website thubmnail of Amazon Prime
How would you rate Amazon Prime?
grey star
grey star
grey star
grey star
grey star
Washington
4 reviews
8 helpful votes
Follow Gary B.
Unfollow Gary B.
Send Message
Share Review
Report Review

Bad delivery people
April 23, 2025

This package can not be tossed it will damage the door sensors and this was a replacement because the first one was damage the same way, it showed the person doesn't care about doing there job Wright

Date of experience: April 23, 2025
California
1 review
0 helpful votes
Follow L R.
Unfollow L R.
Send Message
Share Review
Report Review

1) No Prime membership option WITHOUT Prime Video
2) $140 a year in which more than HALF of features you do not or have no interest in using
3) They should offer levels of subscription for people who want Fast Shipping ONLY

Date of experience: March 30, 2025
Texas
1 review
0 helpful votes
Follow Laura H.
Unfollow Laura H.
Send Message
Share Review
Report Review

Won't renew
March 18, 2025

I pay a pretty hefty price for Amazon Prime, then have to pay more for most anything I want to watch and STILL have constant ads. Not worth it and I won't be renewing.

Date of experience: March 17, 2025
Vermont
1 review
0 helpful votes
Follow Brenda S.
Unfollow Brenda S.
Send Message
Share Review
Report Review

I have been a Prime member for 13 years and the increase in membership cost is understandable, not being able to find great deals any longer is disappointing, but 2-day delivery makes up for it a little. So why the one-star review? The last of my Christmas presents where out for delivery on 12/24, the delivery window was between 1 and 3:15 pm, at 3:15 it changed to before 10pm, at 10pm it changed to, will be delivered on 12/31. Well Amazon, if you want to tell me to F OFF, I will. I removed all my cards and cancelled my subscription.

Date of experience: December 24, 2024
Canada
1 review
0 helpful votes
Follow Rijo S.
Unfollow Rijo S.
Send Message
Share Review
Report Review

No new movies
January 4, 2025

Subscribing of prime videos is total waste of money. There is no new movies all are old movies. I want to unsubscribe this prime

Date of experience: January 4, 2025
Ohio
6 reviews
0 helpful votes
Follow Brandin B.
Unfollow Brandin B.
Send Message
Share Review
Report Review

Ok
March 23, 2024

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Date of experience: March 21, 2024
Armenia
15 reviews
2 helpful votes
Follow Nat G.
Unfollow Nat G.
Send Message
Share Review
Report Review

Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Date of experience: March 29, 2024
Kansas
2 reviews
1 helpful vote
Follow L B.
Unfollow L B.
Send Message
Share Review
Report Review

Blackmail is their mode
January 30, 2024

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Date of experience: January 30, 2024
France
1 review
2 helpful votes
Follow Catherine A.
Unfollow Catherine A.
Send Message
Share Review
Report Review

We are milk cows...
February 28, 2024

Enough is enough. Being compelled to pay to prevent publicity viewing or harassing is too much.
Tired and sick of this capitalistic view of the world.
Frankly, Amazon Prime Video production is not good and the catalog is full of crappy stuff.
We took it just for the Warner Pass. Amazon is a rip off.

Date of experience: February 28, 2024
North Carolina
1 review
1 helpful vote
Follow Theresa H.
Unfollow Theresa H.
Send Message
Share Review
Report Review

I pay for monthly membership for two day prime delivery and for the past couple months my merchandise is not being delivered on time!. Above frustrated at this point. Considering canceling my membership.

Date of experience: February 6, 2024
Florida
2 reviews
9 helpful votes
Follow Lynn D.
Unfollow Lynn D.
Send Message
Share Review
Report Review

I have been an Amazon prime member for 10 years and now they have started running advertisements within their programs and movies on Amazon prime video. If you want to avoid watching advertisements on Amazon prime, you must now upgrade by paying $2.99 extra a month to get ad free programming.
Like paying $139. A year to be a prime member is not enough? It's a shame Amazon has started nickel and diming it's Amazon prime members. I am opposing this extra fee by no longer subscribing to paid channel subscriptions through Amazon prime. I will go straight to the channel (STARZ, BritBox, HBO/Max, etc.) and purchase my programming subscriptions.

Date of experience: February 2, 2024
Illinois
3 reviews
11 helpful votes
Follow Michael K.
Unfollow Michael K.
Send Message
Share Review
Report Review

Used to be a great thing. Now Amazon is seemingly continously raising rates, instituting fees and overall decreasing value.

