Republic Services

Do not use this company! They will lock you into a three year contract. Then in the fine print it basically says they can raise the price at any time. Less than a year after signing they jacked my rate up 30% higher! I got quotes from other companies that were lower than my original rate. Republic said they would match it only if I signed a new 3 year contract. So I did, then less than a year later they raise my rate 30% again! I said I want it lower they said they could lower it a little bit but only if I re-sign another 3 year contract. I'm not sure how this isn't criminal! My advise is stay away from this company! Don't ever sign anything with them. I will be talking to a lawyer to see how they can get away with a scam like this.

Republic Services made me wait for 85 minutes to setup my account with them for my New house I called them some agents rude 😕I talked to a supervisor about this one Julie good service I started with them April 28th instead May 1st

Only leaving one star b/c I had to- otherwise they would get none. Horrible customer service- they bought out our local company, a company that we had trash service w/ for years. Never had a contract or agreement. Republic raises rates every 10-12 months. When trying to cancel services- was told they "need" 60 days. When trying to schedule tote pickup- they are trying to charge a pick up fee ($110/dumpster and $30/can) that we never agreed to or signed a contract for. I was told by one of their supervisors I needed a lawyer to call their legal team as they "would be turning me over to collections". This seems like extortion? To just randomly charge a fee that was never agreed to. Absolutely insane customer service- I have spent hours on the phone with the call center- who transfers me to "case managers" who transfer me to their supervisor. Sometimes the message to have a high up "mistakenly" does not get relayed so when I'm told it will be 24-48 hours for a call back, I have to call back 4-5 business days later to speak to someone. Absolutely horrible.

I was paying yearly but EVERY year my billing cycle rate increased. My service did not improve and I did not have more trash. My initial bill was $140 yearly but I ended up paying almost 400 a year ridiculous price. They added more extra charges I didn't change anything. Dece6 I called to cancel my service they offered better price. I was charged over $50 To pick up their trash can. I called the office to say what a cheat to charge more to pick up the can than a one time fee for trash pick up.
What an awful corporation. Do Not pay these prices.

Show less

We constantlyhave to clean up and pick up trash after the service pick up. We make sure our trash is in bags and in the receptacle. Well, the last 3 pick ups we have had to clean up a mess of trash strewn all over our yard, street and driveway.

They missed scheduled trash pick up. They blame the weather. Never adjust the bill accordingly. Never notifies us. They said they were coming Monday, today and to salt the driveway. We did. Even though it's 53 degrees out. They never showed up again. Now, they are saying they are coming tomorrow. And tomorrow may never come. The account manager could care less. Very unresponsive company. Not clear how their CEO earns more than 11 million a year. This is ludicrous.

They keep telling me I owe over $100. They have NEVER picked up my trash. They took over for GFL, I have tried for over 2 years to get resolved.

I contracted this company for residential garbage pickup in November of 2023. My garbage has been picked up once. They have so many excuses but are never able to pickup my garbage. I cancelled the service today, 2/21/2024 and guess what, my trash was not picked up again. I'm so disappointed being new to the state and dealing with a business like this. They need to be held accountable and learn how to treat their customers!

My company signed a 3-year contract with Republic in 2017. We noticed over time the bill increased more and more and eventually with all the added fees; the bill ended up being three times more than originally. So, in Jan 2024, we decided to switch companies. I called to cancel service and they told me they would pass the message on to the sales rep. The sales rep called the next day to try to "help" me lower the bill. After she quoted a price that was still much higher than the competitor, I stated that I wanted to cancel the service. She then proceeded to get an attitude and threaten us with an "early termination fee." I asked how a fee could exist if we fulfilled our 3-year contract and she stated that the contracts continue and renews every year until you cancel it. I have never heard of such a shady practice from any business. So, it is an endless contract you are stuck in essentially,

Horrible customer service. I made plenty of calls where they don't show up.because of snow or movie or lack of drivers. When I called to cancel it took three days and three phone calls.This company is third rate,

If I could get another company to pick up trash I would. They quit picking up recycling then increased their price. I put my collection on a travel hold they keep forgetting what was done and then they charge me five dollars when I call to remind them I am on vacation hold.

Have had RS for over 30 yrs. In the beginning you could put out trash in bags, bundles, and boxes. Would take it all, house trash, grass, leaves, branches. Then came the rolling trash barrel. Now allowed only four kitchen bags of trash and the price is $100 a month. Plus we now have added a fuel surcharge, even though fuels prices. No yard waste unless it fits in the barrel. It's a rip off. Trashcan is a wonderful guy, but the company, owned by none other than Bill Gates, is a money grubbing bunch of shisters.

Republic trash service is inferior in customer service. They refused to pick up my trash after we missed trash day. The woman on the phone would not schedule a pick and only offered where the local landfill is.

The truck driver did not pick up the garbage and I called early yesterday and they agreed to stop by during the afternoon and no one came. I called early today and they informed me that they canceled the order for my call yesterday because the driver reported that the garbage was not outside. I ask to speak to a supervisor because I have evidence from the cameras in my house where the garbage containers were outside the night before and they were scheduled to come today and no one came either.

I have experienced consistent service issues with he services provided by this company. They miss pickups routinely and when notified they promise / commit to a new pickup day which is typically not met. While their communications indicate that missed pickups will be resolved within 48 hours, this is definitely not the case. If you need reliable service, l recommend you stay away from Republic, Here is a picture of my trash bin - six days late and still counting.

10/10 customer service, 1/10 actual service. Over the 3 months we have had Republic, I've called at least 5 times. Missed pickups, astronomical bills that don't make sense. I was quoted "$40 every quarter" and I'm no mathematician but 12 div. 4 is every three months, right? I've received two bills, both at almost $100! They also charge a $38 container delivery fee that no one mentioned. They were NOT transparent with pricing.

Fortunately, all the customer service representatives have been very nice and helpful. I have cancelled my service to find something much more reasonable.

Poorest customer service from phone to driver. Trash sat out for a week Tuesday July 7-11; 2-3 calls per day inquiring when it would be picked up. Each time I called I was told they would return the following day.
Driver came a week later July 11; picked up canister but not the bag sitting in front. We had no place to put current trash. He pulled off. I followed and asked for an explanation.
Robert #2380 said he didn't get notice to come back last week; they don't get trash not in dumpster. "I don't know what to tell you".
I have never had this from any trash co. HORRIBLE!

No pickup for garden waste for several weeks. Contacted via phone call and online don't work. Nightmare for standing with this company two months that I paid already. Neighbours are asking about the this service.

Service is not good. We only used on vacation home. They can never keep straight dates that are supposed to run. Simple I asked for service April through October. I Just got charged AGAIN this year after being asked to stay with them another year. Stating that it was clearly in their system correctly now. Never Again!