Overview
Extreme Terrain has a rating of 4.3 stars from 10,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
I ordered a product mid-day on the 7th (4 days ago) and still my order says "Order Recieved) yet when I was checking out it was said my order would ship same day. I even talked to a customer service rep who said it would be put on a truck either yesterday (10th) or today (it hasn't happened)
I spent over 400. Just to be notified that parts are on back back order. Plus the radiator i bought was open box return. My bad for not asking if they ever did pressure test on it.
The radio works almost as advertised. Everything but the Bluetooth music is functional. Radio, Bluetooth cellphone calls, CD player all work but it does not allow Blutooth music to play via the aux button on the radio. For $400 I'd like to have everything work but I'll have to buy a Bluetooth aux/FM adapter to play my Pandora or Amazon Music apps.
Hello Neil,
Thank you for the review! We appreciate your business I tried to look online via the website to find any information about the Bluetooth connection but was unsuccessful. If you feel something is not working properly please reach out to customer service as this item does have a 90 day manufacture warranty. If you need anything else in the mean time please feel free to reach out to us.
Thank you,
Allison
The tailpipe was described as scratched which would have been ok, however it is flat out unusable. The hanger had been completely cut off and the exhaust opening badly bent so that it won't even go over my exhaust pipe. It was grossly misrepresented on your website and a complete waste of $115. This piece is scrap at best. I deserve a full refund
Hello Matt,
Thank you for notifying us of your recent purchase for the Exhaust, as we discussed over the phone I sent you a follow up text you do not need to return it and you where issued a full refund back to your PayPal account. Hope you have a great rest of your week.
Thank you,
Allison
I spoke with a man in customer service about my email being wrong with my present order. He solved all my problems & sent a new receipt to my right email. I will definitely do business with them again.
I ordered a HD tire mount on 3/30 that was supposed to arrive on 4/1. It is now 4/1 and the item still hasn't shipped, and now they are saying it will probably be 4/7 before i even get a tracking number. Horrible customer service and offered no reason for the delay other than trying to say it was the websites fault.
Hey Kirk,
Sorry I missed you, I just left you a voicemail regarding your review. I wanted to extend an additional apology for not receiving your order in the timely manner that was advertised on the website at time of purchase. As stated I went ahead and issued you a voucher to use on your next purchase with us online or over the phone. If you need anything else in the meantime please feel free to reach out to us.
Thank you,
Allison
I was having some technical issues with my purchase. I used the chat option and eventually got on the phone with their customer support rep, Leo, who was nothing short of amazing. We didn't get the problem fixed during the call but later that evening I managed to finalize the transaction thanks to his help. Top tier experience to say the least.
Instructions were kind of lacking, but I figured it out. No wire to open the latches. I can shade tree mechanic that. No carriage bolts for joining the panels to the rail, I was able to use other style bolts. But it looks good. And I got er done.
I recently made a purchase from Extreme Terrain for a manual 4x4 lock in/out control.
The item was as advertised and an excellent price. The team at Extreme Terrain have always been
Great to deal with and items arrive quickly.
I bought replacement hardware to attach each to top of my car. This review might need to be amended since I'm asked to review before receiving order. Not sure when that will occur since the review request is the only communication I have received since placing order. No update to delivery date
Hey Mike,
I just left you a voicemail regarding your review stating I resent you the shipped email and to make sure you check your junk, spam and promotions folder. The email should say something about "Your order is on it's way" etc. The fed ex tracking is 286719192057 and it is due for delivery today the 26th. If you need anything else please do not hesitate to reach out.
Thank you,
Allison
I spoke with Todd S. And he was professional and very knowledgable. It was easy and my order was placed. I received the confirmation email and then the next day the email that my cover had shipped.
In received my cover from FedEx this morning and plan on installing this weekend.
Thanks again to Todd for the professional support. I look forward to working with him in a few weeks when I start on my dual exhaust upgrade.
Purchased a PPE transmission pan and when it showed up it was obviously used and the aluminum had a grinder used on it to try and cover use but salt stains and rock salt damage was present. A 3rd party reseller apparently sells these through extreme terrain. I would advise extreme terrain to drop these idiots for trying to defraud customers with used products.
Hey Jason,
I apologize that your product arrived used I completely understand your frustration and how inconvenient this must be. I see you have already spoken to customer service and they have setup a return that is currently under review by the vendor now. Please keep an eye on your email for updates and your return label to be sent. I went ahead and issued you an additional voucher to be used online or over the phone on your next purchase. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I was told it has been delivered but have not received it. Looked everywhere around the outside of my home.
Hello William,
I'm sorry to hear about your missing parts! I reviewed your order and saw we started a Lost Package Claim for the RedRock Heavy Duty Adjustable Door Straps. What happens from here- our special Lost and Damaged team will reach out to FedEx, see if we can locate the shipment. If we can't find it, we'll ship out a new one.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
My order arrived within estimated time frame. All parts were provided and was a perfect fit for my vehicle
Easy menu. Everything comes with pics. Fit confirmation. Lots of inventory to fit any price range. Check them out you won't be disappointed. Fast shipping.
I recently bought a new to me truck and wanted to install a winch bumper. I researched a lot of different bumpers from different companies but in the end I the one that I wanted was from ET. My order was shipped the same day I ordered. Great communication about my order and shipping updates. I will be using ET for all future parts for my truck.
CAlled about the light trim ring for my front bumper and the person in customer service was able to help me with my order for the rear bumper and tire carrier. The stock attachment was weaking my rear door... Came on time, will install this Saturday
Sure did. Have not received them yet, but I am sure they will be great. Easy ordering. A little difficult navigating the Wed site but I finally figured it out.
Chose to go a different route on some upgrades, return process was easy and with a reasonable return shipping cost, some like companies issue a rma number for returns costing the value of the return nearly. Extreme terrain will definitely get more of my business in the future.
I am trying to figure out why items j******* and j******* are not tow rated but item j******* is. I am wanting to order one but i see cheaper ones that are tow rated. Please advise. Thanks,ron
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle,
I apologize for the delay in shipping out your recent order for the Headlights. I called you this afternoon an provided an update on your order and an alternative of what we can do. I apologize for any inconvenience this has caused you. If there is anything else we can assist you with in the meantime please let us know.
Thank you,
Allison