Overview
BladeHQ has a rating of 4.6 stars from 1,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I just wanted to say a huge thank you to Dallas for all their help today. She was so kind, patient, and really took the time to make sure everything got sorted out. 10/10
Hannah with the customer service team was a great help in returning my knife that I did not like to get the one I did. Very quick response time threw email.
Hey Jacob!
We’re thrilled to hear Hannah was able to assist you with your return and exchange so smoothly! 🔥 Quick and hassle-free service is what we aim for. Enjoy your new knife, and thanks for choosing Blade HQ! 🔪😃
~Lisa
Jen was great! I appreciate it. My brother and I each won an Easter giveaway item and I wanted to make sure they knew we were related and that it was okay.
Hey Joe!
Thanks so much for checking in, and huge congrats to both you and your brother! 🎉 We really appreciate you reaching out for clarification—Jen was happy to help make sure everything was in order. We're so glad we could make your Easter a little more egg-citing 🐣. If you ever have any questions or need help in the future, don’t hesitate to reach out—we’ve got your back!
~Lisa
I had a small problem with a knife purchase.
All issues were addressed quickly,and in a very friendly manner.
I will keep coming back as is already the case.
Both Mrs. Dallas, and Alyssa T were very helpful.
Thanks again
Hey David!
Top-notch service every time! 🙌 Mrs. Dallas and Alyssa T. Took care of business quickly and with a friendly touch—just how we like it! Glad to have you as a returning customer, and we’ll always be here to help. 🔥🔪 Thanks again!
~Lisa
I had a pesky question about servicing an old item. Even though I would be making no purchase, Hannah went beyond the call to help me out. Thoroughly impressive customer service. Thank you BLADEHQ!
Hey Dave!
Hannah always goes the extra mile! 🔪 Even when it's not about a purchase, she's here to help. Thanks for recognizing her top-tier service—we appreciate you, too! 🙌
~Lisa
Placed a recent order and sent my email to HQ to request my Veterans discount on the order. Jen N responded in a very timely manner and had already taken care of this request. Keep up the great work!
Hey Joe!
Thank you so much for your continued support—and for your service! 🇺🇸 We're thrilled to hear Jen N was able to get your request taken care of quickly. We'll definitely pass along your kind words. We truly appreciate you being part of the Blade HQ family! 🔪
~Lisa
Fast response and quickly processed my return, super nice customer service from Cloey. I actually would have requested a store credit return, but didn't see the option, and the order was refunded to my card. It's ok though, I'll be back…!
Hey Ben!
We really appreciate your feedback! I'm so glad to hear that Cloey took great care of you and that your return was processed quickly. Next time, if you'd prefer store credit, just let us know—we're always happy to help!
Looking forward to having you back soon! 😊
~Lisa
I had returned a knife that wasn't as nice as I thought and returned it for store credit. Upon getting my confirmation email of the return they store credit wasn't included in the email. I had to call the business to get everything fixed. Cloey E. Requested I include her name. She specifically didn't include the credit code.
Hey Jay!
We sincerely apologize for the oversight regarding your store credit. This was an unintentional mistake, and we appreciate you bringing it to our attention so we could resolve it promptly. Cloey and our team are committed to providing the best service, and we will work to ensure this process is smoother in the future. Thank you for your patience and for choosing Blade HQ—we truly appreciate your business.
~Lisa
Outstanding. Support was timely and informed. I felt that there was something wrong with the lock on the knife and exchanged it. I am lookking forward to my new replacement
Hey there!
Thanks for the kind words! We’re glad our team could assist you quickly and get the exchange started. It’s important to us that you feel confident in the quality of your knife, and we hope your replacement is everything you were hoping for. Can’t wait for you to have it in hand!
~Lisa
Unfortunately I was charged a 2 day international shipping and didn't went that way, is coming by USPS, I need it for a bday gift and is not going to arrive in time but Jen kindly refunded me the shipping charge.
Hey Victor!
We're sorry to hear that your order didn’t arrive as expected, especially since it was meant for a birthday gift! We appreciate your patience, and we're glad Jen could assist in refunding the shipping charge. Your satisfaction means a lot to us, and we truly appreciate your support. If there's anything else we can do, don’t hesitate to reach out! 🚀🔪
~Lisa
I made an order that the website had made a mistake on. I emailed and Jen was able to resolve my issue perfectly and in a timely manner! BladeHq is great as always
Hey Jared!
