Overview
BladeHQ has a rating of 4.6 stars from 1,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Blade HQ is the best and wouldn't shop any where else. They are very helpful and will assist as much as possible. Blade HQ is the GOAT.
I was interested in a small fixed blade knife I saw on the BladeHQ site. While researching, I found that the actual maker of the knife had them on sale on his site for $100 less than BHQ. I wrote BladeHQ asking if they could match that price. After a week, I received a request to provide the "item number" on BHQ's own site even though I had provided a URL to their product page and also to the maker's product page. I responded to that request explaining how to find the product on their own site, only to be told "Unfortunately, the website you provided does not appear to be an authorized dealer. I'm truly sorry for any inconvenience this may cause, but we are unable to price match from this site." It is the maker's own site! How can it not be authorized? How can a CSR actually think it is okay to write that as a response?
Pocket knives are my hobby. I purchase a fair number and purchase from multiple online retailers. BladeHQ is consistently the most likely to not ship promptly, be delayed in responding to customer service inquiries, or just pull nonsense like this.
BladeHQ - I just ordered directly from the maker's site. No plans to order from you in the future. To many other retailers with the same products providing a better experience.
Hello Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent interaction with us.
We understand how important clear and accurate communication is, especially when it comes to inquiries like price matching. While we strive to offer competitive prices and great service, we clearly fell short of properly addressing your request and understanding the details you provided. For that, we’re truly sorry.
We also apologize if our response regarding the maker’s website as an 'unauthorized dealer' was confusing or seemed dismissive. This was an oversight on our part, and we will review this situation internally to ensure our team is better equipped to handle similar situations more effectively in the future.
Your experience matters to us, and we’re disappointed that we didn’t meet your expectations this time. While we regret losing your business, we appreciate your feedback as it helps us identify areas where we can improve. If you ever decide to give us another chance, we’d love the opportunity to provide the level of service you deserve.
Thank you again for your honest feedback, and we wish you the best in your knife-collecting journey.
~Lisa
Answered all of my questions very patient and enjoyed the experience completely. Very knowledgeable can buy something else.
Hey Michael!
Thanks so much for the kind words! We're thrilled to hear you had a great experience and that all your questions were answered with care. It's always our goal to make your visit informative, easy, and enjoyable—hope you find something else awesome to add to your collection soon! 🛒🗡️😊
~Lisa
There's nothing much to say really. I expected nothing but pure excellence from the Blade HQ service team.
Hey Janick!
Short, sweet, and straight to the point—just how we like it! We appreciate your trust in us and will keep bringing that top-notch service every time. Thanks for being an awesome part of the Blade HQ family!
~Lisa
I've been buying knives h from Blade HQ for years, probably more than 100. So far….
So, I bought one a couple weeks ago and it was looking like the postman might've lost my box. I reached out to Kim and she assured me that Blade HQ has a solution for my problem. Good thing though, the US Mail "found" my box and delivered it. Better late than never, I reckon. Thanks Kim!
Hey Billy!
Wow! Over 100 knives—now that’s true Blade HQ royalty! We can’t thank you enough for your incredible loyalty and trust over the years. Kim and the team were more than happy to assist, and we're relieved the post office delivered your prized knife safely in the end. Collectors like you are the heart of what we do. Here’s to the next 100!
~Lisa
You were awesome in assisting me place my order! I can't wait to get my knife! Have a great day Hannah!
Hey Larry!
Thanks for your kind words! We're thrilled Hannah could assist you with your order. Hope you love your new knife! Have a great day too! 😊🔪
~Lisa
Brooke H. (Customer Service Representative) - useless communication, not paying attention to details (asked for credentials already provided in my very first email), not interested in solving the issue. Still can't reach the website, missed black friday/cyber monday deals because of bhq's stupid system that banned me on checkout. Will spend my money somewhere else.
I had some questions regarding a return and how the credit would bd processed. Blade HQ Customer Srrvice was extremely helpful, friendly informative. I readily recommend the staff at Blade HQ. Thank you.
Thank you for your kind feedback! We’re so glad to hear that our customer service team was able to provide clear, friendly, and helpful support regarding your return. We strive to make every interaction a positive one, and it’s wonderful to know we met that mark for you. Your recommendation means a lot to us, and we look forward to assisting you again in the future! ~Tiffany
Always great service at Blade HQ, Jenn was very helpful and fast to resend my shipping label, and professional. Thanks again for another great experience, I love my new spiderco knife!
Hi Susan!
Thank you for your kind words! We're thrilled to hear that Jen was able to assist you quickly and professionally. It's great to know you're enjoying your new Spyderco knife! We appreciate your loyalty and look forward to serving you again soon.
~Lisa
I contacted BladeHQ shortly after placing my order to inquire about the possibility of exchanging a knife with one from a different order. Unfortunately, I did not receive a response until two days later, by which time my order had already been shipped. Regrettably, no resolutions, such as an exchange, were offered. While I have had excellent experiences with BladeHQ in the past, I found this particular situation to be quite disappointing.
Hello Ethan!
Thank you for sharing your feedback! We’re sorry to hear about your recent experience. While we strive to respond to all inquiries as quickly as possible, we regret that we couldn’t address your request before your order shipped. Your feedback is important and will help us improve our response times and ensure we provide better solutions in the future.
We're glad to know you’ve had excellent experiences with us in the past, and we’re committed to making sure your future interactions meet those high standards. Thank you for your continued support!
