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Gadget GuardReviews 1,583

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Great company
February 17, 2020

Always the best company
Never Questions about anything the need to be replaced and they have a good product to protect your device I was just say it is the best company I ever had to get any any productsFor my device

Date of experience: February 16, 2020
North Carolina
1 review
0 helpful votes
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Product arrived quickly and was very well packaged. These guards have saved our devices more times than I care to admit!

Date of experience: February 16, 2020
Maine
1 review
0 helpful votes
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Great service
February 17, 2020

This company stands behind their products. When I had to replace my phone they gave me a discount on the new guard. Great customer service.

Date of experience: February 16, 2020
Canada
1 review
0 helpful votes
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Thank you, NO fuss!
February 17, 2020

I found it Easy to navigate the webpage, easy to register products & quick delivery on replacement warranty items.

Date of experience: February 15, 2020
Wisconsin
1 review
0 helpful votes
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Smooth process
February 16, 2020

Requested a replacement for my broken glass screen protector. Very smooth process and the replacement arrived in a timely manner.

Date of experience: February 15, 2020
Illinois
1 review
0 helpful votes
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Excellent product
February 16, 2020

I love Gadget Guard. This company really stands behind their products. I am a professional artist and am constantly trying to handle my phone with either paint on my hands or gloves on... and I drop it frequently. It takes a lot to get this thing to crack, but every once in a great while it happens, and Gadget Guard has risen to the occasion each time, and sent me a new glass cover with no hassle whatsoever! Thank you so much!

Date of experience: February 15, 2020
Michigan
1 review
0 helpful votes
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Great service
February 14, 2020

I had to order a replacement for the previous screen protector. Ordering with the warranty was easy. I received my product very quickly, even with just standard shipping.

Date of experience: February 13, 2020
Louisiana
1 review
0 helpful votes
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Glass breaks too easily
February 13, 2020

I've replaced my cover 5 times now in the last 2.5yrs. Yes, the screen is free but $10 shipping each time starts to add up. I will not get this screen cover again.

Date of experience: February 13, 2020
Canada
1 review
1 helpful vote
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Impressive warranty
February 14, 2020

I have had to replace my Gadget Guard screen protector after dropping my phone from four feet onto concrete. It protected my screen on a number of occasions. Their warranty is exceptional with free replacement.

Date of experience: February 13, 2020
Canada
1 review
0 helpful votes
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I quickly received a replacement screen saver required because the other cracked. Hope this one lasts longer. Fulfillment process quick and easy - only quibble was having to pay shipping.

Date of experience: February 13, 2020
Canada
1 review
0 helpful votes
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I am very satisfied with the replacement product. The only downfall is it took 9 days for the product to arrive but it's understandable since I live in Canada.

Date of experience: February 12, 2020
Nebraska
1 review
0 helpful votes
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Awesome
February 12, 2020

Stand by their promise to replace, quick and easy service to the customer, who doesn't love that. Most places don't do follow up service either.

Date of experience: February 12, 2020
Canada
1 review
0 helpful votes
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Thanks but
February 12, 2020

Thanks for the screen protectors they look good, hope they work great. I almost lowered the review to 4 stars because I just got these screen protectors and I don't have anything to really review yet, plus I Have to type 100 characters?

Date of experience: February 11, 2020
Missouri
1 review
0 helpful votes
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Because I registered my product as soon as I purchased the product, when the glass broke I was able to ask for Gadget Guard to honor their warranty and they came through like champs.

Date of experience: February 10, 2020
Florida
1 review
0 helpful votes
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Love it
February 11, 2020

My fiancé drop His phone while operating a track hoe, drop and ran it over with the hoe and it didn't break. All the proof I need!

Date of experience: February 9, 2020
Massachusetts
1 review
0 helpful votes
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I bought my phone in August, 2020 and got the screen protector bc I'm a little accident prone. Within a month of buying it, my screen protector was cracked. I was able to keep it on for a few more months until I finally decided that I needed to use my warranty and get my replacement. The replacement was "free" but cost $8 to ship. Within 3 days of getting my new one, it cracked again. I shouldn't kept my money and bought the 2-packs from amazon for $10 each.

Date of experience: February 9, 2020
Texas
1 review
0 helpful votes
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Love It!
February 9, 2020

I just had to replace my original one that I got in August of last year. I've had several other ones, and they lasted maybe a month. Very pleased!

Date of experience: February 7, 2020
Colorado
1 review
0 helpful votes
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Gadgetguard replacement
February 2, 2020

I can be pretty rough on my phone, always dropping it. The Gadgetguard has saved my phone screen. This is second one I have ordered in a year.

Date of experience: January 31, 2020
California
1 review
0 helpful votes
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My screen replacement protector came in perfect condition, but the way it was shipped was odd. It was sipped without any protective wrapping on a cardboard sheet held together by rubber bands. I wish it came in a little btter protected.

Date of experience: January 30, 2020
California
1 review
0 helpful votes
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Great Service
January 29, 2020

The warranty process was so simple. They stand behind their product 100%. Nice knowing that if you need a replacement, its a couple of clicks and its on the way.

Date of experience: January 28, 2020