Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
This has certainly been the best purchase I've made for any of my phones. Although it was about $50 or so for the initial purchase, I'm able to get lifetime Screen replacements for the life of of my phone. This was probly my 4th or 5th one. Thank you!
I really appreciate Gadget Guard for standing behind their product and sending my replacements in a timely fashion.
I had dropped my phone into a machine at work and it was literally getting smashed. The Gadget Guard cover saved my phone. The cover was completely shattered but held together and protected my phone. The Verizon store actually saved it and has it on display. Thanks!
My watch screen protector was placed without issues. I guess I need to write a review to state that I rec'd the replacement.
Great product first of all but their customer service is fantastic. I recommend them to all my family and friends constantly. We should all be protecting these absurdly priced phones we buy.
I called in and my representative was extremely helpful! She walked me through each step! She went above and beyond her duties!
I received my replacement black ice protector in great shape in a timely manner. The broken protector was guarantee d to be replaced and lived up too my expections. Thanks again
Quick shipping! Easy to install! Had a question and was promptly answered! Great product and every phone needs one!
I received it and it looks good and fits my phone very well. No bubbles it was easy for me to put it on myself
I like the way gadget guard looks on my phone and it's protection! The ease of ordering a new protective screen was easy.
I have purchased three separate protection screens over the last 5 years, 2 for iPhones & one for Android. I like the part where you can get free replacements, however when you are having to order them two sometimes three times a year and the S/H costs have gone up is it really cost effective?
I can't say enough about how great the customer service rep was. I broke my phone and couldn't turn the display on so couldn't show the imei. The rep got on the phone with me and worked through my service provider to get my deductible back and sent me a more durable screen protector for my new phone. Would definitely recommend!
These protect my phone and anytime they get cracked, I just pay the shipping and get a new one. I will use these FOREVER!
Arrived in a timely manner in perfect condition. Very happy with my service and product. Would recommed.
I was really sad when my GadgetGuard protective glass was really too broken to still be safe to use. I bought another brand when I puchased a brand new phonecase... and it was shattered in 2 weeks, even if I didn't dropped my phone... I felt like I've been fooled. And then, I remembered that my GadgetGuard one was lifetime guaranteed! I was so glad! I regestered my purchase on the web site (even if my purchase was more then 2 years ago!) and claimed a new one! Took about 2 weeks to get to me, since I'm in Canada, but I didn't care! I'm so happy to have a really good protective glass for my Google Pixel 2 again! Yeah, I know, I'm 2 models behind, but I don't care, it's still like a new one, thanks GadgetGuard! ;)
I appreciate the speed of delivery for my new screen - I very highly recommend your service to all of my friends!
Ordered a warranty replacement, arrived fast and hassle free! Ordering online was easy and user friendly.
Recommend you register your purchased product so you can do the same if required.
The incorrect screen protector was sent even though I submitted the correct order. I sent a scanned copy of the correct model number as I had a print out from Verizon Wireless store located in Clinton, Illinois
I requested online a glass protector screen, and I simply clicked on a few buttons and submitted my order. Got it under a week. Awesome website and legit
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lana, we’re sorry to hear that you received the wrong replacement guard! This could be because of an incorrect registration. Our Customer Support Team will be happy to investigate this for you! Please reach out to them at support@gadgetguard.com.