Extreme Terrain

I ordered exhaust insulators for my JK weeks ago, but they never shipped. USPS tracking never progressed past "label created". When I messaged about it, the associate told me it was lost in shipping. I don't think this is true. If you forgot about the order, tell me you forgot about the order. Bottom line, tell the truth and your customers will appreciate it much more than a lie.

Instead of going above and beyond, they did literally the minimum to make the situation right. The best they could do for my cheap order was, " we will investigate and in a few business days, we'll send you a replacement or you can have a full refund". No rush delivery, no partial refund and delivery, no gift certificate, and no apology.

I need my Jeep running because I can't keep borrowing cars. Honestly, customer service is dead across the board. As a business owner, the customer should always be right, even when they're wrong (within reason). You exist to offer services and goods to customers, so stop treating customers like a burden. Go the extra mile to actually earn business.

Whatever. I'm tired and annoyed at this entire situation. I've given up expecting to pre-pandemic customer service to return.

I've have purchased several items in the past mouths I have installed them all I'm a self DIY if possible I haven't second guessed any installation the main reason is because everything that I've purchased from this company has bolted up perfect fit with that said all the parts are high quality and easy for me to install whatever you need for your truck I would recommend this company to purchase quality parts that all have been easy installation that save the consumer money.

Exactly as stated. The only issue we had was that it was missing one of the nuts. Glad we had extras at home. Just check your stuff. Other than that GREAT ITEM. We need that lift to help my dad get in as he is 91 so we can take him places.

5 star service and excellent product easy to browse website and choose the right product for the vehicle shipped and delivered as promised

I ordered a correct set of running boards for my vehicle open box which was guaranteed to fit, the items I received were not correct fitting. I reached out to Customer service they could not give me an explanation as to why someone sent me wrong sized boards. I then inquired about simple exchange, was told "I strongly recommend you take this refund". I stated I would like the correct product that I Ordered. It should be noted when I purchased my boards there was options for brand new and 4-5 open box, now magically it's not sold at all anymore. Cleary they were falsely advertising wrong sizes. Company cant give an explanation or own up to their mistake and make it right but trying to make a negative experience positive. Apparently the best they can do is $75 dollars for store credit, looking at reviews they have offered $80 in the past they are getting cheaper.

I cheeped out on Amazon track bars! I learned a valuable lesson to purchase quality equipment. I have changed out the Amazon track bars for these Mammoth track bars. Night and day difference. The bushings on the Mammoth bars are much better quality.

Eric very helpful and professional I explained my needs and he explained what would work and great price and before I ask he tells me lead time I need to know. I love that

I had bought this product years ago it had 4 tic welds to attach to the piece that went to the body of the jeep. It sadly broke. I bought it again this go around it looks like they really improved the welding areas and the metal seems to be a lot better than the first time.