Overview
BladeHQ has a rating of 4.6 stars from 1,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
She is a great person to talk to and help you. Get your order done like all the people who work there.
I had an issue with an order that was resolved very quickly. Thank you for many years of excellent customer service.
Hey Cary!
Thank you for your kind words! We're so glad we could quickly resolve your order issue. Your support over the years means the world to us, and we look forward to serving you for many more to come! 🔥🔪
~Lisa
Great quality, best service. I will definitely look for opportunities to buy again. Thank you for providing such a good platform.
Hey Shang-Chun!
Thank you for your kind words! 😊 We're thrilled to have you as a valued customer and look forward to helping you find your next awesome knife. Happy shopping! 🔪
~Lisa
Purchased a folder and didn't get on with it as it had some defects. Contacted BladeHQ and Wendy R processed my return quickly and painlessly! I was emailed a return label immediately at no cost to me. The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
Hey Troy!
Thank you for sharing your experience! While we’re sorry to hear the folder didn’t meet your expectations, we’re so glad Wendy R. Was able to assist you promptly and make the return process quick and hassle-free.
Providing exceptional customer service is very important to us, and it’s great to know that your experience has solidified your trust in Blade HQ. We truly appreciate your support and look forward to serving you again in the near future and beyond.
~Lisa
Purchased a folder and did get on with it as it had some defects. Contacted BladeHQ and Wendy R.
Processed my return quickly and painlessly! The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
I was trying to use my reward points but didn't see on the invoice that they had been applied. Jen showed me the price breakdown and explained it with perfect clarity. The moral of the story is I should have checked my bank account to see the total for the transaction.
Hi Timothy!
Thank you for sharing your experience! We're thrilled to hear that Jen was able to provide clear and helpful information to address your concern about the reward points. It's great that everything was clarified and resolved! We appreciate your understanding and your support—it’s customers like you who make what we do worthwhile. If you have any other questions in the future, don’t hesitate to reach out. 😊
~Lisa
Blade h q is one class act
Hannah in customer service was very helpful. I am positive that I will be doing is lots of business with this company
Hey Timothy!
Thank you for your kind words! We're thrilled to hear that Hannah provided top-notch service. We appreciate your loyalty and look forward to being your go-to for all things sharp!
~Lisa
The customer service is next level! Hannah was very helpful and kind. The customer service I experienced makes me want to only buy from Blade HQ, because I know if there's any issue, I'll be taken care of
Hey Josh!
Thank you so much for the glowing review! We're thrilled to hear that Hannah delivered next-level service. Knowing that we’ve earned your trust means the world to us. We’ve always got your back, and we’re excited to help you with your future knife adventures!
~Lisa
The WE Cubit and Banter I received were flawless. Sharp out of the box and looking pretty cool. They were well worth the money. I look forward to ordering more from Blade HQ. In fact, I will be looking at my next purchases today. I'm always a little anxious when I try a new company. No mistake here, If there was a point scale of 1-10, I would give Blade HQ a 10, especially putting up with me complaining how long it to deliver, which was within the time they specified. Thank you blade HQ.
Hey Michael!
Thank you for the awesome review! We're pumped to hear you’re loving your WE Cubit and Banter—both solid choices! Sharp, stylish, and ready for action. We’re glad we could deliver (literally and figuratively) and exceed your expectations. You’re part of what makes the Blade HQ community great. Can’t wait to help you find your next knife!
~Lisa
Very positive experience. I asked a question via an email to the customer service representative and got a response within 10 minutes.
Hey Ross!
Wow, 10-minute response time? That’s what we call lightning-fast service! ⚡ We’re so glad we could help you out quickly and make your experience a positive one. If you ever need anything else, don’t hesitate to reach out—we’ve got you covered!
~Lisa
I ordered a couple of knives for myself on black Friday and accidentally sent them to my old address. I contacted the support team and Jen got back to me quickly and helped change the shipping address to get my package where it needed to be. She was super helpful and friendly, and she quickly resolved my somewhat stressful screw up.
Hi Oscar!
Thank you for sharing your experience with us! We’re so glad Jen could step in and help get your order sorted quickly and stress-free. Mistakes happen, and we’re always here to make things right!
It’s wonderful to hear that Jen’s friendly and efficient service left a great impression. We’ll be sure to pass along your kind words to her—it’ll make her day!
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We truly appreciate your trust in Blade HQ and look forward to serving you again soon.
~Lisa
Kim helped me quickly and very nicely I will definitely continue to be a customer at bladehq thanks Kim!
Hey Jon!
Thanks for the awesome feedback! 😊 We're thrilled to hear that Kim provided such helpful and friendly service. We appreciate your support and look forward to serving you again! 🔪🔥
~Lisa
I had reached out wanting to know a very specific detail about a knife that is soon to be released. This detail determined whether or not I decided to purchase this knife. Hannah Y gave me this answer to my joy, I will be making a pre-order purchase for the first time with your site because of house easy, and direct this entire interaction was.
