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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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I had a gadget guard on one of my old phones and loved it! So I got a new one for my new phone, I love gadget guard!
The item was received in a timely manner. It was a replacement for one that was cracked. Appreciate the prompt service.
From order day to receiving it in the mail, took 4 days. I was happy it arrived so quickly.
Love my gadget guard 2.0. Saved my phone 2 times now. I'm very happy with them.
They totally honor their warranty. I only pay for shipping 10 bucks. This glass cover retails for $50. At stores.
This is the best product to protect your cell screen and the warranty is amazing. Excellent,
Fast customer service.
I am and have always been very please with this service. My gadget gaurd screen protector has always been delivered on a timely manner from when my order has been placed. Also these screen protectors have always held up wonderfully and kept my screens in great shape. Will continue ti use them regardless of the phone i have. Thanks again
Product came in an opened envelope that wasn't the right size for the product. Shipping was fast, but never logged into system so it came before it was even logged. BUT a great product! Overall happy with the feel and look of the case as well as protection for me and my device!
The product was as described. The service was speedy. I did not have the need to contact Customer service.
Ordered a Samsung Galaxy Note 5 Tempered Glass Screen Protector and received a Motorola noto z force Tempered Glass Screen Protector which does not fit the device. Requesting for Gadget Guard to resend the correct product.
This is the second time I had to replace the guard. Granted, I did drop the phone, but, it has a RokForm case on it so the actual screen didn't hit anything. Seems to crack pretty easy. I understand the other reviews about having to pay shipping, but, that's still cheaper than buying a new one. Very satisfied with the warranty coverage.
Gadget guard always come thru, they want 100 characters so it will be blah blah and it's a better product than others I've seen and used
I have gadgetguards on all my phones. Love the easy replacement and finally used a glass break warranty and it was a smooth transaction as well. Highly recommended.
It fell right off when phone dropped on the rug. The AT&T store employee put it on wrong now I have to spend another charge to get another one
GG is worth every penny! I tell everyone that they should go with GG. I've been with them for years now and will continue to be loyal because they are loyal.
Should be free shipping, costs 20% of price for shipping. Postage must cost more for you than me. Bet I could send it to you for $1
Hi William, we’re sorry to hear that you’re upset with our shipping costs. While it may seem like a guard may only need a postage stamp to be sent to you, it actually requires more than that in order to ensure that it arrives to you safely. We have special packaging that ends up rising the shipping cost, labor cost, and material cost. We don’t charge this for a profit, only to ensure that the replacement process is as simple and painless as possible (i. E. we don’t require that you send the broken guard back for verification, give a written explanation of why you need a replacement, unlimited amount of replacements available etc.). We hope this clarifies any questions you may have about the shipping cost! If you have any further questions or concerns our Customer Support Team will be happy to help you out! You can reach them at support@gadgetguard.com.
Wrong one sent but i will have to make it work till next time. Ordered a (moto G6 play) and got a(Moto G6)
I don't like how you have to pay for shipping for a replacement. I'd prefer to pick up my replacement. I also felt the screen protector broke way to easily. It did protect my actual screen though.
I've had better screen covers than gadget guard's and will go with someone else next time.
Hi Joshua, we’re sorry to hear that you’re upset with our shipping costs. While it may seem like a guard may only need a postage stamp to be sent to you, it actually requires more than that in order to ensure that it arrives to you safely. We have special packaging that ends up rising the shipping cost, labor cost, and material cost. We don’t charge this for a profit, only to ensure that the replacement process is as simple and painless as possible (i. E. we don’t require that you send the broken guard back for verification, give a written explanation of why you need a replacement, unlimited amount of replacements available etc.). We hope this clarifies any questions you may have about the shipping cost!
Also, we’re sorry to hear that your screen protector broke but are happy to know that your screen is safe and sound! Thankfully we have our lifetime warranty program so you can get a replacement. If you need any assistance please reach out to our Customer Support Team at support@gadgetguard.com, they’ll be happy to help you out!
I have loved their service and product. It has been very easy to use their warranty. I can go online and order and it arrives promptly. Not much more to say except great work!
Thank you for standing behind your product!
It fit well and protects my phone
I appreciate that I can manage my account on line and could order it there.
Seems to be stronger than the first version of the guard I purchased. Easy installation. Only thing I don't like about the screen cover is the black borders on it that are on the left and right sides of the screen because it covers some of the infinity display
These products have saved our devices over and over again! I will gladly spend the money on these items with the security in knowing they will do the job and protect my device!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauhri! We are very sorry for the mixup! I am glad to see our Customer Support has been able to get the correct guard on the way! Please reach out to them if you need anything further at support@gadgetguard.com.