Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
You sent me my screen protector in good time, and it does work, but it is probably a centimeter or so smaller than the last one you sent me. I am going with it for now because I am due for a new phone soon and I am also going on vacation in the next few days, so I won't be around for a replacement that is the correct size as my previous protectors.
Is it possible to get cheaper shipping. I used to be able to go to the store and get them replaced for free now I have to pay shipping.
I got a replacement piece after my screen protector got a small crack in it. The process was easy and the support team were very friendly and helpful!
Love the guard. It protects my phone and never scratches it if the guard itself breaks. Highly recommend it.
Easy to order replacement and arrived quickly. Easy to replace. Love the warranty on these since they do tend to wear around the edges over time, but definitely do their job of protecting the actual screen!
First of all don't get me wrong every time I have dropped my phone and it's been a drop that I know the screen would have cracked the gadget guard cornice 1.0 does the job and it cracks instead. I just wish it was a little bit thicker and more durable. The adhesive just barely sticks due to the curved glass of my Galaxy S8 Plus. It has a gap on both sides and the top tens to peel up a little bit but with a tiny bit of pressure it will stick back down for a while. I have not tried the cornice 2.0 yet, or seen one in person for that matter. Besides the durability and the fit to my curved glass screen the gadget guard does its job and successfully protects my phone. I've had my S8 Plus for just over a year now and this is my third Gadget guard cornice Edition.
The new one i received is scratched!
It was in the package and when I got it out there was some sort of white string on it and it has scratches at top bottom and middle.
I recieved the replacement glass pretty quickly, as I have the 2 times i ordered before. Unfortunately, this time it arrived damaged. I messaged the company with pictures and within 24 hours recieved an apologetic email informing me they were sending a replacement and a coupon for my next purchase. As I have never had a bad experience with my previous orders/replacements I didnt give a low star rating despite the inconvenience of having to wait longer to be shipped a replacement.
Thank you for standing behind your product and honoring your warranty.
I will tell others about this.
Item is ok, but doesn't seem to hold up as well as what is claimed, item seems to break from a simple fall from the couch to the floor or a drop from the pickup seat to the floor board not as tough as advertised
Got my replacement fast. Bad thing was my locale Verizon didn't know how to put this brand on my Verizon cell. They don't sell it. But other stores do.
I am hoping the new screen I just received will not crack as easily as my past gadgetguard screen. Also, the screen guard would be better if it was a little bit bigger to cover all sides of my IPhone screen.
I was slightly put off of the screen protectors after immediately dropping my phone, ejecting my first cover. Luckily Gadget Guard stands by it's products after the initial installation and $55.00 cost of Black Ice+ Cornish ver. 2. Lifetime endless replacements cost just $9.95 each.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members