The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
They break too easy. My son and I believe there is a defect where the pen is placed. The guard always starts the crack there and moves up. The sensitivity is less. But, I have a warranty and I will continue to use them. I dont know of any other that would be better.
It was easy to order the replacement screen protector from the website. I was able to track the status of the order and delivery. Very satisfied with the ordering process and the delivery.
Love my screen protector and the lifetime warranty. This company delivers their promise that you file replacement and pay the shipping. They quickly send you a replacement screen. I am not skilled enough to put the screen on so I take my phone into my phone store. They kindly put it on for me. I wish I could do it myself.
Great product, easy to order on line, and I got it in less than a week. Thank you for such great service!
The lifetime guarantee and warranty protection is worth every penny. I have had to use this a few times because my teenage daughter is very hard on her phone. I will always buy gadget guard for this reason.
I was disappointed when my gadget guard cracked in only 9 months but very pleased that replacement was completely hassle-free.
I am very happy with the policy because they dont give me a hard time when order the replacement one.
The delivery was fast and the quality of the product was awesome. Totally worth the money paid for the insurance of my phone.
Thank you for the lifetime warranty and super fast delivery. The warranty registration was user friendly and easy to file a claim.
Im very satisfied with the service! It was easy to order the tempered glass online. They stand behind their product! You cant find that to often. I will definitely use their product again!
Thanks, for sending my replacement to me so fast! It was very easy to get my replacement done. Somehow my screen wa damaged and I had a life time warranty so I was sent a replacement within a week. Thank you!
I ordered a replacement Gadgetguard Black Ice Cornice Edition 2.0 screen protector (1st one had bubbles from store installation that couldn't be removed) and once I received it, took it back to the store, and it was installed. The protector is now perfect, and I'm delighted with it's look and feel.
Prompt service. I agree with the other comments on how the glass cracks easily. Is there a better way to guard our phones without using glass?
Excellent service. This is the 3rd one I have had to order in three months.It cracks very easy. I have a note 8 and the att rep that the curved screen cracks easy
I dropped my phone face down on the sidewalk and the screen protector cracked - but not my phone screen! I went online, filled out the replacement form and got a replacement within just a few days. No hassle. No fuss. Thanks a bunch!
We have replaced our screen covers several times, and when my son's screen broke, Gadgetguard sent us a check for $100 within a couple of weeks.
My phone got ran over by a car at 45mph, and my screen DID NOT break with the cover on it!
Gadget guard saved the cell phone screen after a bad wreck. I would highly recommend. Great customer service and excellent response time for the replacement screen protector.
We purchased the first Galaxy S9 Plus and that protector lasted until June before cracking. I now have to replace the other one I purchased in March. The rounded corners don't seem to last as long.
Dropped my phone and the gadget guard shatter leaving my new phone completely undamaged. Very happy with the performance of this product as well as how non-descript it is visually. Very happy and would purchase this bit of important insurance for such expensive devices for my next phone.
Received my tempered glass quickly. Some tips on the best way to put the screen on would be appreciated.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.