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Gadget GuardReviews 1,583

3.2
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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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California
2 reviews
0 helpful votes
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They break too easy. My son and I believe there is a defect where the pen is placed. The guard always starts the crack there and moves up. The sensitivity is less. But, I have a warranty and I will continue to use them. I dont know of any other that would be better.

Date of experience: June 30, 2018
Canada
1 review
0 helpful votes
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Satisfied
June 30, 2018

It was easy to order the replacement screen protector from the website. I was able to track the status of the order and delivery. Very satisfied with the ordering process and the delivery.

Date of experience: June 30, 2018
Texas
1 review
2 helpful votes
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Gadgetguard rocks
June 30, 2018

Love my screen protector and the lifetime warranty. This company delivers their promise that you file replacement and pay the shipping. They quickly send you a replacement screen. I am not skilled enough to put the screen on so I take my phone into my phone store. They kindly put it on for me. I wish I could do it myself.

Date of experience: June 30, 2018
Washington
2 reviews
0 helpful votes
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Fast shipping
June 30, 2018

Great product, easy to order on line, and I got it in less than a week. Thank you for such great service!

Date of experience: June 30, 2018
Alabama
1 review
0 helpful votes
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The lifetime guarantee and warranty protection is worth every penny. I have had to use this a few times because my teenage daughter is very hard on her phone. I will always buy gadget guard for this reason.

Date of experience: June 30, 2018
Georgia
2 reviews
3 helpful votes
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I was disappointed when my gadget guard cracked in only 9 months but very pleased that replacement was completely hassle-free.

Date of experience: June 30, 2018
California
1 review
0 helpful votes
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Great service
June 30, 2018

I am very happy with the policy because they dont give me a hard time when order the replacement one.

Date of experience: June 30, 2018
Texas
1 review
0 helpful votes
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The delivery was fast and the quality of the product was awesome. Totally worth the money paid for the insurance of my phone.

Date of experience: June 30, 2018
Texas
1 review
0 helpful votes
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Super fast delivery
June 30, 2018

Thank you for the lifetime warranty and super fast delivery. The warranty registration was user friendly and easy to file a claim.

Date of experience: June 30, 2018
California
1 review
0 helpful votes
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Im very satisfied with the service! It was easy to order the tempered glass online. They stand behind their product! You cant find that to often. I will definitely use their product again!

Date of experience: June 30, 2018
Missouri
1 review
0 helpful votes
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Thank you!
June 30, 2018

Thanks, for sending my replacement to me so fast! It was very easy to get my replacement done. Somehow my screen wa damaged and I had a life time warranty so I was sent a replacement within a week. Thank you!

Date of experience: June 29, 2018
Montana
1 review
0 helpful votes
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I ordered a replacement Gadgetguard Black Ice Cornice Edition 2.0 screen protector (1st one had bubbles from store installation that couldn't be removed) and once I received it, took it back to the store, and it was installed. The protector is now perfect, and I'm delighted with it's look and feel.

Date of experience: June 29, 2018
Illinois
1 review
0 helpful votes
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Prompt service. I agree with the other comments on how the glass cracks easily. Is there a better way to guard our phones without using glass?

Date of experience: June 29, 2018
Arizona
1 review
0 helpful votes
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Unhappy
June 29, 2018

Excellent service. This is the 3rd one I have had to order in three months.It cracks very easy. I have a note 8 and the att rep that the curved screen cracks easy

Date of experience: June 29, 2018
Texas
1 review
0 helpful votes
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Super easy process!
June 30, 2018

I dropped my phone face down on the sidewalk and the screen protector cracked - but not my phone screen! I went online, filled out the replacement form and got a replacement within just a few days. No hassle. No fuss. Thanks a bunch!

Date of experience: June 29, 2018
California
1 review
0 helpful votes
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A good investment
June 30, 2018

We have replaced our screen covers several times, and when my son's screen broke, Gadgetguard sent us a check for $100 within a couple of weeks.
My phone got ran over by a car at 45mph, and my screen DID NOT break with the cover on it!

Date of experience: June 29, 2018
Montana
1 review
0 helpful votes
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Outstanding Product
June 30, 2018

Gadget guard saved the cell phone screen after a bad wreck. I would highly recommend. Great customer service and excellent response time for the replacement screen protector.

Date of experience: June 29, 2018
North Carolina
1 review
0 helpful votes
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We purchased the first Galaxy S9 Plus and that protector lasted until June before cracking. I now have to replace the other one I purchased in March. The rounded corners don't seem to last as long.

Date of experience: June 29, 2018
Missouri
1 review
0 helpful votes
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Dropped my phone and the gadget guard shatter leaving my new phone completely undamaged. Very happy with the performance of this product as well as how non-descript it is visually. Very happy and would purchase this bit of important insurance for such expensive devices for my next phone.

Date of experience: June 29, 2018
Illinois
1 review
0 helpful votes
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Speedy
June 30, 2018

Received my tempered glass quickly. Some tips on the best way to put the screen on would be appreciated.

Date of experience: June 29, 2018