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CheapOair

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Spain
1 review
0 helpful votes
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Air booking for seating is screwed up
December 3, 2024

Air booking for seating is screwed up. Nobody to contact. My phone from US won't make calls; no one to text/email to…no response to airline customer service. Poor customer service.

Date of experience: November 23, 2024
CustomerService C. CheapOair Rep
5 months ago

Our phone # is in the USA and listed on the top of our website and we also have a live online chat support link listed there too., We are open 24/7

Washington
1 review
0 helpful votes
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Disappointing Experience
November 12, 2024

This was a difficult website to use. At the end I could choose seats, but didn't realize I was paying $134 for 2 seats! I tried to get a refund right away with no luck. The website is much more difficult than others I've used. I never want to use them again.

Date of experience: November 1, 2024
CustomerService C. CheapOair Rep
6 months ago

Thank you for your feedback. Many airlines are now charging for things that use to be included with the ticket price, such as baggage and seat assignments. This is an airline policy that we have no voice in. We regret your experience was not satisfactory.

New Jersey
1 review
0 helpful votes
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CheapoAir is the best!
November 4, 2024

Cheapo air definitely gives the customer all their travel needs, with perks, for a very affordable price. I've been booking flights with them for years and have brought in many happy, new travelers and will continue to do so!

Date of experience: October 25, 2024
Philippines
1 review
0 helpful votes
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I am getting a very rude customer rep. That's why, I did not book thru cheapoair for a long time. Me, my wife and my siblings are frequent traveler and I pay for all their tickets. I just book now again personally because I like the price of this flight I am booking.

Date of experience: October 30, 2024
CustomerService C. CheapOair Rep
6 months ago

Thank you for your feedback. We regret your experience was not satisfactory.

Jordan
1 review
0 helpful votes
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Bad Service
November 13, 2024

My flight has been delayed and change for another day and you still don't know that's happened that show you didn't give damn about your customer. I tried to reach to you and keep telling you my flight is delayed and what I should do and you keep telling me your flight is still in time

Date of experience: November 3, 2024
North Carolina
2 reviews
0 helpful votes
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Unavailable flights
November 7, 2024

After several attempts to book a flight only to find out that the flight is unavailable. This is very stressful. Hours later and on the phone with your agent then waiting on agent to call back, never happened. Booked the flight for twice what the original price was and the flight ended up being another week out. Could you please find a way to have better updates on availability of flights and schedules? Thanks!

Date of experience: October 28, 2024
CustomerService C. CheapOair Rep
6 months ago

Thank you for your feedback. We regret that it was not a satisfactory experience.

Missouri
1 review
0 helpful votes
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I was not expecting to pay extra for a seat
November 14, 2024

I was not expecting to pay extra for a seat. A ticket should include the price of a seat, unless I am to stand.
I did not want an upgraded seat. Any seat is fine and should be included in the price of the ticket.

Date of experience: November 3, 2024
CustomerService C. CheapOair Rep
6 months ago

Your experience is very important to us. Thank you for taking the time.

GB
1 review
0 helpful votes
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Credit Card Details
November 13, 2024

I could not record my telephone number due to format issues for UK, and I could not change my address so it help bringing up the wrong billing address despite repeated attempts to change it. Eventually, having used anopther card that was declined, I got it to work. Frustrating.

Date of experience: November 3, 2024
Minnesota
1 review
0 helpful votes
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Hard to do with lil time only allowed 20 mins?
November 26, 2024

Hard to do with lil time only allowed 20 mins? Was so much to do while booking that I felt really rushed picking seats was very confusing did I have to pick or can they just assign seats

Date of experience: November 16, 2024
Canada
1 review
0 helpful votes
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No comment for your service
November 28, 2024

No comment for your service. It's more that 10 characters what you want. I don' have issue with Cheapoair but with United Airline i was so frustrated. And i never ised this airline again… Thank you..

Date of experience: November 18, 2024
New Jersey
1 review
0 helpful votes
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Still on the fence didn't find any savings by using this just convenient for the occasion hotel wasn't very good but had to stay somewhere since the hotel my family was staying at was booked even though they weren't

Date of experience: October 30, 2024
Pennsylvania
1 review
0 helpful votes
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Called back before 24 hours could not change flight
November 12, 2024

I ordered a ticket for an employee. I had to change the date. I called the next morning before 24 hours and was told no that I was to late. I called an hour before my time was up. Had to buy a whole new ticket next time will go directly through the airline.

Date of experience: November 1, 2024
CustomerService C. CheapOair Rep
6 months ago

Your experience is very important to us. Thank you for taking the time.

Washington
1 review
0 helpful votes
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A little confused, but I made it!
December 8, 2024

A little confused, but I made it! I wonder why
I tried to select the seat CheapOair charge more
Ticket sold should include seat.Thanks

Date of experience: December 1, 2024
Florida
1 review
0 helpful votes
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I had a credit at Cheap-O Air from a previous flight. I went to apply it to a current flight and was told that it had been forfeited. Very not happy about losing that money.

Date of experience: November 18, 2024
Ohio
1 review
0 helpful votes
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Bad deceptive website
December 8, 2024

When i booked a $237 per person fkight I asaw upgrad $256
I thought for $20 fine THE WEBSITE DOES NOT SAY IN ADDITION TOO BASIC FARE. With all being you trying to sell me addtioions I did not see the final toital till after the pages closed by accident on my part. I am not on my 4 th call to book this flight!

Date of experience: November 27, 2024
CustomerService C. CheapOair Rep
5 months ago

Thank you for your feedback. Our representatives have spoken with this customer regarding their concerns. Our apologies for the frustration.

Nebraska
1 review
1 helpful vote
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Wonderful website and excellent customer service
October 31, 2024

I've been using Cheapoair for a decade and I've had great experience with them. When a customer service called me just to confirm my flights, she also helped me find my airline confirmation number. Thank you. I highly recommend this website.

Date of experience: October 21, 2024
Jamaica
1 review
0 helpful votes
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My experience was an excellent one, I really appreciated the call from the agent. This tells me that I am important to CheapOair.

Date of experience: December 1, 2024
Ohio
1 review
0 helpful votes
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It was easy enough
November 6, 2024

It was easy enough. After I finished the booking I got a phone call from cheapOair and the person I spoke with was very helpful with the instructions about boarding the plane. This was so helpful to me since I don't fly too often. I will definitely use the site again. Thank You

Date of experience: October 27, 2024
Argentina
1 review
0 helpful votes
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The platform is very well laid out, although I cannot buy anything they offer, because I am a retiree with a low salary, I recognize a good job of presentation. Everything has gone well. Very professional. Congratulations.
Please correct my phone number. It is; *******618 Your debit is not in in my bank account. I called the bank, they told me that my credit was too low, it is an new credit limit to US dollar 800.- since oct. 24. Tomorrow. Before, yesterday, they told me since today. I am sorry. Present the charge again tomorrow oct.24 it was not my fault, sorry.

Date of experience: October 23, 2024
Florida
1 review
0 helpful votes
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On time
November 26, 2024

Had an emergency. I had to flight out of town. I called the cheapOair 1-800 number and the operator helped me so good. Thank you so much for that time that operator took.

Date of experience: November 16, 2024

Overview

CheapOair has a rating of 3.4 stars from 14,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention customer service, book flights and many times. CheapOair ranks 3rd among Tickets sites.

service
2,795
value
3,038
shipping
2,797
returns
318
quality
3,115
This company responds to reviews on average within 3 days

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233,421 reviews
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