~Lisa
I was having issues with their system not recognizing our tax exempt status and needed to contact their customer service rep multiple times. Every time I emailed her she responded within an hour or less, was able to immediately refund overpayment, and went above and beyond by providing additional help/advice that I had not solicited. Good customer service like this is very hard to find nowdays, so I highly recommend using BladeHQ.
Hey Matt!
Wow—thank you so much for your glowing review! We’re beyond thrilled to hear about your experience with our customer service team. Knowing that we could respond quickly, resolve your issue, and even go the extra mile means the world to us.
At Blade HQ, we pride ourselves on making every interaction as seamless and positive as possible, so it’s incredibly rewarding to hear that we hit the mark for you. Your kind words and recommendation truly made our day!
If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out. We’re here for you and look forward to serving you again soon!
~Lisa
Mrs. Dallas and her team were very helpful! They kindly helped me with my order and the knife was shipped quickly!
Hello Gaye!
Thank you for sharing your experience! We're thrilled to hear that Mrs. Dallas and the team provided you with speedy and kind service. It’s always our goal to make your shopping experience smooth and enjoyable. We hope you love your new knife!
~Lisa
Had some problems on line but that was entirely my fault... senior moment but the courteous people at BladeHQ came to my rescue! Will be purchasing my knives here from now on... BladeHQ is the " best " of the rest! 👏😁🙏
Hey Chet!
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could assist you and turn things around during your “senior moment” (we’ve all been there!). Your kind words truly mean a lot to us, and we’re honored to be your go-to for all things knives.
We look forward to helping you with many more purchases in the future. If there’s anything you need, we’re just a call or email away!
Thanks again for choosing Blade HQ—you're the "best" of the rest, too! 👏😁🙏
~Lisa
Great company to do business with. Great selection and prices. Responsive customer service, thank you Jen N and Hannah Y. I have many knives and I'm sure there will be more. Blade HQ will be my first stop and I will be recommending them to my knife buying friends.
Hey Michael!
Now that’s what we love to hear! Huge thanks for your support and for spreading the word. Jen and Hannah are rockstars, and we’re lucky to have them on the team. Looking forward to helping you grow that collection—there’s always room for one more knife!
~Lisa
I ordered an online. It wasn't exactly what I wanted so with the help of Alyssa T I was able to return it very easily and purchased a replacement knife that I like better.
Hi Marc!
Thank you for sharing your experience! We’re so glad Alyssa was able to assist you with an easy return process and help you find the perfect replacement knife. It’s always our goal to make things as smooth as possible for our customers. We appreciate your support and look forward to serving you again!
~Lisa
Kim F. Was able to help me receive credit for points that I earned after purchasing a Koenig Arius a few months ago. I did not realize that I was not signed in and therefore did not receive the points. Kim was able to look up the purchase and credit my account. Another reason BladeHQ rocks!
Hey Matt!
Thank you for sharing your experience! We're so glad to hear that Kim was able to assist you in receiving credit for your Blade Club points from your Koenig Arius purchase. Her diligence in looking up your past order and ensuring you were properly credited showcases the exceptional customer care we strive to provide. Thank you for your continued support and kind words—your feedback means the world to us! 😊
~Lisa
I received e excellent customer service from Alyssa, she was attentive and punctual and took care of business pleasantly. It's the way customer service is supposed to work. Great job, guys!
Hello!
Thank you for your kind words! We're sorry to hear about the faulty frame lock, but we're thrilled that Alyssa was able to assist you quickly and pleasantly. Providing top-notch customer service is always our goal! We appreciate your support and look forward to serving you again.
~Lisa
Recieved an order and one of the items was found to be missing an "extra accessory". Hannah Y. Replied back swiftly. She was able to verify the missing item with no problems. She gave me several options to resolve the issue, all great options. Hannah was able to issue me a credit for the value of the missing item. The missing item is available independently and is only an extra accessory so was able to still get that coming (as well as some extra goodies😉). Highly satisfied with my experience with Hannah Y. And everyone else over at BladeHQ!
I've been purchasing my knives for years from BladeHQ, and they have always been helpful. Their responses to questions have always been done in a timely manner as well. Catch their live streams, I just won a free knife giveaway, so it's definitely possible to win!
Hey Chris!
Thank you for sharing your positive experience! We're thrilled to hear that BladeHQ has consistently met your expectations over the years. It’s great to know you’ve found our team helpful and responsive, and we’re especially excited that you won a free knife during one of our live streams—congratulations! We appreciate your loyalty and look forward to serving you again.
~Lisa
Ordered a package of 3 otf knives on 11/28/24, have not received them, Jen is as very polite, courteous and helpful. It seems the order has been lost in the mail, there are no packages in my local post office for me. Will have to re order Dec 10th
Hi Preston!
Thank you for taking the time to share your experience. We’re sorry to hear that your package seems to have been lost in transit—it’s always frustrating when things don’t go as planned.
We’re glad to hear that Jen was able to assist you with politeness and professionalism during this issue. She’s truly dedicated to helping our customers, and we’ll make sure to share your kind words with her!
If there’s anything else we can do to assist as you re-order or if you’d like us to look into this further, please don’t hesitate to reach out. We appreciate your patience and understanding, and we’ll do everything we can to make your next experience smooth and hassle-free.
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hey Rich!
You're the best! 🔥 We’re honored to be your go-to for all things sharp. Our team is always ready to help, and we truly appreciate your loyalty. Blade HQ = GOAT status because of customers like YOU! Keep collecting, keep slicing, and stay awesome! 💙🔪🐐
~Lisa