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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Always fast delivery, I've been very satisfied with the no hassle return process, I recommend gadget guard to anyone looking for great protection for their phone
My order was processed quickly and efficiently. This is a warranty coverage and the shipping wasn't bad for this product. I would recommend this to others.
I cracked my screen and the company was super responsive every step of the way. I received the new screen. Thank you!
Order was processed quickly and efficiently! Like your product a lot. I would be happy to recommend to all.
Went to the US Cellular store to have someone put it on who had practice with these applications. Got a bubble. Got the liquid instead, which is awesome
Screen protector received in new condition as always. I will order again if necessary. Delivery was quicker than expected.
Simple process. Online process is completed quickly. Shipping is equally fast and efficient. Thank you.
I had a Black Ice screen protector which began to separate all across the top & was slowly moving down the screen. I took the item to my local AT&T where it was purchased & was informed that I would have to contact Gadgetguard. I tried to contact Gadgetguard & could only find a website which wanted me to contact them over the internet & upload a photo. Neither I, nor my wife could figure out how to upload the photo into the claim form. I had to make a second trip to AT&T & luckily got a nice rep who uploaded the photo & got me through the claim process. I received a new screen cover via mail quickly, took it to the store & had it installed. YOU NEED A TELEPHONE NUMBER ON YOUR WEBSITE. THIS DOES, AFTER ALL, CONCERN A PHONE. I HAVE A PHONE AND WANT TO KNOW WHY GADGETGUARD EXPECTS TO DO BUSINESS WITHOUT A TELEPHONE. I AM NOT UPLOADING A PHOTO BECAUSE I DO NOT KNOW HOW TO UPLOAD A PHOTO. YOU HAVE ALL OF MY INFORMATION AND YOU CAN SUPPLY YOUR OWN PROOF OF PURCHASE.
Hi Robert,
Thank you for your honest feedback. We apologize for any frustration this may have caused. We can certainly understand that sometimes it is easier to just talk to someone. However, due to potential long hold times, we do ask customers to make initial contact via email. We also have Live Chat available much of the time. Often, email or chat is the quickest way for us to help. Not all requests via phone can be handled in the way you may expect as there are often times additional information that is required to assist.
Once contact is made via email, if there is still a need to speak to someone, we are happy to provide the correct support phone number to call, once we know a little more about the concern, to make sure to get you to the right place.
Please contact our Customer Support Team at support@gadgetguard.com so they can help you get in touch with us in the way that is required.
Thanks,
Gadget Guard
Fast delivery and easy to order, have reordred many times when protrctor cracks. Great warranty and easy to apply.
The content and packaging were perfect, the only concern is about the shipping fees. Even I got the replacement for free but I paid C$ 11 to be delivered.
I'm hoping this is the end of my cracked screen sadness! I've used other screens before and this one seems to be better quality and I love the warranty that they offer.
The replacements always arrive on a timely manner. I love this service and I'm also glad I have the warranty for my phone's screen protector.
We have used Gadgetguard products for years, and will continue to due to their durability and great customer service.
I have had this product we placed about three times one time they weighed the feed the other two times I have to pay $9.95 it's a lifetime product but it's a lifetime of paying $9.95 and I've been going through this for a couple of years not fair product it's really not worth the $47 I paid for it if I can remember correctly but at least they are replacing it but they're steady making money not fair
I always love your products and the lifetime warranty. I had it on my previous phone and now on my current phone. This new one was extremely difficult to put on. The instructions were confusing. I finally got it on, but it's not aligned perfectly but it will suffice for now.
I did have a question once I received my Gadget Guard and was answered promptly! Outstanding warranty service!
My order was broken when I got it in the mail. This is very disappointing and makes me not want to shop here again.
This will be the 3rd replacement I've ordered for my iPhone. Thank you for a great product. It's protected my screen each time. I would recommend this brand to anyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eileen, we are sorry you had some trouble with your initial install, but are happy to hear that you got the Liquid and are happy with it! If you ever need any assistance, please reach out to our awesome Customer Support Team at support@gadgetguard.com. They are happy to help any way they can!