We booked and paid $303 for a flight from Louisville KY to Richmond VA on 3/21. Immediately after the 24-hour refund period, we received an email stating CheapOAir could not honor the $303 ticket price (that we already paid) and our new ticket price would be well over $700. That's more than double what we purchased and paid online. When we called, they said that it's all in the fine print and no refunds are given. So basically, CheapOAir is offering FAKE extremely low fares, taking payments for the fares, waiting until after your 24 hour full refund period, then emailing that they can't honor the fare purchased and we would have to pay the $700+. Clearly a SCAM. Most people will go ahead and pay the additional ticket cost since their initial money is tied up with them and non-refundable. Additionally, customer service is outsourced and you will be unable to understand what they are saying, adding to the frustration. SCAM SCAM SCAM - DON'T EVER DO BUSINESS WITH CHEAPOAIR!
I have been contacted twice since i completed my booking, when i book a flight i dont want to be stressed out by people contacting me telling me they couldnt reserve my already paid for and reserved seats, or some other kind of scammy crap trying to sell me insurance and other products
The ticket prices are not discounted as i saw the same price on multiple websites so its not worth the extra hassle
Once i selected my flight i just want to pay for it and be done. It takes several minutes to say I don't want to select seats, i don't want to pay for baggage, i don't want to book a hotel, i don't want to rent a car, i don't want to schedule a pick-up...it is ridiculous that i can't just pay and be done. With this process i am more likely to use another provider to find a place that is less of a hassle
Customer support is wavering when requesting changes and even today I was being given different prices much higher when speaking with customer service rather than booking on my own
When I had trouble with my credit card, I was notified by you as to the issue. My cc issues were resolved and in a chat you asked whether I wanted to add the outstanding seat and travel insurance fee. I said no. It was deducted anyway. It was no big deal, but it seemed that one hand didn't know what the other was doing.
Courteous kind service. Tickets were always there for me. I had a few times where my tickets were lost and the ticket counter lady didn't have a problem finding it
Price is usually more than going with airline directly. It's hit or miss. If you accumulate bonus points you can only use a certain amount of your points, what's the point (no pun intended) in that?
Nice and Provides more choices
After my purchase, it seems there was a system error that resulted in me being charged twice. After I reached out, they handled it for me promptly, and their attitude was very good.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I always book through CheapOair, I always get to review multiple airline prices and trips and have never had any issues with my tickets! This is a great app to use if you want easy and inexpensive trip options all in one place!
IT IS GREAT! But Your company needs to renovate various option system.Because boarding pass is must option. I think this option should be included in basic option.
And after finishing booking, modification process is not easy. Especially, Checked baggage option should be displayed in your app.
I was so nervous that I won't be able to find reasonable prices of flights.
Finally I booked through your agency.
I hope everything will be great until reaching my plans. Thank you so much!
We couldn't travel to Vietnam because we didn't know we needed to buy a visa! I wish CheapOair had a system to notify travelers if they need a visa, so we could purchase it directly through CheapOair.
I have always had a good experience with Cheap- o, what they state is what is charged, no last minute change or anything of that nature. Prices are good.
I loved the prompts and process involved in booking. My experience was perfect i loved the whole process. However, i didn't like the stage where i was informed to select a seat which was charged separately from initial bill which was issued and i had already paid.
It's quick to book the flight, anytime. The only problem I had was that, as soon as you finished to book the flight, you can't upgrade anything without paying an additional fee.
Fair pricing great experience 👍thank you! CheapOair Its been a great experience I give them five stars...I highly recommend there service for your next travel!
We appreciate the feedback.
I use the app to book, let's you look at all kinds of alternatives; dates, airports etc.
Had a missed flight once, they helped me get back in the air.
Several years ago we flew internationally using cheap o air. Amazed at how helpful the operators were at assisting in booking as well as how much money we could save using CheapOAir.
The booking was a breeze, the only issue was on my side with the credit card company who blocked the payment. However, one response to a text and thanks to Cheapoair following up...we managed to finalize the booking...so very happy!
Customer care agent was excellent and did all he could to assist me in getting the right flight after I miss my flight check in time.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.
Appreciate the feedback, sorry for your inconvenience.