1800GotJunk

Local franchise can not seem to follow a schedule. Understand an appointment window...but after 2 hours if you can't call, or show up, not good this was after they contacted us to offer a new time because they were in or area!

Had to call them, and they would put us on the schedule again, and we would be 1st appointment of the day. Well, 90 minutes into the 120 minute window, finally called to say they would be at the minimum another 90 minutes. Well took time off for work, and still have the junk--they should pay me for my time. Four Hours of lost wages!

Poor customer service. Would not use the wester mass area, this franchise is not cool.

Both Nate and Brett called today to keep me frequently informed of when they would be arriving. Once here I showed them the 4 furniture pieces that I needed removed. An estimated quote was given, they got everything out in 20 minutes and he actual quote was less. Both friendly, professional and accommodating. I was happy to give them a tip and I highly recommend their services. Now our basement is much clearer - thank you soon much!

I first used the Junk Guys when they were new in town. Yes it has been a few years. At that time my crew was fair, friendly, helpful. After today I realize, like most businesses which experience a few years of success, are nothing more than a racket. Super inflated price for minimal work (20 mins?), sullen, superior workers, and to top it off, the dreaded tip screen. Why do I have to tip you for doing your job? Yes, I did agree, I did pay. I think I was in shock, disconnected as to how such a lovely service, once upon a time, turned into another grabbing con. PI am in Tucson, AZ. Do yourself a favor. Find a guy with a trailer or do it yourself.

They should have an option of a negative 5 star review if so, this company would be in front. I recently scheduled an appointment and opted to gain insight on pricing. She informed me that they charge by how much of the truck is filled. The manager and his aid arrive and proceeded to tell me that a couch, loveseat, a bed with frame and box springs, 2 dressers, one coffee table and 2 end tables would fill the complete truck and the price would be over $7,000 and if they have to return it'll be an additional $3,500. I respectfully declined their services stating that in Baltimore the fee for bulk disposal is between $100 to $200 fee. The manager's aid kept asking me to quote him a price that I'm comfortable with, and I chose not to do so. If anyone asks this of me, that lets me know the prices are bogus. This business is a total scam. You're better off working with people within your city or state because these people are vultures.

NO SHOW FOR 1 800 GOT JUNK. I set up an appointment time with 1 800 Got Junk. They phoned & text me at the beginning of my appointment to say they are coming. The driver called a little while later saying they would be here in the next hour. Waited & waited & they never showed up. They wasted my time. I still got my junk: (

Sam and TJ were great, hardworking, very friendly and cooperative people. Worked very hard and I thought well organized,quick and efficient. How fortunate I was to acquire these two fine individuals to do the work. Extremely satisfied and would recommend anyone to this company. Even the lady who answered the phone and set up the work schedule was prompt and courteous and I got to talk to a real person, not a machine!

I called this company last week for an estimate. They showed up the next day as scheduled. Casey in Atlanta called me and gave me an estimate for a relatively small shed for 700.00. I did not accept this price and was immediately quoted 200.00. Wow an instant 500 dollar difference. This made me feel as if they are not professional and more scam like. I agreed to the 200 dollars for the following morning, Friday. I called Casey more than five times once it was obvious they were not coming as scheduled. He never answered or returned my call and the service was never done. I called customer service to speak with a manager on Friday. As of today Monday morning no one has reached out to me… I do not know about other areas… the team in Gwinnett, Georgia (snellville) will offer you an outrageous estimate and follow up with one in which they never intend on honoring…. Casey is the guy who says on his answering machine he is part franchise owner… 770-990-611%

I just want to make sure I let the company know of the 2 guys Comrade M. And Kevin M. Sent for my removal. They were professional, respectful and efficient in removing my things. They explained the cost up front and took care when extracting from my property. I will definitely recommend as well as use your services again. I had some bulky stuff and the price was reasonable.
Thanks a grateful customer

While the price point took me by surprise, I found 1800GotJunk to be competitive in their pricing structure to other similar businesses. What I appreciated about my experience with them, was the timeliness, courtesy, professionalism, and speed of the employees that came to represent the company. They were simply nice young men! I would recommend this company. I gave them 4 stars simply because of the pricing. I feel that it could be a bit out of reach for many casual consumers.

I'm incredibly impressed with my experience with 1-800 Got Junk. They were so kind about rescheduling last minute due to a family issue popping up then arrived 20 minutes EARLIER than the earliest time window they'd given (and called to give me a heads up that they'd be early, asking if that was okay). Christian and De'Andre were polite, friendly, and efficient. Everything was packed up in less than 30 minutes and they even managed to fit it into the smallest space they'd quoted. I highly, highly recommend this company and will absolutely be using them in the future!

Danny and Tucker worked with my schedule, arrived promptly, extremely courteous, and removed the two large pieces of furniture in less than 15 minutes. Definitely recommend this team. Price very reasonable.

Item was removed successfully. However, when I asked the young men to bring down a chair from my bedroom they agreed(I gave them each an extra $20). Unfortunately most of my family jewelry has been missing since that visit and no one else has been here. I did not follow them upstairs due to a recent hip replacement. I trusted them, my error... my grand children will never have these keepsakes. Maybe the founder of this company should be more fastidious in hiring.

We were highly delighted with our team of guys. Horace and Daniel. Hard, awesome, fast workers. We had a tenant in our house that left a humongous amount of junk and trash. But this team of guys cleared it all out. Inside and out less than 3 hours. Im talking a lot of furniture, mattresses, tv, printers, 2 washers and dryer, clothes, pool table, yard furniture, numerous un no amounts of household trash. 5 refrigerators, 3 vacuum cleaners. The list goes on. We appreciate all their HELP! They are awesome, if ever the need should come up. We would not use anyone else!
Bill and Sheena