Hey Steven!
Thank you for sharing your experience! We’re so glad Hannah could help with the details you needed. Pre-ordering a knife is an exciting step, and we’re thrilled you’re taking that leap with us. We can’t wait for you to get your hands on it!
~Lisa
Thank you very much for quick response (especially Jen). I will start buying your products and still leave a little hope that after big orders you will make some personal sales.
Hi Sandro!
Thank you for your feedback and kind words! We’re thrilled to hear that Jen was able to assist you quickly. We’re excited to have you as a customer and truly appreciate your support. If there’s anything else we can do to help, please don’t hesitate to reach out. Happy shopping, and we look forward to serving you again!
~Lisa
Blade HQ is the best and wouldn't shop any where else. They are very helpful and will assist as much as possible. Blade HQ is the GOAT.
Hey Rich!
You're the best! 🔥 We’re honored to be your go-to for all things sharp. Our team is always ready to help, and we truly appreciate your loyalty. Blade HQ = GOAT status because of customers like YOU! Keep collecting, keep slicing, and stay awesome! 💙🔪🐐
~Lisa
I was interested in a small fixed blade knife I saw on the BladeHQ site. While researching, I found that the actual maker of the knife had them on sale on his site for $100 less than BHQ. I wrote BladeHQ asking if they could match that price. After a week, I received a request to provide the "item number" on BHQ's own site even though I had provided a URL to their product page and also to the maker's product page. I responded to that request explaining how to find the product on their own site, only to be told "Unfortunately, the website you provided does not appear to be an authorized dealer. I'm truly sorry for any inconvenience this may cause, but we are unable to price match from this site." It is the maker's own site! How can it not be authorized? How can a CSR actually think it is okay to write that as a response?
Pocket knives are my hobby. I purchase a fair number and purchase from multiple online retailers. BladeHQ is consistently the most likely to not ship promptly, be delayed in responding to customer service inquiries, or just pull nonsense like this.
BladeHQ - I just ordered directly from the maker's site. No plans to order from you in the future. To many other retailers with the same products providing a better experience.
Hello Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent interaction with us.
We understand how important clear and accurate communication is, especially when it comes to inquiries like price matching. While we strive to offer competitive prices and great service, we clearly fell short of properly addressing your request and understanding the details you provided. For that, we’re truly sorry.
We also apologize if our response regarding the maker’s website as an 'unauthorized dealer' was confusing or seemed dismissive. This was an oversight on our part, and we will review this situation internally to ensure our team is better equipped to handle similar situations more effectively in the future.
Your experience matters to us, and we’re disappointed that we didn’t meet your expectations this time. While we regret losing your business, we appreciate your feedback as it helps us identify areas where we can improve. If you ever decide to give us another chance, we’d love the opportunity to provide the level of service you deserve.
Thank you again for your honest feedback, and we wish you the best in your knife-collecting journey.
~Lisa
Answered all of my questions very patient and enjoyed the experience completely. Very knowledgeable can buy something else.
Hey Michael!
Thanks so much for the kind words! We're thrilled to hear you had a great experience and that all your questions were answered with care. It's always our goal to make your visit informative, easy, and enjoyable—hope you find something else awesome to add to your collection soon! 🛒🗡️😊
~Lisa
There's nothing much to say really. I expected nothing but pure excellence from the Blade HQ service team.
Hey Janick!
Short, sweet, and straight to the point—just how we like it! We appreciate your trust in us and will keep bringing that top-notch service every time. Thanks for being an awesome part of the Blade HQ family!
~Lisa
I've been buying knives h from Blade HQ for years, probably more than 100. So far….
So, I bought one a couple weeks ago and it was looking like the postman might've lost my box. I reached out to Kim and she assured me that Blade HQ has a solution for my problem. Good thing though, the US Mail "found" my box and delivered it. Better late than never, I reckon. Thanks Kim!
Hey Billy!
Wow! Over 100 knives—now that’s true Blade HQ royalty! We can’t thank you enough for your incredible loyalty and trust over the years. Kim and the team were more than happy to assist, and we're relieved the post office delivered your prized knife safely in the end. Collectors like you are the heart of what we do. Here’s to the next 100!
~Lisa
You were awesome in assisting me place my order! I can't wait to get my knife! Have a great day Hannah!
Hey Larry!
Thanks for your kind words! We're thrilled Hannah could assist you with your order. Hope you love your new knife! Have a great day too! 😊🔪
~Lisa
Brooke H. (Customer Service Representative) - useless communication, not paying attention to details (asked for credentials already provided in my very first email), not interested in solving the issue. Still can't reach the website, missed black friday/cyber monday deals because of bhq's stupid system that banned me on checkout. Will spend my money somewhere else.
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lesley!
Thank you for the kind words! 😊 We’re lucky to have such a great team, and it means a lot to hear that you had such a positive experience. We'll be sure to share your appreciation with the crew — they always go the extra mile to help out. Can’t wait to help with your next order! 🛒🔪
~Lisa