website thubmnail of 1800GotJunk
How would you rate 1800GotJunk?
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California
1 review
1 helpful vote
Follow Not W.
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Okay service.
May 25, 2022

The estimate over the phone versus the quote onsite were somewhat off. Had to negotiate the rate to talk him down for him to give me a better price. Not what was the estimate, but close enough.
I also helped carry out the furniture as it was very heavy. It took three of us to get it out of the house. Make sure you have a promo code. It helps. Not a huge fan. Can't say that I'd use them again or refer them to others, unless you're in a bind and have no choice.

Date of experience: May 24, 2022
Delaware
1 review
7 helpful votes
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I was charged $200 to remove a full sized mattress with hardware that i broke down myself. The job literally took 10 minutes with no obstructions. Didnt have a choice to pay it since they quote after they get there & I needed it removed that day. Next time just go for a local guy or service.

Date of experience: October 5, 2021
Ohio
1 review
13 helpful votes
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Rip off
July 9, 2020

Was quoted a price on the phone of $150-$200 dollars for junk removal. Company gets here and wants to charge almost $500 dollars. The crew was very rude. I would not recommend anyone use this company.

Date of experience: July 9, 2020
Florida
1 review
4 helpful votes
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Would NOT recommend.
September 29, 2021

I have used them in the past, but a total disappointment this time. I scheduled three separate times and each time I would call to check on the appointment window and they would say I don't see it. Even with confirmation codes. It is to clear my parents' place, who passed during the pandemic and it's difficult to sit in their empty place waiting for the last part of their lives to be removed.

Date of experience: September 29, 2021
Virginia
1 review
10 helpful votes
Follow RONALD H.
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They came to haul off 42-inch flat screen that I placed on porch. Service was great, but they had quoted me $179 and agreed to take off $10 for a promo code I found on the internet. After they arrived they told me there was a surcharge due to the tv being over 32 inches which brought the total to $194 rather than the $169 I was told. They should have told me about the surcharge when giving me the quote. I used them to haul several furniture items a few years ago and that went well.

Date of experience: August 10, 2020
California
1 review
3 helpful votes
Follow Araksi W.
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The company has a strong business but is unethical, they violate labor laws and don't provide lunch breaks nor do they care their employees are over worked and on drugs. Please stop ruining peoples life's. My fiancé was sober and healthy and our family was beautiful before -800 got junk ruined our life's. Give us our family back. I care more about my daughter. If you do not believe me the other employee who also had a 1 year older kid died while working for 800 got junk. I think this company should be investigated.

Date of experience: December 19, 2021
Connecticut
1 review
0 helpful votes
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Ray and Louis from the Manchester Ct office arrived for a night pickup. I am in the process of clearing out a parents apartment. They came in and got the job done quickly and efficiently! I was a little surprised by the cost however. This is no reflection on the guys! They helped me rectify a stressful situation!

Date of experience: September 8, 2021
Canada
1 review
5 helpful votes
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OVER CHARGED
January 5, 2021

The amount removed was only the equivalent of 2 pickup trucks. They had an easy job to remove this stuff from a nursing home, all on one floor. Were changing their arrival time 3 times. Were originally coming between 3 and 5. Phoned said it was cancelled but rebooked. Then phoned said would come around 11. Called 10 minutes later and said would be there at noon. Half hour later phoned and said would come at 1 pm. They arrived with half a load on the trunk from another pickup, yet they charged us for 2/3 of a load. This process was poorly set up. DO NOT USE THIS OUTFIT.
They list their hours by saying

Date of experience: January 5, 2021
Washington
1 review
1 helpful vote
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Friendly Service
August 28, 2020

Called for same day service not knowing how the experience would be, but always interested. When I thought I wasn't going to use them due to the estimate, Juan was very friendly and made it work for me. They are pretty pricey, but it was nice that we didn't have to do the heavy lifting or deal with the stress of multiple trips to the dump. Will probably use them again when we do our next "spring cleaning". Thank you for your service!

Date of experience: August 26, 2020
Tennessee
1 review
1 helpful vote
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1800 got junk
October 10, 2023

We had about a 4th of a truck worth to be hauled off.400.00 dollars was about double of what it should have cost.Buyer be ware! Never again for me.

