Overview
BladeHQ has a rating of 4.6 stars from 1,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I should have looked more closely regarding a free gift that came with purchase of a certain brand. Wendy contacted me and cleared up the confusion that I had and even sent me a gift card for my next order.
Thanks, Wendy!
I recently reached out about ordering some knives that hadn't been released yet. We were looking to give them out to our top 75 customers. I emailed BladeHQ and Wendy got back to me right away. They were able to help me through the process.
Hey Brian!
Wow, that sounds like an awesome project! 🎉 We're so glad Wendy could assist you in securing those knives for your top customers. We appreciate your trust in Blade HQ and look forward to helping you again in the future! 🔪🙌
~Lisa
Just checking on possible receipt times for the knife that I pre-ordered, but I knew going in that there was no time frame for receipt of the shipment.
Hey Rick!
Thanks so much for your patience and understanding — you're absolutely right! With pre-orders like the Spyderco Sage 6, we don’t receive exact delivery timelines from the manufacturer, so we're unable to give an estimated arrival date. But rest assured, once it lands in our hands, we’ll get it out to you as quickly as possible. We truly appreciate you rolling with us — it means a lot! 🔪✨
~Lisa
Kim replied to a question I asked via email, she was prompt and a pleasure to interact with. She's definitely on her A-game and I hope that she's the representative I get every time!
Hey Todd!
Kim for the win! 🌟 We're thrilled to hear she provided such a great experience. We'll make sure she knows she's appreciated! Thanks for being a part of the Blade HQ family! 🔥🔪
~Lisa
Hannah responded to my question regarding availability of knives listed as pre orders. Hannah explained to me why knives listed as pre orders were also listed in stock. Hannah did a great job explaining this to me. Keep up the good work Hannah! Thanks!
Hey Shawn!
Thanks for your kind words! 😊 Hannah is a rockstar at breaking things down and making everything crystal clear. We’re glad she could help explain the pre-order process! 🔥 Enjoy your knife shopping, and we look forward to serving you again!
~Lisa
The customer service is excellent at blade HQ! They have a great selection and the price and shipping times are excellent also. I'll be purchasing more items from them for sure!
Hey Michael!
Thank you for the kind words! We're thrilled to hear you had a great experience with our customer service, selection, and shipping. We appreciate your support and look forward to helping you find more awesome gear in the future!
~Lisa
Jen made updating my account, quick and easy. She explained the steps necessary to receive a Veterans discount. I appreciate her quick response and great communication. Thank you
Hey Nathan!
Thank you for your feedback! We’re glad to hear Jen made updating your account a breeze and helped with the Veterans discount. We truly appreciate your kind words and are always here to provide top-notch service. Thanks again for being part of the Blade HQ family!
~Lisa
BladeHQ has fast shipping and good products. Customer service is timely in response and willing to help in whatever you may need. I've spoken with a few reps and emailed with a couple and all reps have been respectful and happy to help.
Thank you for your customer support.
Hey Joe!
👍 We appreciate your support! Fast shipping, great products, and a helpful customer service team are what we strive for. Thanks for choosing Blade HQ! 🔪🙌
~Lisa
I was helped by Customer Service Representative Jen N. They understood my issue and went above and beyond to help me find my order. Seems like I don't recall what email i used and I also did not get an order confirmation. To be honest, I'm not really upset at the situation, I'm just glad Jen did their best to assist.
Hey Chris!
Thank you for sharing your experience! 😊 We're so glad to hear that Jen went above and beyond to assist you. Even in tricky situations, our team is always happy to help. If you ever need further assistance, don’t hesitate to reach out. We appreciate you choosing Blade HQ! 🔪✨
~Lisa
I've ordered multiple knives from this vendor in the past and have always gotten prompt delivery and responses. They are great to their customers. I just had the first and ONLY issue with an order that the postal service lost ( so NOT BladeHQ's fault) and the customer service representative Jen N. Has been extremely helpful and they are doing their best to make it so that I'm not completely out of luck here. I am extremely impressed and when shopping for specific brands and new releases, rest assured I'll be checking with BladeHQ first. Can't recommend these guys enough!
Hey Kristopher!
Thank you so much for your kind words and continued support! 😊 We're sorry to hear about the shipping mishap, but we're glad Jen could assist and make things right. We truly appreciate your trust in us and look forward to being your first stop for all the latest and greatest knives! 🔥🔪 Happy shopping, and we’re always here if you need anything!
