1800GotJunk

Excellent company! Nice and professional. Very helpful as well. Providing a vacuum cleaner as well! Thanks Joel and Cam S.!

Jordan and Jeff are awesome. Friendly, reliable, and quick service. Definitely recommend this service to friends.

Fantastic service and very friendly people and I will use them again. I can use them next time as well

Great service! And fast work... very professional! Completely satisfied with the work.
J Drozd & C Rocush

They are expensive for what they do. I'm sure they make good money for what they haul away. They resell what they haul away.

They came in and took out all my junk 30mins later all gone no real hassle they were nice and it was way better than doing it myself

MY NAME IS MARCIA AND ON 13 JULY 21, I CALLED 1800GOTJUNK TO GET A QUOTE TO PICKUP A TV AND STAND. THEY GAVE ME A QUOTE OF $130+ AND I MADE THE APPT FOR 14 JULY 21. I TOLD THE REP, I LIVE IN A 3 STORY TOWNHOUSE AND HE SAID IT'S FINE. THE THREE MAN CREW SHOWED UP AND I TOOK THE ONE INCHARGE UPSTAIRS AND SHOWED HIM THE TV & STAND (THE TV IS VERY OLD HEAVY). HE LOOKED AT IT AND SAID IT WILL COST $600 TO TAKE IT. I TOLD HIM THAT'S NOT WHAT THEY QUOTED ME. HE ASKED ME HOW MUCH THEY QUOTED ME AND I TOLD HIM $135. HE SAID HE WILL DO IT FOR $500, I SAID I CAN'T AFFORD IT. HE ASKED ME HOW MUCH I CAN AFFORD, I SAID $200. HE SAID HE HAVE TO CALL HIS BOSS, HE LEFT FOR ABOUT TEN MINUTES. WHEN HE CAME BACK HE SAID HIS BOSS SAID $500, I SAID NO. HE TOLD ME IF I CAN GET SOMEONE TO TAKE IT DOWN STAIRS AND PUT IT ON THE CURVE, THEY WILL COME BACK AND PICK IT UP FOR $200. I TOLD HIM, IF I GET SOMEONE TO TAKE IT TO THE CURVE I WILL GIVE THEM THE $200 TO DISPOSE IT. THEY ARE A BIG A** RIP OFF. AFTER THEY LEFT, I CALLED MY HANDYMAN AND HE CAME BY AFTER THEY LEFT. HE AND HIS FRIEND TOOK IT TO GOODWILL AND I GAVE HIM $50 AND $50 FOR HIS FRIEND. MONEY WELL SPEND. YOU SHOULD PUT IN THEIR ADVERTISMENT, 1800GOTJUNK, WE'LL RIP YOU OFF. NEW NAME 1800RIPOFFS. I WILL MAKE SURE THAT NONE OF MY FRIENDS AND FAMILY MEMBERS USE YOUR SERVICE. CALL YOUR LOCAL HANDYMAN OR THE BUM WALKING AROUND WITH A SIGN ASKING FOR MONEY.

Josh A and Jonelle were kind and helpful with some junk in my Sugar Land, TX backyard. The price was fair and the service was friendly.

600$ for half a garage of cardboard boxes and two medium items. ABSOLUTELY NOT. Rip off of a company

They showed up 3 hours late. The first two guys were decent and they took everything I asked them to. They loaded things quickly and things were going well until Stephen showed up. I think they sent him in to do the "dirty work". He's a scam artist but not a particularly good one.

They loaded the truck by standing stuff up on the side and then put other stuff flat. I've read on other reviews that they try to fluff up the stuff. Side stacking makes it hard to estimate how full the truck is. The initial estimate was 1/2 to 2/3s full. It was just about 1/2, but Stephen insisted that I had to pay for 2/3 because that was the original estimate. In the end he said he would only charge me for 5/8s (split the difference). I wasn't pleased but the guys had worked hard so I gave in.

The cost was $447. However Stephen wrote $477 on the slip. I assumed he made an honest mistake but when I pointed out the difference he immediately took offense. He got loud and insisted he wasn't trying to cheat me. It was over the top and I hadn't accused him of trying to cheat me. I figured he just wrote it down incorrectly but he seemed to have a guilty conscience.

