Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
We love gadget guard. Only screen protector we use. They have easy lifetime warranty program and customer service is amazing!
No matter the issue they will take care of it as quick as they can. I won't buy another screen protector that isn't gadget guard.
Very pleased with the speedy delivery of my replacement screen protector for my iPhone 11. Came with great instructions to put it on as well.
The first one I received was cracked. I reached out and told them and they replaced it. No questions and hassle free. Everything went very smooth and they stand behind their product
Ordered replacement screen protector and recieved it less than a week later. Couldn't ask for any thing more from gadget guard most definitely would reccomend them in the future to anyone looking for a screen protector.
Awesome sauce. Awesome sauce. The sauce is so awesome. I love it. Saucy sauce. Awesome sauce. BROOOO
Speedy service! Thanks so much for emailing me back and actually taking care of the issue better than the actual Verizon store. Knowledgeable and efficient!
Got my order very fast. Order was easy to place and received it in great condition. Was very satisfied with how quickly it came.
Gadget Guard is an excellent product and I am completely satisfied with it. Great customer service also!
I love the product, but what is best is your customer service. I was having a challenge finding the right 'guard' for my new phone and your team did a great job helping me with the selection and order process. Top notch. Thank you!
I was worried when my teenager was shoved at a store & dropped her phone on the concrete & her screen protector cracked. When I requested a replacement it arrived quickly
I recently ordered 3 replacement Gadget Guard covers. 2 for my iPhones and 1 for my iPad mini. I received all 3 very quickly. I've always had good luck with this company and would highly recommend them. The only issue I have with my recent order (why I chose 4 stars instead of 5) was the replacement for the iPad mini didn't fit. It says it fits generations 1, 2, 3 of the mini but this one is too long by about 1/4 inch. I will contact the company directly about this matter and I expect they will make it right.
Gadget Guard is a must have. I'm hard on my phone. I have a tremors disorder & drop my phone frequently.
With Gadget Guard my screen has no scratches, nicks, or broken glass.
A great product!
I started a new job and on second day I cracked screen protector badly. I use phone for work and cracked screen is really troublesome. But I got it 10 days after I ordered it so thanks my screen is ready for abuse. Thanks gadgetguard
It's a screen protector, but easily broken. I've replaced numerous times. Also wish there was a way to request replacement if broken during shipment.
Hi J. T., Thanks for your feedback! We’re sorry to hear that your guard arrived broken! We are unfortunately seeing an increase in these incidents with all of the COVID-19 related issues with carriers across the country! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
It was cracked when it got here. It took awhile to get here. I wished it was packed better and not between a piece of cardboard
Hi Folk, we’re sorry to hear that your guard arrived broken! We are unfortunately seeing an increase in these incidents with all of the COVID-19 related issues with carriers across the country! We will be happy to get this resolved for you! Please reach out to our Customer Support Team at support@gadgetguard.com so they can get this taken care for you!
I love knowing that no matter how or why my screen protector cracked, I can always quickly login to my Gadget Guard account and get a new replacement in a blink of an eye. Whew! What a relief!
Always great products from Gadget. I have been using their screen protectors since the iPhone 7+ and have recommended the brand to all my friends and family who need/want a screen protector for their phone!
Anytime I have had difficulties with the site or ordering a customer service representative always replied promptly and took care of the problem I was having. Thank you for the great service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, thank you for your feedback! We are happy that your phone is protected again. We apologize for the delay in shipping, we know that can be frustrating! Right now, as you are likely aware, due to the COVID 19 pandemic there are unprecedented volumes of items being shipped which is causing delays across our shipper's networks. The increased volume combined with modified processes to keep both employees and customers safe are also resulting in significant delays.