The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Getting a warranty replacement is super easy! Unlike other companies its hassle free and yall dont even require the broken one to be sent back to yall... I never understood why companies made you do that... thank you for such a smooth process
Replacements are easy to get and wonderful to use on my phone (and save the screen!) I reccomend them to everyone I can.
My original screen protector was starting to crack and it was very easy to get a replacement. Shipped quickly and was easy to replace on my iPhone.
Love this product and its warranty! Always gets delivered super quickly too. Unfortunately my husband still got a crack on his phone with this glass shield and a case on it.
I'm so happy that it came so fast. Great service and I could go on and on. Thank you for prompt delivery.
Glad there is a warranty on this product! Thank you for sending my new screen protector so fast. So happy I got this brand so it could be replaced once it cracked and didnt have to buy a new one.
This company delivers EXACTLY what they advertise. Free replacement arrived within 2 days of ordering... and even live chatted with a customer service member that answered some questions I had. A PERFECT experience!
This is the best company to ever buy from. Best customer service. They also have the most amazing products money can buy. There is no point togo cheap and save a couple dollars in the short term, and buys sven protector that does not offer a guarantee and a warranty.
So easy and straightforward to get a replacement... although it was concerning how easily the screen protector broke. I have no complaints about the replacement policy but wish the product was a little more burly
Was expensive but the lifetime warranty makes it all better-thanks. Its tough and easy to install. I would have totally destroyed 3 phones without the guard
Always great and timely service when I need a new glass cover for my iPhone. Would recommend to anyone wanting a glass screen protector
It saved my iphone twice, without this product I would of wasted my money on new iphones. Great product
I have dropped my phone so many times and slowly picked it up in fear of what damage I might find done to my screen... only to find absolutely nothing! Not even a scratch! This protector does wonders, and even in the most extreme cases in which the protector has finally broken, it absorbs all of the shock and leaves the phone completely unharmed. Plus, with the lifetime warranty, all I have to do is pay $5 for shipping and my phone can be safe once again! If youre on the fence, just pay the money and get this protector, it is 100% more than worth it!
This is the best screen protector i have ever had and the warranty replacement program is excellent, i have broken the protector several times from dropping my phone and the phone is in great shape, the protector took all the damage
Gadget Guard has a great replacement policy and it was easy to get a new screen protector when I needed it.
Have had to replace 4 times in 6mos. I've invested almost $100 in covers for this phone. Never have I done this before with other phones or other covers either. Dont feel I should have to pay $10 to ship each time.
Product was ok. I bought it at the At&t store for 40bucks and was assured that it wouldn't crack but it did. Had to replace it... shipping was too expensive.
It arrived quickly and was very easy to install. Will use the service again if needed. Feel like it takes to much effort to come up with 100 characters.
No hassle warranty! Have had this glass protection for about 18 months! Got the replacement quickly and changed the cracked guard. Phone is still in excellent shape and still like new! Thanks Gadget Guard!
Keeps phone screen from cracking it breaking but gadget guard protector cracks and breaks way too easily. It also pulls away from the phone glass in less than a month and leaves bubbles and space along the edges.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.