~Lisa
I had a issue with a order, not from BladeHQ, but from the shipping from FedEx.
Hannah and Kim at BladeHQ was very helpful in getting this resolved. Many Thanks to them both.
Thank you both again, and may God bless.
Hey Marty!
Thank you so much for your kind words! 🙌 While we can't control FedEx, we're always happy to step in and help however we can. Hannah and Kim will be thrilled to hear your appreciation! Wishing you all the best—happy knife collecting! 🔪✨
~Lisa
I purchased a Knife and it wasn't what I was really wanting when I received it so Alyssa T. Made the return process super easy and simple I will definitely do future business with Blade HQ. Thanks.
Hey James!
Thanks for your feedback! 🙌 We're glad Alyssa made your return process smooth and hassle-free. We appreciate your business and look forward to helping you find the perfect knife in the future! 🔥🔪
~Lisa
Kim in Customer Service is a trooper. I had an issue that fell outside normal procedures and Kim saw what needed to be done to make it right. She stuck with the issue, escalated it to management, and insured that I, as the customer, got treated appropriately. I run a 120 person contact center and wish I could have 120 people like Kim. Kim is a super star!
Hey Brian!
Wow! Thank you for the incredible feedback! We’re thrilled to hear that Kim went above and beyond to ensure you were taken care of. She truly is a superstar, and we’re lucky to have her on our team! We appreciate your support and look forward to serving you again. Happy shopping!
~Lisa
While placing an order with BladeHQ I accidentally gave them a bad email address. Hannah was quickly able to fix that for me so that I would know when my items had shipped and provide me with a tracking number. Hannah and BladeHQ are awesome!
Hey Phil!
Thanks so much for the kind words! 😊 We're thrilled to hear that Hannah was able to help you quickly and make sure everything was sorted. We're always here to ensure your experience is top-notch! Looking forward to your next order with us! 🔪✨
~Lisa
In the span of this year on BladeHQ I had ordered a few knives whose cumulative values would've qualified me for the Titatnium Tier in the Blade Club. Once I realized this I had checked to see if I was in fact upgraded to the Ti tier but that had not occured. I sent in a support email and Hannah responded to my ticket. She identified the problem quickly and resolved the issue within the span of a day. She was very friendly and understanding, I appreciated her help very much. I'm very satisfied with the level of customer service I always receive with Blade HQ.
I had purchased a Microtech Ultratech last week. There were some issues with the product. No fault of BladeHQ. However they made it right without hesitation. Customer for life. Thank you Jen N.!
Thanks so much for your kind words! We're sorry to hear there was an issue with your Ultratech, but we're thrilled Jen was able to get things sorted out quickly for you. We’re all about making things right, and it means the world to know you’re a customer for life. We’ll be here whenever you need us—and we’ll be sure to pass along your thanks to Jen! ~Tiffany
Trouble accessing the site was remedied by pointing out a small teaching video that got my up and running quickly. Thanks Mrs. Dallas and team.
Hello Burton!
Glad we could help get you back up and running! Mrs. Dallas and the team are always here to make things smooth for fellow knife enthusiasts. Happy browsing, and thanks for being part of the Blade HQ community!
~Lisa
Fast order processing and fast delivery. Richard is great to work with.
The product was well packaged and arrived in perfect condition.
Will buy again from Blade HQ….
Thanks so much for the kind words! We're thrilled Kim was able to help you out and make the process smooth and easy—she’s pretty awesome, right? 😊
We’ll be here and ready when that product hits the shelves. Can’t wait to get you set up with your next blade! ~Tiffany
Placed an order for a knife and 2 days after that the knife went on sale for substantially less. Emailed asking if it was possible to either refund me or give me store credit for the order placed at the higher price. Jen took care of me quickly and refunded the over payment. Thank you Jen!
Hey Chris!
Now that's what we call service! We’ve got your back, and we’re thrilled Jen was able to make things right for you. Enjoy your new blade, and thanks for choosing Blade HQ!
~Lisa
Kim was super helpful and kind. I feel better shopping with Blade HQ because the customer service is always responsive and positive.
Hey Jon!
That's what we love to hear! 😊🛒 Kim and the team are always here to help. Thanks for choosing Blade HQ—we appreciate you!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Martin!
Glad we could clear that up for you! 😊 Big shoutout to Wendy for making things right and ensuring you have a great experience. Enjoy your gift card, and we look forward to your next order! 🔥🙌
~Lisa