The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Worked just fine. Fit on my phone like intended and the installation was simple enough for me to apply the screen protector on my phone without any problems.
This may seem pricy for a glass screen protector but the life time warranty, easy to use website and customer service team makes it worth it. I won't buy another brand screen guard ever again!
I went through 3 or 4 screen protectors from Amazon that all popped off as soon as I put on my case, and checked multiple stores that were out of stock before finding Gadget Guard. The screen protector fits and works perfectly and installation was quick and easy. Relief to find a quality product after so many disappointments.
I applied this liquid glass and let it sit for 15 minutes and there was streak marks all down my phone. Did not dry clear to my phone and back camera
The cleaning kit I ordered was received quickly. I ordered this product to clean my keyboard and screen on my MacBook Air on the recommendation of the customer service rep at our Simply Mac store.
When I opened the thin envelope with no real protection it was already broken this is such a disappointment
Hi Timikia, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
I'm so glad I purchased the warranty! It give me peace of mind, because I am really hard on my phone. I drop it all the time. This last time I thought I had damaged the screen for sure, but it was just the gadgetguard, which was replaced quickly.
I have had a gadget guard for several years. It has done an excellent job of protecting my screen. All I do is pay the shipping and and receive a replacement. I am on my second replacement.
I have used Gadgetguard screen protectors for several years and I'm always pleased with the performance of their products! I'll have one of their screen protectors on every phone I own.
Not the correct one for my phone. Doesn't fit right. Bubbles in the glass. Very disappointed plus it took longer to receive than expected
Hi Tracy, we’re sorry to hear that you received the wrong replacement guard! This could be because of an issue with your registration. Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com.
Screen was broken on arrival. Did email company and they sent another one at no charge. I've had to order multiple screen replacements and never had an issue before. I would recommend gadget guard.
I love that all I do is pay for shipping and my iPhone X is protected once again. I have bad luck with damaging my phones but the gadget guard has help prevent damage for 2 years now. I'm super happy with the protection and life time warrant. This is my 4th screen protector in the 2 years. Thanks!
Had nothing but issues with this product! Paid $8 for shipping, took a week to get it and came in a package that was not sufficient for "fragile" material and the product was SHATTERED. Will not recommend this product to anyone!
Hi Brad, we’re sorry to hear that your guard arrived broken! Please note that we strive to keep our packaging as inexpensive as possible to keep our warranty costs low. That said, we we have a very low breakage rate and it is not much lower with more expensive packaging. Shipping glass will unfortunately always have a breakage rate. We monitor this very closely and work hard to make sure when they do break we correct it quickly. We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
I love the gadget guard screen protector. However, the replacement screen for my broken one arrived already broken. I've contacted GadgetGuard through their website for resolution. UPDATE 6/4/20 - Gadget Guard has shipped me another replacement! Thank You Folks!
Hi Ron, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! We are happy to know that you have reached out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
Our I'phone X has been protected now almost three years by this excellent screensaver. The initial cost was well worth the ability to get unlimited replacements for only $8 and the reassurance that if our screen ever gets broken, we can make a claim with Gadgetguard to fix it, is the best warranty ever.
Very satisfied "Gadgetguard" customer for almost 3 years. I have always received the screen protector replacement within days.
Great product! Dropped my phone on cement the day after I bought it! Thanks to my screen saver... no damage to phone! But the screen saver was broke in several places. Gadget Guard promptly sent me a new one to replace it!
Great product and fast service. I would have to replace the phone if it wasn't for the guard.
The guard is easy to replace
They do a great job. I appreciate how quick the order always comes. Thanks gadget guard! God bless America.
Very responsive customer service that viewed my issue and took immediate action. I will tell everyone in need of protective covers of your company.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.
Hi Jena, We are sorry for any frustration or alarm this has caused. Typically, the liquid would need to be buffed after it dries. Please reach out to our Customer Support Team for specific guidance for your application of the product. You can email them at Support@GadgetGuard.com, and they will be happy to help!