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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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I am so glad I bought this the first time I needed a screen protector. It feels like the glass on the phone and if it cracks, ordering a new one under warranty is so easy!
BlackIce is awesome and protects my iPhone Xs Max. B'Ice cracked from drop. It protected my iPhone! I submitted my Warranty Claim Warranty rplcd B'Ice! Warranty is very easy to use!
I received my screen in the package that was marked correctly but the contents was the wrong screen.
So we had to reorder another screen which was fine and correct, BUT
Anouther $8.00 shipping and handling out of my pocket and Another week waiting?
And no offer of reconciliation or any response to my email!
The customer service rep was great. We have purchased Gadgetguard for all of our devices. They look great and are easy to apply. Customer service has always been outstanding.
Maybe instead of blaming the breakage on the post office, you could try packaging your product a little better. Just send me a "gadget guard" gift card instead of broken screens
Hi Hilarie, We want you to know that we have heard your feedback. While we are not able to send a gift card, we have very recently changed our packaging a bit to help strengthen the protection around the guard. You may be interested to know that prior to doing so, our breakage rate was less than 1%, which doesn't ease the pain when yours is the one that arrived broken, but it is an excellent rate for shipping glass. In any case, hopefully you have reached out to our Customer Support team at support@gadgetguard.com so they can get another replacement sent. If you have not, please do so and they will be happy to help!
Just received, still need to go to store to put on. Hopefully, it will last longer than a month for the price I paid. Yes, the replacement was free, but still had to pay the shipping and the trouble of going back to the store to put on as they suggested to me.
I received my replacement screen protector in a speedy manner. In took it to my cell phone store as they originally put the original one on my phone when it was new. While Iit was marked as being for the correct phone, it was a little too large for my screen. The store had the correct protector there and graciously offered to put the correct size on my phone and said they would take care of the rest. The replacement was then comleted
Everything turned out fine. Thank you US Cellular. Thank you Gadgetguard.
I have used gadget guard for probably on 10 phones now. They are the best! Very easy replacement, you just pay shipping. No hassles at all. Highly recommendation to everyone.
Well worth the initial cost when purchasing a new phone. Glass screen has survived a few falls and only the GadgetGuard cracks. Replacement is a breeze!
Quick replacement - but they charge for shipping. It should be free. We will see if on the second go-around it works better.
Very happy with your product. I would recommend this product to all my friends and colleagues to purchase it.
Dropped to the ground protecter protected the phone. Ty i will definitely tell my friends & families.
I drop my phone often, so I do break my protector ever few months. With Gadget Gaurd's warranty I love the free replacement policy and it has ALWAYS protected my phone from breaking!
Gadget gaurd has shown legendary customer service by replacing my screen protector cost free due to a defective screen protector. This was simple and hassle free i couldnt imagine what another company might say or do but Gadget Guard knows how to please a customer and ensures you keep coming back... THANK YOU GADGET GUARD!
We all love Gadget-guard in our house. We have both Samsung and I phones. They work awesome!
Excellent product and service! Very quick response when answering questions! Love this product! Quick delivery! Very very very very happy with this product! I will never go back to a regular screen protector!
Came quickly, works great! I had registered my product when I originally purchased it, and glad I did. A crack in the old glass and they replaced it a year later just for the price of shipping.
I received my new screen protector on February 14th. I went to my Local Phone company. They put the new one on. After 15 minutes it had broken once again. Not real reliable in my book. Now what can I do?
Hi Chrisopher, we’re sorry to hear that your screen protector broke but are happy to know that your screen is safe and sound! Thankfully we have our lifetime warranty program so you can get a replacement. If you need any assistance please reach out to our Customer Support Team at support@gadgetguard.com, they’ll be happy to help you out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wilfred, We are so sorry for any mistake in your shipment. Please reach out to our Customer Support Team at support@gadgetguard.com. They will be happy to help! If you already have with no response, please allow up to 2 business days for a response, though they typically respond much faster.