That's what we love to hear! 🔥 Jen is a rockstar, and we're so glad she was able to get everything sorted out for you quickly. We truly appreciate your support and are thrilled to keep providing you with great service. Thanks for sticking with Blade HQ—we’ve got your back! 🔪💙
~Lisa
Saw the Reate gravity knife on YouTube. Tracked it to Blade HQ. Got a little lost placing the order online ( my fault) called customer service and was helped immediately, by a super nice lady.
100% nice and professional. Hannah was great.
Customer for life. The knife is nice as well.
Hey Brent!
Now that's what we love to hear! 🔥 We're glad Hannah could assist you in getting that awesome Reate gravity knife in your hands. Thanks for choosing Blade HQ—welcome to the family! Enjoy your new blade! 🔪😎
~Lisa
Looking for info on availability of a knife i have on order,from Italy. There does not appear to be any info on possible delivery. I get but it is still annoying. You have responded to me in a timely manner but you have no info,so that's where it ends.
Hey Allen!
We totally get how frustrating it can be waiting on a pre-order, especially when there’s no solid ETA. Unfortunately, most of the time, manufacturers don’t provide us with exact timelines, but we’ll always share any updates as soon as we get them. In the meantime, you can check our website or social media for the latest info. We appreciate your patience—you’re the real MVP for sticking with us!
~Lisa
Fantastic I love it. It's one of the most wonderful thing I ever had. I think your website is just wonderful. I would order again in a heartbeat and I would recommend you guys to my friends all over.
Hey Dustin!
Thank you so much for the amazing feedback! 😊 We’re thrilled to hear you’re loving your new knife and that you had a great experience with our website. Your recommendation means the world to us! We can’t wait to serve you again. Thanks for choosing Blade HQ! 🔪✨
~Lisa
My recent customer service experience with BladeHQ was smooth and professional. I reached out regarding a lost package that had been stuck in transit for several days. Their response was prompt, and they immediately offered me a choice between a reshipment or a refund, which I appreciated. When I inquired about using an alternative shipping carrier, they politely explained that they couldn't guarantee the carrier selection. While that wasn't ideal, they remained courteous and clear in their communication. Since reshipping with a different carrier wasn't an option, I opted for a refund, which they processed efficiently. Overall, the support team was responsive, polite, and solution-oriented, making the situation easier to deal with.
Received A faulty knife. Was prompt in getting back to me and was understanding of the situation. Offered me a gift card as credit so I can buy a different one.
Hey Griffan!
Thank you so much for your kind words! 😊 We're thrilled to hear that Jen was able to resolve your situation quickly and effectively. We're sorry about the faulty knife, but we're glad we could make it right for you. Thanks for being such a great customer, and we look forward to assisting you again in the future! 👏🔪
~Lisa
My experience with a recent return was exemplary customer service, start to finish. Efficient, fast, zero hassle. Will absolutely be shopping here again.
Hey Trevor!
We love hearing that! 😊 Thanks so much for the kind words. We’re all about making things easy and stress-free, so it's awesome to know your return experience was smooth from start to finish. Can’t wait to have you back for your next knife adventure! 🗡️💙
~Lisa
My experience with this company has been nothing short of incredible. Brooke and Cloey were incredibly attentive to every request I have made via email, and made my return process super easy. It's for these reasons I cannot help but see parallels between this business and Goulet Pen Co. Clean website, awesome support, a wide variety of merchandise and very friendly employees.
Hey Cody!
Now that's a high compliment! 🙌 We're honored to be compared to Goulet Pen Co. – clean website, awesome support, and top-tier selection is exactly what we aim for! 🖊️🔪 Huge shoutout to Brooke and Cloey for making your experience smooth and hassle-free. Thanks for being part of the Blade HQ family!
~Lisa
Im a new customer and inadvertently locked my account. Hannah got back to me promptly and resolved the issue. Im confident my purchase experiences will be as smooth.
Thanks!
Hey Kevin!
Welcome to the Blade HQ family! 🔥 We're so glad Hannah could quickly get you back on track. Here's to smooth shopping and awesome blades in your future—happy to have you with us! 🔪🙌
~Lisa
Son bought an OTF knife that fell apart/broke. Customer service was quick to offer refund or replace and got the label out asap. I will definitely buy here again. Always great experiences.
Hey Aaron!
We're so sorry to hear about the trouble with the OTF, but we're really glad our team could step in and make things right quickly. 🙏 It means a lot to us that you’ve had consistently great experiences, and we truly appreciate your continued support. If there's anything else we can help with down the road, we're just a message away. Thanks again for choosing Blade HQ! 💙
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Zack!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Dallas provided you with such great service. Your kind words mean a lot to us! We’re always here to help and look forward to serving you again. 😊👏
~Lisa