pay for the shipping.
I absolutely am grateful for finding this company and their products! I always share who I use for my screen protector!
These screen protectors do an amazing job! I have several young grandchildren who are very energetic, plus I am a bit of a klutz so my poor phone gets abused... a lot!
If it weren't for gadget guard screen protectors my phone would have been toast many times over. I end up getting a replacement protector every couple of months... much better a protector than a phone!
Took me 2 min to complete my order for a replacement glass screen protector. I ordered it around Halloween and it got here within the 2-5 day shipping.
Received my replacement in perfect condition and a gentleman at our local Sprint store removed the cracked screen cover and installed the new one. I am so happy I had an expert install this!
All I can say great screen protector company. If anything happens to you're Gadgetguard screen protector all you have to do is sign into your account at there website and order a replacement screen and just pay for shipping and that's it. Easy has 1 2 3. Shipping was super fast. I took it into Sprint and they put it on NO CHARGE. Great company.
The replacement program is great, but the screen protector doesn't sit right on the phone. Air bubble doesn't go away on the side.
The way to go it arrived soon and went to my local dealer and they put new cover on phone looks new again
Thank you for the fast service and a great product. It is as if there is nothing on my phone, but great protection! Thank you
I LIKE THE EXPERIENCE OF ORDERING INDEFINITE SCREEN PROTECTORS AND HAVING ONLY TO PAY SHIPPING. THE ONLY THING I'LL LIKE DIFFERENT IS TO BE ABLE TO ORDER SCREEN PROTECTORS FOR DIFFERENT PHONE MODELS IN ONE TRANSACTION
My first one got damaged ordered another came right away thought shipping was a little pricey at $9.95 but I guess it's better than paying full price. However when something says it has a lifetime warranty it should also state plainly the standard cost of the shipping charge! Instead of a vague statement made in very fine print on the back of the package. Especially since it was just shipped strapped to a piece of cardboard instead original packaging a charge of $4.95 or $5.95 would have been a more reasonable price. In the future I will buy a different product as other brands offer a better and cheaper warranty.
My son broke my first screen by hitting it really hard with a toy truck. It broke the protector but not my phone screen. I quickly logged on and ordered a free replacement under the warranty protection and just got my new one. Works great!
Not happy with it at all this is like #5in the last year. That don't stay on this new one is already coming off bubbles all along the one side. I can't get rid of them. I'm going to be looking for something else to protect it. If they dont break they bubble/ let loose from the phone...
Hi Beci, we’re sorry to hear that you had a negative experience with your screen protector. Often, there are things we can do/suggest that can help! Please reach out to our Customer Support Team at support@gadgetguard.com, they will be happy to assist you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon, we’re sorry to hear that your screen protectors have been breaking so frequently, but are happy to know that your screen is safe and sound! The guard is designed to absorb impacts and scratches so that your phone screen doesn't – this could happen on the very first day. That said, since this is your 3rd, we encourage you to reach out to our Customer Support to see if they can make any recommendations to improve your experience. You can reach our Customer Support Team at support@gadgetguard.com, they’ll be happy to help you out!