Date of experience: October 9, 2023
New York
180 reviews
906 helpful votes
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Full heart for this site though their service is not cheap... but it does seem fair. They offer excellent customer service and you can schedule a pick up online. They charge purely based upon volume so my recommendation is to break down whatever you have into the smallest size before they come.

Date of experience: October 29, 2010
Georgia
1 review
2 helpful votes
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We were highly delighted with our team of guys. Horace and Daniel. Hard, awesome, fast workers. We had a tenant in our house that left a humongous amount of junk and trash. But this team of guys cleared it all out. Inside and out less than 3 hours. Im talking a lot of furniture, mattresses, tv, printers, 2 washers and dryer, clothes, pool table, yard furniture, numerous un no amounts of household trash. 5 refrigerators, 3 vacuum cleaners. The list goes on. We appreciate all their HELP! They are awesome, if ever the need should come up. We would not use anyone else!
Bill and Sheena

Date of experience: September 27, 2021
North Carolina
1 review
1 helpful vote
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This is the worst w
December 2, 2021

This is the worst company we've ever used. They quoted us $150 and charged us $509. They take advantage of people and abuse customers with very high prices for a service that should be much less. Buyers be ware.

Date of experience: December 2, 2021
Texas
1 review
0 helpful votes
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Furniture removal
August 2, 2021

Had one great experience removing old couches from my parents home. Rj and Juan were very professional and took extra precaution when it came to removing their junk. Thank you all I'm definitely recommending this to family and friends!

Date of experience: July 31, 2021
Iowa
1 review
1 helpful vote
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Keegan and Cooper were polite, professional and went above and beyond to assist us in the midst of our move! It was a large job which they handled in a timely manner while providing Superior Customer Service! Cathy Berry

Date of experience: September 1, 2020
Illinois
1 review
17 helpful votes
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WAY too expensive
August 8, 2020

My family and I moved from a townhouse to another one. We had some junk left over at our old place, so we called these guys. 1) After giving us a timeframe of 11:30 - 1:30, they showed up at 2:45, wasting my wife's day. Plus, they never called to update her on when they would be there and when my wife called, they couldn't confirm anything because they couldn't get a hold of the truck. 2) Everything we had was either in a box or a garbage bag in the garage. They charged us $341.10 to take out no more than a dozen small boxes and a dozen garbage bags (look at the picture) - took them all of 30 minutes! Ridiculously expensive - the definition of a rip-off!

Date of experience: August 7, 2020
Illinois
1 review
9 helpful votes
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Similar to some of the comments about their shady pricing practices (makes used car salesman look like saints) I had 1 item (old piano) for them to take me they quoted me $379.00. I said no thank you. Then they called to see about a lower price ($300) I said sorry for wasting your time guys. Have a pricing estimate before you come out and scam me.

Date of experience: October 21, 2021
Utah
1 review
1 helpful vote
Follow Peter A.
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We got a whole lot of stuff taken away and the driver from 1 800 Got Junk was very friendly and had no trouble moving out everything quickly, even an old air conditioning unit.
We were fortunate that his truck came to our neighborhood and the driver, Gabriel, was trying to fill his truck so we were offered service for a minimal charge.
He was able to take everything we wanted to get rid of. There are very few restrictions such as gasoline and paint.

Date of experience: April 16, 2021
Massachusetts
1 review
0 helpful votes
Follow KATHLEEN M.
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Excellent teamwork!
September 28, 2022

Brian and Chris arrived on time and were professional, handled the task at hand quickly and made my life a whole lot easier! Thanks guys... you're the best! Highly recommend this company as fast, fair and fabulous!

Date of experience: September 26, 2022
North Carolina
2 reviews
13 helpful votes
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M. K.
October 30, 2020

Called to have tvs and electronics hauled away. Quick service. However in giving quote they failed to say there was an additional $10 surcharge for each of the 3 tvs. They should be more trustworthy, honest and up front in quotes.

Date of experience: October 29, 2020

Overview

1800GotJunk has a rating of 1.9 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1800GotJunk most frequently mention customer service, next day and full truck. 1800GotJunk ranks 19th among Waste Disposal sites.

service
85
value
77
shipping
24
returns
21
quality
61