Overview
Extreme Terrain has a rating of 4.3 stars from 10,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
Ordering was easy, but when I opened it, one of the 'ears' was bent down and there was no mounting hardware or instruction on how to safely secure into the bed of my truck.
My experience was great went online searched for my item added it to my car checked it out got delivered before Christmas. Great quality products and fast shipping will definitely be purchasing more orders in the near future.
The bull bar arrived with the end of the tubing poking through the carton on both ends. The tubing was marred and out of round. The directions were poorly presented and far more difficult than I was led to believe from the on-line description. Unless your prepared to take it to a shop for installation, I would avoid do-it-yourself.
Hello Francis,
I'm sorry to hear the bull bar was damaged and more difficult to install! I tried to call and wasn't able to leave a voicemail, so wanted to touch base here. If you would like, I can process a return for a replacement or refund since it was damaged. Please feel free to reach out to us and we would be happy to assist.
Thanks,
Desiree
Ordered a rack for my jeep.5 stars was awesome. Decided to add fog lights and found ones that said they fit. They did not. We're too small and did not plug into the factory harness. Went online and spend an hour trying to upload proof pictures that there website would except. Ended up screen shot the photos. Everything looked good said was excepted. Choice was refund. Not interested in anymore fun with you. Got an enpmail wanting more pic. NOT WORTH THE EFFORT
Hey Keith,
I apologize for the issues you experienced with uploading photos as part of the return process I understand this can be frustrating sometimes. We do have a way here in customer service to assist you with uploading the photos along with a few other options. We certainly do not want this to be a huge inconvenience to our customers. I'm glad you were able to get them finally uploaded and your return is in process as well. If you need any additional assistance please feel free to reach out to us.
Thank you,
Allison
When I ordered my part on Tuesday the 7th I was informed by your site that it would be here Friday the 10th. Instead, it was not delivered until Tuesday the 14. So that was not cool. Overall the part appears to fit right in no issue still have to test it out
Steven,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I think your commuications could be better.
I have had differant people or suppliers Turn5 & powerstop all ask me the same questions
I dont care for CHATS. As returns That is pain. I returned an order (14-*******) I only got half of my refund
I' have order twice from you guys now, both times i ordered side steps for my truck, and BOTH TIMES, you guys have shipped out either wrong ones or MISSING parts, i will tell my friends and family to not trust your site as you lost a customer, which you probably don't care about either way
Hello Bryant,
I'm truly sorry to hear about the issues you've experienced with your orders. Receiving incorrect or incomplete items not once, but twice I understand your frustration and disappointment, and I apologize for the inconvenience this has caused. Your feedback is invaluable, and we take such matters seriously. We value every customer and are committed to making things right. Your experience is not reflective of the service we strive to provide. I will be passing this feedback along to my team and we will continue to look into this product.
Thank you,
Allison
I messed up my online order and a quick call to customer service got it ironed out. Very polite yet got everything done as I wanted it. If I could give Extreme Terrain customer service a higher rating than a five I would. Good experience!
I ordered the Ironman 4x4 stubby front bumper and had to pay $149 for freight. Received it 9 days after ordered and when I opened the box it was the wrong item. The item that was delivered wasn't even a bumper. Already contacted return department. But I'm kind of pissed I had to pay for freight shipping and got the wrong thing.
Shawn,
Thank you for taking my call today. It was my pleasure assisting you. If I can assist further please feel free to contact me.
Kelly 1395
Shopping is usually great, definitely like the videos that you post with or for install. The soft-,top I got for my 2dr jk, was Smitty. The product was a little different than in the video. Actually the item was better and had improved features on it.
I have a build I'm trying to button up before Rausch creek in April. I was looking for a specific water storage tank. Dan helped me out excellent service. Also went over a few other things I'll be looking at soon
We ordered the Rivet Style Fender Flares (open box), that were to include the molding and hardware. Upon arrival, the hardware that was included was missing due to not being sealed up correctly. When I asked Kimberly what was included in the sale, she sent a picture of the parts that were included in the purchase. It showed the installation hardware was included. It was lost because the shipper at Extreme Terrain did not zip up the bag and the washers, nuts and screws were loose in the box. Fed Ex put 2 of them on top of the box. We were offered a $45 dollar credit with a NO RETURN option. Apparently they know that the hardware was unavailable and we would be stuck with an unusable part. Spoke with 4 people today. When we asked for a supervisor, the girl said there was no one in today. She then said there was there and asked why we would need to talk to one and refused.
Last order got messed up also. I believe I spoke with James C previously about the problems with the last order.
Hello Sally,
I am sorry to hear about your expierence with your recent open box purchase for the fender flares. I do see that customer service has setup the return authorization and we are just waiting on photos to be uploaded of what you did receive then you will be emailed your return label. It is very unfortunate that the hardware fell out of the package and we are unable to source any to provide to you. I apologize again for any inconvenience and frustration this has caused you. If there is anything further I can assist you with please feel free to give me a call at ext 1896.
Thank you,
Allison
I put the lift on it took 6 hours. Looks great but the instructions were terrible and the parts are not labelled at all several bags not labelled. I would recommend revamping the instructions and label parts to list what goes where.
I've ordered a lot of parts for my Jeep through the years and Exteme Terrain has always delivered in a timely fashion. All parts were high quality and as described.
This is my second order from you and just like the first one it is all messed up before it even gets here! Placed two large orders in the last 6 months and both were wrong. Customer service was nice but new very little about the product. Not very happy!
I like the way everything is tailored for your year make and model that way you know what you ordered will fit and with video instructions on how to install them.
They sent wrong part with steering upgrade kit which I did not know until parts were installed. Call them to inform about and they would not ship part next day. Said only standard shipping. I have one car which is now out of commission due to company mess up of shipping g wrong part. I have rent car now until part is received & installed. You would think a company would want to get item shipped ASAP and in my hands next day but not Extreme Terrain. Never buy from them again. Could not even get a manager on line to talk to. Company owes me for renting a car.
Hi Michael,
I have left a follow up voicemail regarding your review and call back request. Please feel free to return my call at your earliest convenience.
Thank you
Kelly
I've had the opportunity to order several products from these guys and everything I have gotten has been top tier quality and craftsmanship. The last order I placed I didn't receive the product due to a mishap with FedEx. I reached out to Extreme Terrain and they are sending a replacement. The customer service is absolutely amazing. The same day I was supposed to receive another package from Rough Country and it must have been the same driver for FedEx because I also didn't receive it either. I reached out to Rough Country and they said there wasn't anything they could do. Extreme Terrain has gained a customer for life from me. GIVE THEM YOUR BUISNESS!
Always fast easy an reliable I love that u can look up anything you need very user friendly if you do need help they always respond in a timely manner The products are always exactly what they described. Prices are reasonable
Easy fast reliable parts ordered online every time shows up before it's supposed to
Did what i asked confirmed the order and placed it properly the first time. He is the only one I will call from now on 2 orders with him now and no issues
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Hello,
Thank you for sharing your experience with your recent purchase for the tool box. I apologize that the item came with no hardware or mounting instructions. I did review the product on the website and see that there is no installation guide available. On some products we do offer installation guides under "What's in the box". My suggestion here would be to google the product then a Youtube video should populate. I apologize again for any inconvenience this may have caused you and if you need any further assistance please feel free to reach out to us.
Thank you,
Allison