Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Received my replacement screen protector within 3-4 days. Excellent service and there was no hassle in sending in the request.
Wonderful company that takes care of their customers. Website easy to navigate and replacement arrived quickly.
Awesome customer service. Awesome time delivery. Can't say anything bad or negative. Thank you all!
We received the wrong product the first time but Gadget Guard was quick to replace it. Great service!
Ordered replacements with the warranty I had on the initial two I purchased. Customer service was helpful in walking me through how and took nothing to do.
I've never had to replace screen protectors the way I do with my S9+ They are constantly cracking and I am not rough on my phone. And yes, it is under warranty, but who are we kidding...? $9.95 for SHIPPING? And then, I had to pay a fee to keep the warranty in effect, because it was going to expire. Its getting really old.
I usually have the tempered glass protectors on my phones. So I was worried that this one would protect at all. After researching it, I decided to give it a try after my current protector cracked. It was easy to apply and went on smooth. The only trouble was timing it so that I could let the phone sit. I use it a lot for work. But doing it right before bed worked well. I am happy with the results and feel secure in the warranty. Highly recommend.
I don't have words to how express my self, but not only the service but also the quality of products is good for, we all deserve the best and affordable price and you cannot find it every where, this is the place Gadget Gard.
We use Gadget Guard screen protectors for all of our phones. If they ever crack, Gadget Guard provides a replacement. Great product with a terrific warranty.
We have been using gadget guard for years now and never had an issue. We love their product and will continue to purchase to protect our phones!
They are great about taking care of you. I Just didn't realize it doesn't cover deep scratches. I was a little miss led at the cell phone store. The screen didn't break but it probably would of if I didn't have this applied to my screen.
I sent back the screen protector days ago order number *******580 and I have not heard anything yet the email I received was not even a complete sentence can you tell me what the problem is am I not getting a refund?
Hi Marcel, We are very sorry for the delay in processing your return. Unfortunately, we have seen some delays in this process due to COVID=19 related concerns. We are happy to see that your return has been processed! Please reach out to Customer Support if you have any further questions or concerns at support@gadgetguard.com/
I received it within 5-7 business days, worked well. Pulled off the cracked one and the actual screen was fine. Put on the new one, looks great!
They have excellent customer service. They were quick to send out my order the next day after ordering. Definitely recommend. I have been using gadget gaurd screen protectors for 5 years now and have never had a screen break.
I received it within 5-7 business days. But shipping was too expensive for me. But I received my product and replaced the old one and it's as good as new now.
Hands down my wisest decision when I bought my last iPhone! Having the Black Ice screen protector has saved my phone screen more than once. The most important thing to remember is to register your screen protector when you purchase then replacement WHEN you need to replace it is seamless. You will not be sorry!
I received my insurance payment and replacement guard in a timely manner. The process was easy and efficient
I ordered a screen protector, when I got it and opened it, it was broke, they gladly replaced it no questions asked. I'd rather order from them than purchase a screen protector at a phone store or other retailer. Overall very satisfied with gadget guard a d will order from them again in the future
I was lead to understand that is this product broke it would be replaced free. It wasn't. Gimmick at best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi D O.! Thank you for your feedback. We are sorry to hear that you have had so many replacements. Your phone's curved screen is really cool! However, the curved glass does increase the damage potential for both the screen protector and the phone screen itself. Designing a guard that can both protect your device and still work well with your touch screen was difficult. Our Cornice Edition was the best technology available to meet those demands. It has stood up to rigorous testing by us and our distribution channels. You are certainly better off with the guard vs without, as it will still offer protection for your fragile curved screen. The guard is designed to absorb impacts and scratches so that your phone screen doesn't – this could happen on the very first day. If it is scratched or cracked that typically means it is doing its job and that is why we have the replacement warranty.
We are also sorry for any confusion around the warranty. Our product warranties are for the life of your device and do not require renewal. If you renewed a warranty, it is likely you also have a Guard Plus warranty, which provides coverage in the event of your phone screen itself breaking. That warranty is limited and can be renewed. If you renewed a warranty, that is the one you renewed.
Please reach out to our Customer Support Team at support@gadgetguard.com if you have any questions, they will be happy to assist you!