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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Very pleased Gadget Guard made good on life time warranty. My battery died on my iPhone so needed a new one, in the process my screen guard was destroyed.
The tool has pegs that do not match up with the holes in the guard. Rendering it unless. I had to eye up the guard so this took several attempts to get straight. This caused air bubbles I could not work out
First time ordering from Gadget Guard besides getting replacement screens. Very pleased with fast delivery and customer service. Will definitely purchase from them again.
I just replaced the Gadget Guard screen saver on my phone for second time in 2 years. It had several cracks and spiderweb cracks from impacts but the real screen was perfect! No indication of the multiple drops and dings I had clearly put it through. Real protection!
Works just like it's supposed to and ordering a new one couldn't be easier. Great product and customer friendly!
I had a black ice protector on my first iphone and it kept by phone from ever getting broken - and I drop it a lot. So when I bought a Second Generation SE, I had to invest in another black ice protector. Definitely worth the money to me!
Works AWSOME! Love the protection but twice I've ordered replacements and twice they've come broken. Blame the mail not the product!
So easy to order and install. The order always comes in before expected date. The app is so easy to use and order.
No problem with getting a new screen protector. Easy transaction. Happy with notifications on what processes was going on. Thank you! :)
Received product in a timely matter. Had these protector screens on my previous phones. Easy application, got bubbles due to lint, use tape provided to remove and there you have a perfect install. I've tried other less expensive brands thinking to save money and always had issues (deficiencies, edges not sticking) and looking at your phone everyday it's well worth the price!
Couldn't find this in store but had one before worked well! Arrived smashed but they sent a new one right away thank you!
Thank you for the easy ordering process and quick response! I love that you will replace the broken guard so easily. Makes for a great investment-and I would rather my guard crack than my screen!
I received the best service yet. The customer service rep was the best. Understanding, smart, knew her stuff. Helped tremendously.
Everything went as usual with gadget guard! Perfect! Great job! Easy to order and easy to apply to my phone. With the tools given I did not have even one bubble. Impressive.
L was impressed with the Customer Service of this company. I expressed my issue in an on-line chat with a Cust. Rep, and she was so helpful. She did not grill me as if l was at fault. She took my address, my downloaded copy of a receipt, and next thing l see, it was in the mail right away. Maybe, this company needs to give some seminars to some of this other companies out there who need Cust. Service advice! Great service. Thanks!
Happy that I always receive my order. I appreciate that when they get broken they are always willing to replace them.
The brand new gadget guard was delivered broken in the upper right hand corner. We are unable to use it.
Hi Carla, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
A company that truely lives by their warranty. Can't ask for anything else. Will continue to be and advise more to be a customer.
Excellent company. I have had to replace a few different times. I have had no issues with replacements. Very fast shipping. Very easy to order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael, we’re sorry to hear that you received the wrong install tool and frustration this has caused! Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com so we can get this taken care of for you!