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Gadget GuardReviews 1,583

3.2
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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Wyoming
1 review
0 helpful votes
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Got my order
June 20, 2020

Worked just fine. Fit on my phone like intended and the installation was simple enough for me to apply the screen protector on my phone without any problems.

Date of experience: June 19, 2020
New York
1 review
0 helpful votes
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Worth Every Cent!
June 17, 2020

This may seem pricy for a glass screen protector but the life time warranty, easy to use website and customer service team makes it worth it. I won't buy another brand screen guard ever again!

Date of experience: June 16, 2020
Oregon
1 review
0 helpful votes
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I went through 3 or 4 screen protectors from Amazon that all popped off as soon as I put on my case, and checked multiple stores that were out of stock before finding Gadget Guard. The screen protector fits and works perfectly and installation was quick and easy. Relief to find a quality product after so many disappointments.

Date of experience: June 16, 2020
Illinois
1 review
0 helpful votes
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Poor quality
June 15, 2020

I applied this liquid glass and let it sit for 15 minutes and there was streak marks all down my phone. Did not dry clear to my phone and back camera

Date of experience: June 15, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Jena, We are sorry for any frustration or alarm this has caused. Typically, the liquid would need to be buffed after it dries. Please reach out to our Customer Support Team for specific guidance for your application of the product. You can email them at Support@GadgetGuard.com, and they will be happy to help!

Texas
1 review
0 helpful votes
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Great response
June 13, 2020

The cleaning kit I ordered was received quickly. I ordered this product to clean my keyboard and screen on my MacBook Air on the recommendation of the customer service rep at our Simply Mac store.

Date of experience: June 12, 2020
Virginia
1 review
0 helpful votes
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Already Shattered
June 11, 2020

When I opened the thin envelope with no real protection it was already broken this is such a disappointment

Date of experience: June 11, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Timikia, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!

Texas
1 review
0 helpful votes
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Peace of mind.
June 10, 2020

I'm so glad I purchased the warranty! It give me peace of mind, because I am really hard on my phone. I drop it all the time. This last time I thought I had damaged the screen for sure, but it was just the gadgetguard, which was replaced quickly.

Date of experience: June 10, 2020
Michigan
1 review
0 helpful votes
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Great Warranty
June 10, 2020

I have had a gadget guard for several years. It has done an excellent job of protecting my screen. All I do is pay the shipping and and receive a replacement. I am on my second replacement.

Date of experience: June 9, 2020
Germany
1 review
0 helpful votes
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Quality Products
June 9, 2020

I have used Gadgetguard screen protectors for several years and I'm always pleased with the performance of their products! I'll have one of their screen protectors on every phone I own.

Date of experience: June 8, 2020
Michigan
1 review
0 helpful votes
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For my IPhone XT
June 8, 2020

Not the correct one for my phone. Doesn't fit right. Bubbles in the glass. Very disappointed plus it took longer to receive than expected

Date of experience: June 7, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Tracy, we’re sorry to hear that you received the wrong replacement guard! This could be because of an issue with your registration. Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com.

Minnesota
1 review
0 helpful votes
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Screen was broken on arrival. Did email company and they sent another one at no charge. I've had to order multiple screen replacements and never had an issue before. I would recommend gadget guard.

Date of experience: June 7, 2020
Alabama
1 review
0 helpful votes
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Yes!
June 9, 2020

I love that all I do is pay for shipping and my iPhone X is protected once again. I have bad luck with damaging my phones but the gadget guard has help prevent damage for 2 years now. I'm super happy with the protection and life time warrant. This is my 4th screen protector in the 2 years. Thanks!

Date of experience: June 7, 2020
Minnesota
1 review
0 helpful votes
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Had nothing but issues with this product! Paid $8 for shipping, took a week to get it and came in a package that was not sufficient for "fragile" material and the product was SHATTERED. Will not recommend this product to anyone!

Date of experience: June 5, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Brad, we’re sorry to hear that your guard arrived broken! Please note that we strive to keep our packaging as inexpensive as possible to keep our warranty costs low. That said, we we have a very low breakage rate and it is not much lower with more expensive packaging. Shipping glass will unfortunately always have a breakage rate. We monitor this very closely and work hard to make sure when they do break we correct it quickly. We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!

California
1 review
0 helpful votes
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I love the gadget guard screen protector. However, the replacement screen for my broken one arrived already broken. I've contacted GadgetGuard through their website for resolution. UPDATE 6/4/20 - Gadget Guard has shipped me another replacement! Thank You Folks!

Date of experience: June 3, 2020
Megan E. — Gadget Guard Rep
over a year old

Hi Ron, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! We are happy to know that you have reached out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!

Washington
1 review
0 helpful votes
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Our I'phone X has been protected now almost three years by this excellent screensaver. The initial cost was well worth the ability to get unlimited replacements for only $8 and the reassurance that if our screen ever gets broken, we can make a claim with Gadgetguard to fix it, is the best warranty ever.

Date of experience: May 30, 2020
New Jersey
1 review
0 helpful votes
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Very satisfied "Gadgetguard" customer for almost 3 years. I have always received the screen protector replacement within days.

Date of experience: May 30, 2020
Nebraska
1 review
0 helpful votes
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Prompt service
May 30, 2020

Great product! Dropped my phone on cement the day after I bought it! Thanks to my screen saver... no damage to phone! But the screen saver was broke in several places. Gadget Guard promptly sent me a new one to replace it!

Date of experience: May 30, 2020
Texas
1 review
0 helpful votes
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Great product and fast service. I would have to replace the phone if it wasn't for the guard.
The guard is easy to replace

Date of experience: May 29, 2020
Colorado
1 review
0 helpful votes
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They do a great job. I appreciate how quick the order always comes. Thanks gadget guard! God bless America.

Date of experience: May 28, 2020
Wisconsin
1 review
0 helpful votes
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Thumbs up.
May 29, 2020

Very responsive customer service that viewed my issue and took immediate action. I will tell everyone in need of protective covers of your company.

Date of experience: May 28, 2020