The booking was a breeze, the only issue was on my side with the credit card company who blocked the payment. However, one response to a text and thanks to Cheapoair following up...we managed to finalize the booking...so very happy!
Customer care agent was excellent and did all he could to assist me in getting the right flight after I miss my flight check in time.
Cheap air never disappoints, i can always find last minute flights without worry. They are a very dependable air flight search engine service. Highly recommended!
I used cheap o air when I traveled to Las Vegas in 2023. I was so easy to book and convienient to pay off. No hassel at all. Just Book and Pay. Loved it!
The fare was reasonable and it was very easy to book. Checking it at the airport was easy. The staff were very helpful. It was a easy and smooth flight. I was very pleased to see an older gentleman flight attendant. This wouldn't be seen in Europe so good for you Cheap Air.
CheepOair is really "cheap" company. Our flight (Orlando-Toronto, Booking #: *******)was cancelled by WestJet Airlines and when I called to CheepOair their representative told me that our refund would be $451.26. After our conversation I got an email that our refund would be $395.74. Soon I've got another email where Third refund was $234.86
The day before yesterday I spoke with company's representative (Werner). He told me that our refund would be $290.38 and then we'll get a refund for the seats and baggage. Yesterday I got another email where Fouth refund was $315.24
We are retired senior citizens (77 & 79 years old). My wife recently had 2 very serious operations (hip replacement) and I have history of heart attack.
I think this is a real mockery of the elderly people. Mr. Werner promised to send all the details of the refund by his company, but he never kept his word.
I would like to remind you that we did not cancel our flight, the airline did.
Why should we pay twice for the seats, baggage, service fees and other expenses?
Don't use that "cheap" company
I made a mistake - and booked the wrong city. It was my fault.
I called immediately
They were rough, aggressive, pushy and hard to understand
Everything that HUMANS find annoying.
They charged me $40 to cancel.
Every other carrier gives you 24 hours to cancel for free.
I WILL NEVER USE THIS CARRIER AGAIN.
I've used them in the past, and would have used them again. But they want to play bull$#*! - cool go play your bull$#*! - I will trash talk you for a long time, and will never use your company again.
Lori A. Kuehn
My mom purchased a ticket for me Sept 16 from Denver to Omaha. None of us were informed about the change or cancellation of the ticket. I never received an email and neither did my mom. She is supposed to get a refund but I wanna know how this happens and not be informed and having a trip wasted. Money isn't everything, but going home to family is.
Where is my ticket and price terrible! I was charged more. Tried to cancel the whole thing wasn't even an hour later was going to get charged $34.75. I tried to chat with your online people explaining I am a female, not a male. Avery said he changed that. But I don't know where! I believe I've been scammed
It has been changed in our system so you won't see it. But you can check on the airline website if you would like for verification.
Last Time It Never Let Me Select Passenger,. Had trouble. Was never offered help,. And had to do multiple Refund Penalty Price - $50 to $100
Almost didn't book this time. Still upset they wouldn't refund the first mistaken booking with wrong person flying.even though i called immediately after it got booked.
Thank you for your feedback. The airlines determine the rules of the ticket and if they allow name corrections or not. Unfortunately for many years they no longer allow changes to the names even a correction. If we could make the correction we would but as a travel agency we are mandated by the fare rules. We regret your experience was not satisfactory.
I booked my flight September 27, they got the name wrong on my ticket then told me I had to pay to get it changed. It took until November 18 (almost two months) to fix a problem that I didn't create. And I'd also like to know why I had to send my passport info when they didn't need it when I booked in the first place.
We've reviewed the reservation and you booked this online so how ever it was entered on your end is how it got in the booking. No one touches the reservation as it is all automated. You also called weeks later to correct it and the airline allowed a 1 time waiver to change the name and the fee is $75.00 which was a deal because they could have denied to change at all. They needed to see the passport to verify the change and make sure it was correct. It is important to always review confirmations immediately and report any errors.
I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn't part of my original itinerary. While they promised a full refund if I didn't accept the changes, they've failed to return my money despite numerous follow-ups.
Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.
I strongly advise avoiding Cheapoair if you value your time and money. Their promises are empty, and the customer service is among the worst I've encountered. Save yourself the stress and book directly with airlines or through a more reliable platform.
Thank you for your feedback. When the airline make changes to their flight schedules, we understand it can be very upsetting. We regret any inconvenience or frustration.
I have over 90,000 on rewards points, and no body was able to help me apply it to my last booking. I contacted the customer service/ support and they just give you a scripted answer which I told them many times don't work.
I don't know why there is a reward when you can never redeem it for anything.
Reward points are only valid towards the service fee it does not go towards the airline ticket cost. You log into your account and where it says do you want to redeem click there and there you will use the availability page and at the end it will ask if you want to redeem and it will use the points towards the fees.
Multiple times I would be paying for my tickets and then your website would say they are no longer available. It took me hours to actually purchase tickets.
Your feedback is very important to us. We appreciate you taking the time to let us know.
Booking with CheapOair always requires a phone call in addition to the online booking. This often times takes an hour or more to book a flight. Something that typically takes 10-15 minutes on other booking sites. Likely I will not use Frontier any longer for my flights as they continue to use CheapOair as their booking agents! Worse yet... your service outsources jobs to other countries and the agents are almost impossible to understand!
Your feedback is very important to us. Thank you for taking the time
You oversold 20 tickets and I ended up with out a seat to fly from Mexico to Miami to take a cruise, then I had to fly to Orlando instead and struggled to get to Miami to take my cruise. It was horrible
We do not over sell the flights the airline does and as a travel agency we have no control over the airline operations. Also it is important that you book you seat assignment prior to departure so that you make sure you have a seat. I'm sure the airline took care of you at the airport due to the inconvenience. And we do apologize for that as well.
I just purchase a flight for 343.45
A charge of CheapOair of 28.50
Another charge of 70.96? Unsure what this charge is for? At least I need an explanation. This is to much money.
At least explain to me so that I can understand why?
Thank you for your feedback. Please contact our representatives and they will be happy to speak with you regarding your concerns.
No points redemption option on checkout page and also so many different packages before displaying confirmation page is very confusing and scary. One never knows if the ticket has been booked or not and I keep hitting skip skip
To earn and redeem reward points, you must be logged into you CLUBMILES account. Your feedback is very important to us. Thank you for taking the time
If I could give them a 0 star would do it I booked a round trip and I needed to change the returned day. I added insurance in case of changes. They were not able to change the day they wanted to charge me $400 plus fees i talked to multiple agents and they all have different prices and nobody had a solution for the problem. At the end insurance doesn't help they wants your money. I ended up booking a new trip so I lost my money on the first one. I will definitely will never use them again in the future.
Thank you for your feedback. Insurance is or medical emergencies, lost bags, delayed flights, death. It is not for a change in plans or cancellation of a non refundable ticket. We do provide you with the entire PDF of the coverage for trip coverage when you added it to the booking. We regret your experience was not satisfactory.
Overview
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. If you have any questions or concerns please don't hesitate to contact our representatives. They will be happy to assist.