BannerBuzz

Everything went as well as any I have had. The product is perfect and as described, high quality, great color, durable, arrived ahead of schedule. Can't ask for more.

We just placed our second order for feather flags, by mistake I had made this new batch one sided. Customer service knew I probably made a mistake and when I called over the phone, not only did a real person pick up the phone, but they already knew what I would want fixed.

Ordered decals from them and they came damaged, they won't replace because even though they admit the items are damaged I am a few days passed their policy timeframe to help. For a company that boasts good customer reviews you would think they would want to make things right.

I received my custom table cover today and I am very happy with it. It fits my table perfectly! Now it will be protected from the weather. The cost was reasonable and my experience with customer service was also great

Our school relies on BannerBuzz for all our promotional and branding requirements. They offer a wide range of high-quality products that effectively meet our needs, from banners to custom signage. Throughout our experience, we have encountered no significant problems. On the rare occasion that a minor issue arose, their customer service team promptly addressed it and resolved the situation efficiently, demonstrating their commitment to customer satisfaction. Overall, we have found BannerBuzz to be a reliable partner in enhancing our school's visibility and brand image.

While the product was fine, my experience with customer service was awful. First of all, this is NOT an American company. The product was printed and shipped from India. Communications were almost impossible due to broken English. They sent me proofs from someone else's job, and for a week straight, we went back and forth on proofs they kept sending me — ones I never asked for in the first place — telling me that if I didn't approve them in time, it would affect my shipping date. The "new cost" for shipping would be in the range of $300-$500. There were at least 20 emails sent trying to sort through this mess, and the phone messages left were unintelligible due to the language barrier. The product WAS late, but thankfully, I planned ahead and was still able to use them, but I learned my lesson. The grief associated with using this company was not worth the savings. I do not recommend this company. Had I known it would be produced and supported by a foreign country, NO DEAL.

Loved that the designers sent me proofs to make sure that everything looked good before processing the order. The only thing I would suggest is that the designers read the design comments carefully before sending the proofs, it would have saved some time. Other than that, great service and quality 👍

I needed a banner within a couple of weeks, I submitted my logo and they were very quick to get back with my on design changes that needed to happen, and once I approved the design I had the banner within a week. The banner is great quality and I'm super happy with it, will definitely use them again for future needs!

We previously purchased a vinyl banner, which lasted several years. This time, we bought a banner, and unknowingly, it was fabric. It tore during the first assembly, sliding it onto the polls. BannerBuzz would not replace so we would not recommend and will not be purchasing from them again.

We purchased a banner for our yearly annual meetings to offer our members a place to take pictures and to help our registration desk be recognizable. We experienced excellent customer service with Banner Buzz and the print quality is amazing!

Product isn't bad - the service is terrible!
Paid extra for expedited shipping - arrived late - after the event I needed them for!
Customer service is terrible! Argued with me - told me that there was an 11% chance if would not get it on time - did not even offer to refund the expired shipping fee!
Had to escalate to higher levels, and then they obstructed all my refunds - I threatened to go to my credit card company for a full refund. I had to jump through hoops, answer two emails, and call 5 times!
Finally refunded the expedited shipping after much frustration! Why didn't they do that from the start?

I order a vinyl banner and couldn't be more pleased both with the quality, service and price. Just make sure you upload a high resolution image and the image pans out to the image size you are getting. Thank you Banner Buzz team for working with me.

They had to rework my low resolution artwork and it came out beautiful. The material is high quality and wrinkle resistant. Good prices and fast turnaround too.

Designing the banner was easy. Great tools. But uploading the artwork on BannerBuzz site did not work. Even while speaking with tech. Rep, we couldn't get artwork created on BB website to upload (no upload button). But they did provide an alternative way to get them the artwork. That's where problems started. Mis-communication between customer support and the designers delayed production by over a week, and that resulted in delivery times that would be too late for the event. Working with BB rep and FedEx, we managed to get the banners just in time. Quality is excellent, but the fact that they are made in India and have to pass through customs in Memphis created significant delay of multiple days.

I had an initial design issue. Contacting the customer service 800 number salved the problem in just a few minutes. Very satisfied.

The website was user-friendly and the ordering process straightforward. Hiring a designer to assist with the design was simple, and through the website was highly efficient. The table covers and banners were of good quality, and the time from design to ordering to was prompt and delivery arrived as promised.

It was a little touch and go with the proof process but the communication, and helpfulness made this a great experience. The banner turned out better than I ever imagined. Thank you!