The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Had to replace Apple phone that was under warranty. I had to take off glass and just ordered a replacement. I was expecting a lot more that I had to do. So easy...
I ordered the wrong product. I need to exchange/return it and the company has still not contacted me about this. They don't accept phone calls and they never get back to you. I am stuck with a useless product and I'm actually willing to pay more to get what I want. Customer Service response time is terrible.
Your service is fantastic thank you very much., I'm very hard on my poor phone, this for sure will probably be just a another test to how bad I brake the poor thing.
Gadget Guard is a Guardian Angel for teen phones. I would have replaced four phones by now. Yes, I pay $7 to replace it each time, but I've seen phones shattered and the cheap screen protector still intact... no bueno! Gadget guard is the way to go! :)
I received a replacement screen protector and it arrived cracked. I reached out to the Customer Support Team. The company quickly sent the new one to me. Thank you so much for your prompt response and action. I really appreciate how quickly you took care of it. You just made my day a whole lot better! Thank you!
I kept putting off ordering my new screen protector for my phone and by putting off, I mean a year. The one I had on my iPhone was a disaster, I finally ordered one under the warranty, it arrived in 7-10 days in the mailbox. I took it to my phone store they put it on and I could not be happier. No additional charge to me except for shipping which was minimal compared to the cost of buying a new protector. I highly recommend Gadget Guard for your phone or tablet, I have dropped my phone a lot and it has saved the screen many times.
Company is happy to have you reorder replacement guards as much as you want, but beware if you actually need to file a claim! They lost a 800 # that is random 3rd party claims company that has a prerecorded voicemail telling you to email all your info, plus a receipt of your purchase to them. Once you do that they're supposed to get back to you within 24 hours to tell you what to do next. I am now on day 3 of waiting to hear back and you're told if you replace your broken screen before you hear back the warranty is voided. No way you can talk to a live person or file a claim from the actual gadget guard site that has all of your purchase information!
Hi Jolene,
We are sorry to hear of your negative experience. From the sounds of it, it appears you have one of our older warranties, which was provided through a third party. We recognized that this was not the best experience for our customers and have since moved the claim process in house to ensure that our customers have the best possible experience. That said, we can help with yours as well, as we work very closely with the third party. Please reach out to our Customer Support Team at support@gadgetguard.com, they will be happy to assist you!
Gadget gaurd has phenominal products and excellent customer service. Continue to have great expirience after expirience with them. You guys ROCK!
Keep your money! It's 40$ for the item to begin with then 7$ for each one broken or cracked! Go to Walmart and get one that lasted me over a year! I've had this one for less then a month and broken twice!
Hi Dee! We are sorry to hear you had a negative experience with our product. We have the very best in screen protection on the market. That said, screen protectors take the abuse of the world so that your phone does not have to. Unfortunately, that means that some will last a really long time, and others will break, depending on the life of your phone. The type of phone can make a difference, as well. For example, if you have a curved screen, those are more prone to damage for both the screen protector and the phone screen itself. This is why we have our replacement warranty. If you have any further needs, please reach out to our Customer Support Team at support@gadgetguard.com, they will be happy to assist you!
My gadget guard screensaver has saved my phone twice. The gadget guard screen saver has shattered but my phone has been untouched. I will never go without this product! Each time they have replaced my screensaver for just shipping. Amazing!
My phone fell out of my pocket on to a ceramic floor. I had thought my screen had broken, but it did not. It cracked the screen saver instead. A new one was sent to me as part of its warranty. GREAT PRODUCT!
After receiving a bottle of Gadget Guard with my new phone, I ordered three bottles! I am so impressed with the quality of this product. My screen stays clean for much longer and the way it resists fingerprints is amazing. Thank you!
I appreciate your prompt replacement of my broken cover. This is the second time I had to replace it. Thank you for standing behind your product.
I was so excited to get my case for my phone! I open the package and took it out and it didn't fit. I thought that I was ordering the right one because it looked just like the one I have on it now. But it was the wrong size. Very disappointed.
Hi Geri! We are very sorry to hear that your case was the wrong size! That said, this does not look like one of our products. Is it possible that you have mistaken another company for us (Gadget Guard)? If helpful, please reach out to our Customer Support Team so we can help get this resolved for you! You can reach out them at support@gadgetguard.com.
Received my first screen protector and it was broken upon arrival, I let gadget guard know and they immediately sent me a replacement. I was very happy with the quick service.
Love gadget guard. They always replace the screen whenever I need it!
I tend to drop my phone a lot and it cracks the gadget guard but my phone screen is safe!
It was broken. Sent picture... Verizon store can verify. Would like replacement to be sent and will again take over to store to install
Hi Randy, we’re sorry to hear that your guard arrived broken! We will be happy to get this resolved for you! If you have not already, please make sure you reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
Easy to put on in. So clear you can't even tell. I am a perfectionist when it comes to my screen protector. This is easy to perfect.
I love the ease of ordering and the quality and durability of the product. Easy to install the product.
Karli was so help and sent the replacement very quickly for my broken replacement screen that had been damaged during shipping. The screen she sent arrived safe and sound. Having it installed at the AT&T store today. Thanks again Karli!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.
Hi Paul,
We sincerely apologize for the wait. Frankly, the current pandemic has caused some short staffing issues, as well as a flood of requests from customers regarding the national shipping issues. We are doing our best to respond as quickly as possible, but admit it is taking longer than we would hope! That said, we are currently working on a 24 hours turn around time, even given the circumstances. We appreciate your feedback and your patience!