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CheapOair

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Kentucky
1 review
0 helpful votes
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SCAM SCAM SCAM
March 24, 2025

We booked and paid $303 for a flight from Louisville KY to Richmond VA on 3/21. Immediately after the 24-hour refund period, we received an email stating CheapOAir could not honor the $303 ticket price (that we already paid) and our new ticket price would be well over $700. That's more than double what we purchased and paid online. When we called, they said that it's all in the fine print and no refunds are given. So basically, CheapOAir is offering FAKE extremely low fares, taking payments for the fares, waiting until after your 24 hour full refund period, then emailing that they can't honor the fare purchased and we would have to pay the $700+. Clearly a SCAM. Most people will go ahead and pay the additional ticket cost since their initial money is tied up with them and non-refundable. Additionally, customer service is outsourced and you will be unable to understand what they are saying, adding to the frustration. SCAM SCAM SCAM - DON'T EVER DO BUSINESS WITH CHEAPOAIR!

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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I have been contacted twice since i completed my booking, when i book a flight i dont want to be stressed out by people contacting me telling me they couldnt reserve my already paid for and reserved seats, or some other kind of scammy crap trying to sell me insurance and other products
The ticket prices are not discounted as i saw the same price on multiple websites so its not worth the extra hassle

Date of experience: November 18, 2024
CustomerService C. CheapOair Rep
5 months ago

Appreciate the feedback, sorry for your inconvenience.

Florida
1 review
0 helpful votes
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Just let me pay
November 28, 2024

Once i selected my flight i just want to pay for it and be done. It takes several minutes to say I don't want to select seats, i don't want to pay for baggage, i don't want to book a hotel, i don't want to rent a car, i don't want to schedule a pick-up...it is ridiculous that i can't just pay and be done. With this process i am more likely to use another provider to find a place that is less of a hassle

Date of experience: November 18, 2024
Georgia
1 review
0 helpful votes
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Customer support is wavering when requesting changes and even today I was being given different prices much higher when speaking with customer service rather than booking on my own

Date of experience: November 25, 2024
Maryland
1 review
0 helpful votes
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Diverging statements
November 18, 2024

When I had trouble with my credit card, I was notified by you as to the issue. My cc issues were resolved and in a chat you asked whether I wanted to add the outstanding seat and travel insurance fee. I said no. It was deducted anyway. It was no big deal, but it seemed that one hand didn't know what the other was doing.

Date of experience: November 8, 2024
Michigan
1 review
0 helpful votes
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Great service
December 5, 2024

Courteous kind service. Tickets were always there for me. I had a few times where my tickets were lost and the ticket counter lady didn't have a problem finding it

Date of experience: November 25, 2024
Alabama
1 review
0 helpful votes
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Ok
November 24, 2024

Price is usually more than going with airline directly. It's hit or miss. If you accumulate bonus points you can only use a certain amount of your points, what's the point (no pun intended) in that?

Date of experience: November 14, 2024
Guam
1 review
0 helpful votes
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Nice and Provides more choices
November 7, 2024

Nice and Provides more choices
After my purchase, it seems there was a system error that resulted in me being charged twice. After I reached out, they handled it for me promptly, and their attitude was very good.

Date of experience: October 28, 2024
CustomerService C. CheapOair Rep
6 months ago

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Oregon
1 review
0 helpful votes
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Never an Issue
November 4, 2024

I always book through CheapOair, I always get to review multiple airline prices and trips and have never had any issues with my tickets! This is a great app to use if you want easy and inexpensive trip options all in one place!

Date of experience: October 25, 2024
Spain
1 review
0 helpful votes
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IT IS GREAT!
November 11, 2024

IT IS GREAT! But Your company needs to renovate various option system.Because boarding pass is must option. I think this option should be included in basic option.
And after finishing booking, modification process is not easy. Especially, Checked baggage option should be displayed in your app.

Date of experience: November 1, 2024
Washington
1 review
0 helpful votes
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I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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We couldn't travel to Vietnam because we didn't know we needed to buy a visa! I wish CheapOair had a system to notify travelers if they need a visa, so we could purchase it directly through CheapOair.

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Smooth Transaction
November 25, 2024

I have always had a good experience with Cheap- o, what they state is what is charged, no last minute change or anything of that nature. Prices are good.

Date of experience: November 14, 2024
Qatar
1 review
0 helpful votes
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I loved the prompts and process involved in booking
November 12, 2024

I loved the prompts and process involved in booking. My experience was perfect i loved the whole process. However, i didn't like the stage where i was informed to select a seat which was charged separately from initial bill which was issued and i had already paid.

Date of experience: November 2, 2024
Pennsylvania
1 review
0 helpful votes
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It's quick to book the flight, anytime
December 1, 2024

It's quick to book the flight, anytime. The only problem I had was that, as soon as you finished to book the flight, you can't upgrade anything without paying an additional fee.

Date of experience: November 20, 2024
New Jersey
1 review
0 helpful votes
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Fair pricing great experience 👍thank you!
November 23, 2024

Fair pricing great experience 👍thank you! CheapOair Its been a great experience I give them five stars...I highly recommend there service for your next travel!

Date of experience: November 12, 2024
CustomerService C. CheapOair Rep
5 months ago

We appreciate the feedback.

Alabama
1 review
0 helpful votes
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Great Service
November 20, 2024

I use the app to book, let's you look at all kinds of alternatives; dates, airports etc.
Had a missed flight once, they helped me get back in the air.

Date of experience: November 9, 2024
California
1 review
0 helpful votes
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International Flight
November 27, 2024

Several years ago we flew internationally using cheap o air. Amazed at how helpful the operators were at assisting in booking as well as how much money we could save using CheapOAir.

Date of experience: November 17, 2024
Kenya
1 review
0 helpful votes
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VERY HAPPY
November 9, 2024

The booking was a breeze, the only issue was on my side with the credit card company who blocked the payment. However, one response to a text and thanks to Cheapoair following up...we managed to finalize the booking...so very happy!

Date of experience: October 30, 2024
New York
1 review
0 helpful votes
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Customer care agent was excellent and did all he could to assist me in getting the right flight after I miss my flight check in time.

Date of experience: November 28, 2024

Overview

CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.

service
2,795
value
3,038
shipping
2,797
returns
318
quality
3,115
This company responds to reviews on average within 3 days

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233,421 reviews
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