On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No hassle! Gadget Guard sent me a brand new screen protector. Quick response and shipping too. You guys rock.
Replacements are easy to order and quick. Love it! This is why I enjoy using gadget guard. The support is fantastic and the portal is easy to use
Replacement screen was speedy in ordering and shipping. Only problem is it doesn't fit my phone as I have an 8 plus and the one sent fits a smaller phone. Would be thrilled if you could send me an 8 plus screen.
Gadget Guard Stood Behind Their Replacement Screen Protector Promise. I Received Both Products In The Mail. The Black Ice + Cornice Edition 2.0 For A Samsung Note 8 & Note 9
Best screen protector by far! So easy to order a replacement whenever I need one. Just pay shipping and it gets here really quickly. Win win!
Delivery is always very quick but I was disappointed that shipping increased $2 recently to $7.99. Seems like a lot for a screen protector...
The best warranty I've ever purchased. Unfortunately I've had to replace my protector about five times but never have I cracked my screen. It works.
Out of all my screen guards I have never been so dissatisfied. Applied to brand new phone with included template, and the protector would not stick to the screen. Protector is also smaller than the phone it was designed for. Ended up buying one from walmart and it not only applied by just dropping on the screen but has lasted more than 2 days. The replacement protector I got sent to be broke while applying to the phone
Fits perfect, fast shipping and great warranty! Was thrilled to get a replacement and save money at the same time.
Each time my screen protector cracks, all I have to do is go to the Gadgetguard website and submit a new order. Easy and convenient!
Can't believe they asked me to write a review of thier product to confirm it arrived. Wow. And they wanted me to make it 100 characters, wtf
You can't guarantee better protection. As soon as the gadgetguard fractures, replace it with no hassle guarantee! Wonderful!
I was sent the wrong screen protector. It looks like it would fit the back of the phone (notch in corner) but the packaging says fits Apple iphone 8. I'm hopeful Gadgetguard will take another shot at sending the correct screen protector.
It took suprising longer than I expected to receive the replacement cover seeing as the shipping cost $7.
My new screen protector came within a week. This was a very easy process and no picture was required
The wording of your contract is not very clear. Secondly to communicate with you only by E-mail is terrible. In a couple of years I will not be able to because of Parkinson s Disease. Your company is not thoughtful of handicap people. Especially those who need you the most.
Please reach out to Customer Support for additional contact options
I have been using gadget guard products for about 3 years now. I am a highly satisfied customer. Their products are durable and their customer service is reliable.
Great product. Husbands phone has gone through tough drops and it has made it through. Love the product
I was sent the wrong screen protector. It's for an iPhone 6 not an XR. I under stand mistakes can be made, however the quality of the original was poor at best. Now $50+ later I have a cracked up screen protector and a wrong replacement sent to me.
Hi Shane, we’re sorry to hear that you had a negative experience with your screen protector. If there’s anything we can do to help you please reach out to our Customer Support Team at support@gadgetguard.com, they will be happy to assist you!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.
Hi Michael, we’re sorry to hear that you received the wrong replacement guard! Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com