I was paying by credit card, so he handed me his phone to sign. As I did so I noticed the amount on the screen had now jumped to around $580. Again I questioned the amount, he snatched the phone from me, punched a couple keys and handed it back. What I find odd is that I think he had added in a tip (a hefty one considering I'd already agreed to pay for a bigger load and they were 3 hours late). But instead of saying, oh that's for a tip or something to that effect and giving me a chance to tip them, he just snatched the phone from me.

When he left, my son who was outside heard him say to the other two workers that "I didn't fall/go for it". One of the other guys said, "but I thought we were supposed to get the 580".

I won't use 1-800-Got-Junk service again as I feel like they tried to cheat me, but they did take everything and it only took 20 minutes to load. If you do venture to use them, be prepared for them not showing in the time window and check everything before you sign.

I would like to say that I was very livid with the way my appointment was constructed on Mon-18 OCT 2021.

At first, the scheduling department did not get my time correct for their arrival. I tried to confirm the date three times prior to their arrival to ensure that Got-JUNK would show up to remove the items at a storage location in Newark, DE. On the day of my request for my items removal, approximately 6 hours prior to the time that the removal was scheduled, I confirm - there was no show. I called the 1800 # and was told that someone would show up, which now it was 1 hour after the designated time. The first person called and left a message that he was redirected to go to another location, which this left me perplexed and incensed. A person called, John, stated that he was coming with someone in 30-60 mins. I received another phone called, and this person stated that he would be at the storage location in 30 mins. John never ever showed up. However, Cordell and Jemiel showed in 30 mins.

I do "WANT" to let upper-management know that these two workers did an outstanding job. With the items I had, and the time it took to complete the task, it was very very extremely phenomenal, astounding, and spectacular. They made very rational recommendations and put in abundant amount of effort to complete the task. I would like to acknowledge their work today-18 OCT 2021 in every way. I would like to make every exertion to make this known to their manager and the company's CEO.

Please, award them with any bonuses and/or raises that they truly desire because the task that they accomplished today was WELL ON POINT!

Please let me know who I need to contact to escalate this assertion and pronouncement for Jemiel and Cordell's work. Without their effort and perseverance, I would not have had an satisfying experience with Got-JUNK.

A MARINE that is proud of Jemiel and Cordell 's work. WELL DONE!

Lavoris Jackson
*******@comcast.net

COME IN AND THEN STEAL WHATEVER THEY WANT. I was not consulted, my kids set this up since I was hospital

I had a very bad experience with 1-800-Got-Junk. The movers themselves were good and professional, but the management is very poor. First, I scheduled my junk removal 3 days in advance and got the standard confirmation, which indicated that the time was reserved and I would get a call 30 minutes prior to the scheduled time. The manager for the Chicago region, who I believe was most of the problem, called me a day prior and asked me to confirm for the following day. I called back later and left him a voicemail indicating I was still on. His number did not have any voicemail message recorded indicating he was with the company.

The day of arrives and I wait and wait. Thirty minutes AFTER the scheduled time I called the main customer service line and asked what was going on. She called the Chicago area manager, who told her he would not be able to honor my appointment. I complained as I had scheduled my whole weekend around this appointment, so she "escalated" the call and put me on hold. Ten minutes later she told me I would be receiving a call from the manager who would tell me when the movers would arrive. He said they would be there near the end of the two hour appointment window.

It will come as no surprise that they did not show up and I had to call again. The customer service rep said I would be getting another call from the manager to explain why they were so late. At this point they were three hours late. I never heard from this manager again, but got a call from the movers telling me when they would be there.

They arrived, three and a half hours late. But that is not all, they arrived with a truck that was about 1/3 full. I gave a very detailed rundown of what I had in my appointment and it should have been clear that I had very near a whole truck of water damaged items. So they had to fill the truck, go dump it across town (which took 1.5 hours), then come back for 5 larger items. By the time they were done it was seven hours after my scheduled time. Had they arrived on time with an empty truck it would have taken about 30 minutes. No discount offered for my inconvenience and the total cost was $720.

Then after all was said and done, customer service contacted me via email and said that I would be receiving a call from the Chicago area manager to discuss the situation and all the failures, but I did not receive that call and informed this customer experience team three times that I have not received a call.

Overall, just a very disorganized and careless group of people. The movers themselves were great, but everyone else involved just doesn't care about the customer. I went with them because I thought they would be more reliable than cheaper options available in Chicago, but I was wrong.