The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Had a great experience with Gadetguard products, service, warranty, & tech support over the years of my purchase!
I received my product from gadget guard exactly a week after I ordered it. I am satisfied with the quality and usefulness of the product that I ordered. Thank you.
Had to travel a lot the last few weeks. Jet lag led to some amount of a lack of coordination that caused me to miss my pocket several times, with nothing but hard pavement to catch my phone. Given the chips and scratches in the gadget guard, my screen would have been toast without it.
Love the support would never buy elsewhere! Supports old models like my 6s and has fast shipping. Thank you for consistently being there for me
Always great shipping and love the warranty. Replacement is only $5 (shipping only). This is my 3rd one but its totally my fault that they crack. So much better to ban cracking my screen.
I'm so glad I was given gadget guard as a gift withe my iPhone! I've replaced my screen protector twice in2 years and it's so easy to order. It arrives in a timely fashion & has saved me hundreds in repairs!
I ordered a replacement screen protector for my cell phone from Gadgetguard. I received it in less time than promised in a package that protected the contents. I recommend this company.
I am happy with service provided. There were No hassle in requesting for replacement and item arrived on time.
Excellent product, excellent service! All six of my family members use the Black Ice Edition screen protectors and they are the nicest screen protector on the market by far!
Screen protector took the brunt of several drops and only the protector was cracked! My replacement screen was delivered in under two weeks. Fast and speedy service and help,, not to mention great protection!
I got my screen protector very fast and it was extremely easy to order a replacement. The screen protector is a little bit smaller then the actual screen, it doesn't cover all the edges like I would want it too.
My keys scratch the glass screen and then even the littlest of pressure will make the glass crack and I have to get a replacement. They last about 2 months then I have to get a new one. I will leave it on as long as I can b4 changing because of still having to pay shipping every time. They dont make any other cases that I can use for this phone that have stronger screen protectors. I have to say at least it is easy to get a replacement sent out. That I would give 5 starts for.
Easy and convenient all the way around.
Order, delivery and replacement.
Highly recommended over the last screen replacement company I used.
The gadget guard services have been efficient, friendly and over all amazing. Its a worthwhile investment to but a gadget guard screen protector
The replacement arrived very quickly but seemed smaller than the original one I purchased from the ATT store.
Extremely easy to order. Website was easy to use. And this made my life so much easier. And it came in the mail quickly and safely
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.