BladeHQ

I ordered a knife that I ended up not liking. After poking around on the site for a bit I found the area to request a return. I didn't get the automated message with a shipping label that I thought I would get, but when I emailed support, they sent it over right away. Everyone who has communicated with me has been really friendly and professional, making sure I was happy with the order even if I didn't like the knife.

I reached out after a knife I ordered was stolen off my front porch and received a response very quickly and had a solution and a new knife on the way in no time. Absolutely phenomenal customer service and response time. This is why I have been and always will be a loyal customer with Blade HQ.
Thank you.

I ordered a product from the site and realized it wasn't quite what I had in mind. I asked customer support to return it and after a few e-mails back and forth exchanging information they gave me a return label. They confirmed they processed the return and I'm currently waiting for my refund to go through. I'm more likely to make purchases from the site in the future now that I know returns are fairly hassle free.

I ordered a knife thinking I would like it. But when I received it and started handling it, turns out I didn't like it. I contacted BladeHQ and told them if the situation. They promptly sent me a return label. I mailed it back and within a week they contacted me and said the refund has been issued. This is why I will continue to buy from BladeHQ

Cloey and the rest of the customer service staff at BladeHQ are fantastic! I have had to make a few returns over the past few weeks due to various issues and the customer service experience has been excellent, especially for someone new to the hobby. I look forward to doing more business BladeHQ in the future, based on this experience.

The knife I ordered was stolen during my countries Customs' inspection. The third party carrier will use insurance to refund me for the lost item. It is not Blade HQ's fault or responsibility. I have received another knife after this order with no problems at all. Thank you for having very attentive and knowledgeable service representatives.

I've had many dealings with customer support folks, and they are always courteous, professional and able to solve my concerns.

I bought a used knife that had more damage than was listed in the description. IMO BHQ went above and beyond to help me in getting the item sent back and make me whole again. Great customer service. Their team is always great to deal with.

My first time ordering from BHQ- was awesome. Not only did my order arrive in two days but they included an extra knife because I missed out on the promotion. A customer service agent named "Jen" messaged me with a super sweet message letting me know how much they appreciate me. As a first time buyer from this site I absolutely love the experience and will unquestionably be going here again. Thanks a ton BHQ-!

Returned an item that just didn't quite meet expectations. Process was smooth. Very appreciative of Alyssa letting me know the moment they processed the refund. Thank you! Looking forward to my next knife purchase.

Mrs. Dallas, the customer service representative, was extremely helpful in initiating my return and providing all the necessary information to start the process. She was also understanding of my frustration regarding an expensive knife that wasn't working properly.

Can't say enough good things about all facets of BLADE HQ! The site, selection, and service are all top notch! As always, Appreciate all of you at BHQ P.S. if ever you have a less than stellar experience@ BHQ, I'm fairly certain it's a YOU PROBLEM lolz

My package was delivered to a different address (by the carrier, not BladeHQ) and a tornado came through. The package was lost but the customer service rep Jen, immediately took care of it for me. She was so kind and worried about our safety which was so appreciated! This has been my third purchase and these type of interactions matter. I'll of course be making another order soon. Thank you so much Jen!

I had an issue with a knife I bought and they did an exchange for me. Support was fast and they got me the new knife very quickly, shipping it before receiving the old one back.

As a frequent customer, I was unhappy about the order I made showing shipping was "Free Shipping" when after completing the order it was not. Mrs. Dallas listened to my concerns and she was able to manage my complaint to a fair conclusion. Thank you kindly, Mrs. Dallas!

A $10 dollar gift card wasn't applied to my order, I emailed support about the issue and it was promptly resolved. BladeHQ customer support has to be among the best I've ever dealt with and is one of the reasons I continue to buy from the site.

I was wanting the tracking number for an order I made. I sent an email requesting this very early on a Saturday morning. Within a couple hours I had a reply with the information I had asked for. The website says they don't even typically answer emails on the weekends, so I was very surprised to get such a quick response on Saturday. Thank you Blade HQ, you all are doing a great job!