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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Delivered in a timely manor, have not replaced yet hoping it goes smoothly and will be replacing the shield soon.
Lost my phone while riding my bike. Used iPhone finder and found it in the street screen side down. (Phone also had otterbox symmetry case) The screen was bulged cracked and shattered. Looked like it had been run over my a car. When I peeled off the gadget guard screen protector, I was expecting the whole iPhone screen to come off as well. But it was in perfect shape besides a few scratches on the edge. Replacement screen didn't come with plastic piece (plugs into charging port) that allows you to perfectly center screen guard, that was the only downside.
I love my gadget guard but the last one I'm not sure how it cracked but it slowly scattered but the screen was fine. I didn't even drop it.
I really enjoy this product. The liquid screen protector is unique and good. Im glad I got this product.
This was an replacement screen post insurance claim. I went with GG on a phone salespersons recommendation. GG customer service wasn't terrible, but it wasn't great either. Responses took 2-3 days to get answered. Unlike other reviewers, the protector arrived unscathed, but the packaging wasn't overly robust, and whomever packed it didn't get it all the way into the shipping envelope. This caused the internal packing to get stuck in the adhesive and I had to destroy the packaging to get it open/out.
My gadgetguard screen protector came quickly and arrived in excellent condition. It was easy to install on my phone and I love it! NO BUBBLES. This was the easiest screen protector installation that I have ever done. Thank you so much.
The customer service people were very helpful and courteous. I received the replacement guard very quickly.
Received my gadget guard in perfect condition and easy to install. Keep up the good work! Thanks a bunch for selling a product that can be used by everyone.
My only problem is that the protective shields do not last very long. I'm lucky to get two months out of a shield before it starts to crack.
I order this product, delivered well. We love it is durable and really takes care of the device, Thank you!
Considering how much I spent for the protector and how this brand is highly sought after I thought they would've done a better job for protecting it for shipment.
I received it in a timely manner and it was shattered. I have requested another replacement and am awaiting a response from the company.
Hi Bridget, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! It sounds like you already have, but if not, please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
Install video did not match the layers of the packaged screen protector. Install failed and screen protector 'chipped' near camera opening. Ordered a replacement - for another $10 shipping. Maybe a second try will be better. Also, the registration process seemed detached from sales. I ordered the product directly from Gadget Guard. They asked for a copy of the sales receipt, what type of phone, etc. All this info should have been readily available. Frustrating.
Hi Gary, we are sorry for any trouble you have had with installation. I believe we have identified your order and will be reaching out to help. Additionally, we know it is a bit redundant to reenter information that was supplied at the time of your order, but please note that you were registering the limited phone screen warranty and per the insurance company that backs that warranty, we must get all device specific information from you at the time of registration. We hope you understand! If you do not hear from us soon regarding your install, please reach out to our Customer Support Team at support@gadgetguard.com.
You sent me the wrong glass. My phone is a Galaxy express 3 (thats what it says on the back). The glas you sent measures 2 5/8 X 5 3/4 while the size I need is 2 1/2 X 5. Please resend me the correct size please... Thank you PS. I have ordered glass for my Galaxy from you all before, maybe you have records on it?
Hi Wayne, we’re sorry to hear that you received the wrong replacement guard! Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com.
Thanks,
Gadget Guard
I got my gadguard in the mail 3/23/20. I have applied it to my phone. It has done well from keeping my screen safe I have no cracks or scratches on my phone. Thankyou
Thank you gadetguard for the quick and prompt service. Guard was successfully installed and it looks GREAT! Thanks again
I ordered two screen replacements, for my and my wife's phone. One processed right away and I received it, the other is still stuck as "processing" for over a week. With the COVID-19 thing going, I am okay with some delays, but I haven't heard anything at all on what is happening with the second screen protector and why it is still in processing. I would appreciate at least some response and status on the order.
Hi Ramaswamy,
We are sorry for any confusion regarding your orders. We do show two orders recently placed under your name. Both show delivered at this point.
If there’s anything we can do to help you please reach out to our Customer Support Team at support@gadgetguard.com, they will be happy to assist you!
Thank you,
Gadget Guard
Very fast shipping easy to use website and great product! Easy installation and I love the lifetime warranty!
Gadget guard is the bomb! The made it super easy to register my product. AND even easier to make a claim. My product came quickly. Everything was perfect! Thank you! (I bought a glass protector for my iPhone)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lea, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!