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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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I Love GadgerGuard. They never give me any trouble when I need to replace my broken screen. I have been doing business with them for over 3 years. Their website is easy to use. They always send my replacement in a timely manner.
I am in a wheelchair and still very active so that means my equipment takes a beating. My phone is one and Gadget Guard has kept my screen in beautiful shape. I have had to replace my GG protector at least 5 times and with their replacement guarantee it makes life so easy... Thanks Guys,
I love gadget guard screen protectors, I've been buying them since the S6. However this time I ordered thus new protector and it looks different so after watching the how to install video I realized my package didn't include the correct adapter for proper installation. I am currently waiting on a response from gadget guard on how to resolve this before I mess up affixing a 60 dollar screen protector. Hopefully they can send me the proper installation tools.
Great screen protector especially with the warranty. I highly recommend these for anyone with a newer device
The box was crushed in my mailbox and when I open it I saw that it was already broken. I was very disappointed.
I really like the liquid screen protector, I will get that when ever I get a new phone. It does have to be reapplied each year but, it works really well
Received replacement in a timely fashion, will have the screen replace by my mobile carrier once stay at home orders have been lifted.
Purchased original product with my phone cracked and they replaced no problem i did have to pay for shipping
Was a bit concerned with the initial price and worried about the lifetime warranty. Very happy with the ease to get a replacement - just the cost of shipping as I was told. Easy and quick to request and shipping was pretty quick!
Good stuff
The initial cost is high, but the lifelong, low-cost replacement (shipping only) is great
Gadget the best, invest in your phone, device, invest in warranty gadget guard, glad I found them
Guard was broken when opening package. Followed instructions opening package but I may have broken it. I do not know one way or the other.
Hi Doyle, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
Gadget Guard has been my number one GO TO for screen protectors since 2015 and I just renewed for the year! I continue to be blown away by their professionalism, prompt turn around and excellent customer service; thank you Gadget Guard!
I received it, but it had a small crack and once I tried to place it on my phone it ended up cracking more
Hi Teressa, we’re sorry to hear that your guard arrived broken! It can be difficult to get the post office to pay attention to the "fragile" indicator on our package. We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you! Thanks, Gadget Guard
The glass chips too easy, and had to apply for yearly membership which i felt was a rip off, i had different screen protector before which was better and less expensive
Always on time delivery, always a quality product received. I only wish you would allow us to order more than one replacement per order. Instead, you require separate orders and charge separate shipping. Obviously you are making your money on the shipping in order to cover your "free replacement" costs.
Hi Spencer,
We are sorry for any frustration our shipping and handling fee has caused you. The truth is, we used to allow multiples. Unfortunately, there were many who took advantage of this and were ordering more than what would be reasonable as a replacement. In addition, by charging for one at a time, it ensures we cover our costs and makes it easier for the customer, so that we don't have to ask you to fill out a claim form, prove the damage occurred during normal use or send the guard back to us (which may also have associated costs).
We keep this cost as low as we can. We also cover things like damage during installation. We hope this helps to make more sense of our policy.
Thanks,
Gadget Guard
Easy to install. Fast shipping. Love that it's covered by warranty. Will continue to order for all of our phones
I ordered this product the a few weeks ago. I never got the order even tho my email stated I received it. 2nd time around after contacting customer service I finally received my order. Disappointed that I had to order twice. I still don't know what happed to the 1st order.
Hi Rosanne,
We are very sorry to hear about your initial order! That can be very frustrating. Unfortunately, we can only rely on the carriers, and while typically they are excellent, occasionally, they do have mishaps. We are happy to hear that we were able to get another one sent out to you!
If you ever have questions, we are always happy to help, just reach out to our Customer Support Team at support@gadgetguard.com.
Thanks for the feedback!
Gadget Guard
I go the quard however it was cracked when I received it, I dont think it was as good quality as the one I bought at the cellular store. Can you send me another one to replace since I have not control over the shipping of the product,
Thank you Debbie Huff
Hi Debbie, we’re sorry to hear that your guard arrived broken! Rest assured that the guard is the same quality as what is sold in the retail stores! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brousseau, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!