Just another example of corporate greed run amok.

I'm dumping it after 5 years. F- These people.

Date of experience: December 29, 2023
Alabama
1 review
2 helpful votes
Follow Rocney D.
Unfollow Rocney D.
Send Message
Share Review
Report Review

Paid 145 for annual service. Very rarely used it. Found out it was billy me monthly as well. Then they shut the service down and are refunding less then purchase price because taxes are non refundable.the picture shows what I came home to most of the time after paying for a year subscription and being double billed monthly. Terrible service. Tech help wanted credit card info before they would help fix problem on their end. Do not waste your time.

Date of experience: December 26, 2022
Georgia
1 review
3 helpful votes
Follow Daniel Casey H.
Unfollow Daniel Casey H.
Send Message
Share Review
Report Review

Walmart is Winning and Prime is cancelled
January 8, 2023

I haven't been able to receive 2-3 day free Prime shipping for about 3 months. I've now waited 8 days for a new mac charger. Cancelled the order and will be cancelling my Prime membership, Walmart+ actually delivers when they say they will. Btw it is the day after delivery expected delayed date.

Date of experience: January 7, 2023
New York
1 review
2 helpful votes
Follow Laura R.
Unfollow Laura R.
Send Message
Share Review
Report Review

Going downhill fast
January 10, 2023

I've been an Amazon Prime member for a very long time. It used to be fantastic but they're getting too big and customer satisfaction is going down. You have to pay extra for many Prime video selections and Prime shipping is no longer quick and painless. Shipments are constantly delayed and if there's a problem with a payment, they don't let you know until days later which if you're expecting something by a certain date you're stuck.
The cost of membership keeps going up and the quality of service keeps going down.
I'm not going to renew my membership this year.

Date of experience: January 10, 2023
Australia
6 reviews
17 helpful votes
Follow Anon A.
Unfollow Anon A.
Send Message
Share Review
Report Review

Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

Date of experience: July 5, 2021
Canada
1 review
2 helpful votes
Follow Fiona B.
Unfollow Fiona B.
Send Message
Share Review
Report Review

I moved 2 years ago and Prime has delivered to an address a block away and different address each time. At least 20 times. They also send pictures of the front door, but not my door.
I am close, 2110 and they drop at 2120. Why can't their people get this right?

Date of experience: May 2, 2023
Canada
1 review
4 helpful votes
Follow Ava L.
Unfollow Ava L.
Send Message
Share Review
Report Review

Do not support amazon
August 28, 2023

Have you tired to contact customer support on Amazon and find you go in circles with links until you finally get to chat with agent?

I recently submitted a review for an item that was a scam. I bought a couch in canada from a seller who used an existing shipping track number to a product that was delivered in the USA.

My review was to worn other shoppers on Amazon so they did not fall for ads similar to this and Amazon blocked me from making reviews.

We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email *******@amazon.ca.

I GUESS Amazon promotes scammers to join there website and ripe off real people. Otherwise my review which was not wrong would have been posted.

Date of experience: August 28, 2023
Illinois
1 review
3 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Send Message
Share Review
Report Review

NO PRODUCT NO REFUND OR REPLACEMENT
January 6, 2023

Spoke with someone with a very strong accent that refused to help a prime member. The picture shows that the door was gray not my red door. Red and gray are far off. These drivers are under so much that they just drop anywhere. Members are taking the heat. I requested a gift for Amazon which was generous on my part since I had to purchase the item from a retail store. Contacted the same day and was told to check the neighborhood. Give me my money back

Date of experience: January 5, 2023
Australia
1 review
3 helpful votes
Follow Ruby L.
Unfollow Ruby L.
Send Message
Share Review
Report Review

I have had a membership for years, finances have changed though and I had to unsubscribe from prime video.

I went through the process on the website and was alerted that I would have access for the rest of the paid term.

This was months ago, I had only paid monthly, so I was surprised to see a prime video fee in my account just today.
Their help section on the website is just FAQ, no number emails or live chat provided.

They are just as bad as scammers wanting only your money.

Date of experience: July 3, 2023

Overview

Amazon Prime has a rating of 2.6 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon Prime most frequently mention customer service, credit card and business days. Amazon Prime ranks 3rd among Streaming Movies sites.

service
131
value
125
shipping
120
returns
103
quality
112
+47