Republic Services

Have had this company for service for over twenty five years, even back when it was locally known as Hatcher's. Having issues with them picking up everyone else's garbage but ours. We always pay our bill, so that is not an issue. Called CS agent Tuesday to report a missed pickup. Was told they would pickup this morning, on Wednesday. Pickup did not happen. Called to complain. Was told the issue was closed out by the driver. Also told our cans were NOT there to be picked up. I informed them that I have a security camera with date and time stamps. I was told it would be escalated to a supervisor. Also, I will need to provide the footage for proof. All this just to get someone to do their job! Meanwhile, flies and possibly maggots to come.

I can't believe this! Will update with our outcome.

Half our township hasn't had their trash picked up. Some for weeks. There are strikes affecting 50 cities because even the employees hate this company. And Republic is the second largest trash company in the country. What happened to free market giving better products and services? This is why regulations happen. Because corporations like Republic services don't do what they've taken tax payers dollars to do. Republic sucks. Jon Vander Ark should be dumping cans instead of screwing customers. Hope you choke on your $4 million salary.

Republic Services mails a calendar with their observed holidays to all of their customers each year. The same calendar can be accessed online at their website.

The only problem is that Republic services does not stick to their own schedule. They make un-announced changes to the holiday schedule, fail to mail out updated calendars and neglect to update the pdf calendar on their website.

The trash collectors are polite and professional. Customer service on the phone is great (when you eventually get through). But, missing your trash pickup because you adhered to the schedule THEY created (yet ignored) is frustrating. I'm dragging a bag of baby-diapers that sat out in the heat waiting for trash pickup, back into my garage until it can be picked up.

We moved to the mountains of Tennessee a few years back. When looking at the property we knew that rolling a can up and down wasn't feasible, so I called Republic. Before settling on proceeding or needed service, they sent a truck out to see if they could service our property, as our driveway is a 19• angle.
We came up with a solution of them changing out our dumpster monthly vs trying to empty it.
Our driver Andy is the nicest man and we've had no issues. I recommend them

Petra B and others at Republic Services have always been helpful and I truly appreciate what they do to help... even when things going wrong were my fault (like forgetting to put trash out on time) they were still there to come back and empty for me. I appreciate their customer service!

We are only allowed 1 trash can we always got 2 elsewhere one holiday week they never picked up trash went 2 weeks before pickup that was outrageous complaining to homeowners services now you raised thes poor services up $14.00 from before it's not right

I have never in my life felt a need to write a bad review on trash pickup until now. Republic is the most unethical, untrustworthy, unreliable, and undeniably the worst trash company. The board of health and county are even involved now with the amount of trash that has piled up on our streets of Oak Park in Overland Park over the last three weeks. Today is 9/18, and they have not picked up trash on several streets, including mine, since August 29, almost three weeks. This includes a holiday weekend where trash is always more. Oak Park HOA is just as bad, as they are completely ineffective at managing the basics of trash pickup of their residents.

My bill was 175$ and i never pay less than 300$, this month charge me 650$ said overload and i never had overload.
Called them to send me proof for that and no respond.
I'm about to cancel the service
Be carful for those people never deal with them

My bill was increased without notice, looks like my bill was doubled, some weeks I didn't even have trash to be picked up charged anyway, never received any bills since I started with them. Looking for a new provider

I cancelled my service with republic in February of 2022. Every year they would try to double my rate so got tired of negotiating. They charged me for the whole month as cannot cancel mid month. I have now received an invoice of almost $100 for them picking up my two containers which includes an environmental fee of $32. I called customer service and they said this is a legitimate charge. Told them it was never in my contract and they can sue me for it. I will never use them again for anything. I would recommend that no one else uses them. Hopefully this is helpful. I am going to report them to the better business bureau.

Their prices are just ridiculous. They have been charging me $275 per quarter. I finally found an alternative (D&L Trash Removal) and they only charge $57 per quarter. This isn't an isolated incident. I used to have a bike shop and switched when I found out that Ray's Trash only charged half what they did. They are always increasing their prices and have a hefty Fuel / Environmental Recovery Fee. On my last bill it was $63 which is more than D&L's complete bill. On top of that they are going to charge me $30 just to pick up the can.

I see they have a rating of 1.03 stars. I can't imagine how they got the additional 0.03 starts.

I scheduled a bulk pickup of items by Republic. Two items. For some reason, the person who scheduled it for me thought I said that one of them was a chair (it's a squat rack). Enter the saga of the first pickup not happening, and being told by several representatives that it would be picked up by end of day.

I'm now waiting on day 3 after being told it would be picked up today to see if that happens. This company is run poorly and it's clear that the left hand doesn't know what the right hand is doing. Avoid at all costs and encourage your locality to contract with another firm to handle trash services.

From billing to bulk pickup to scheduling everything related to Republic services has broken down the company no longer provides customer service effectively or efficiently. It would seem that corporate no longer cares about regional or local sectors they are unable to accomplish their goals.

Worst customer service I've ever experienced. Ordered a dumpster didn't arrive, no call, no text. Tried again with them on the phone through the whole process for 2 days later. Once again didn't arrive no attempt on their part to contact me and let me know. Ended up paying for guys standing around with no dumpster. Their rating should be in negative numbers (way below zero)

As a result of my invoices steadily jumping $$ without any warning, I called to cancel this service 2 months ago. Eight weeks and five phone calls later (several on hold for nearly 30 minutes), my service still hasn't been cancelled and I keep getting bills and now I have several late fees added on. I'm getting sick of this. Horrible customer service.

I'm literally disgusted with this company we had them from almost 2 years and it's always a bill here and a bill there in a five dollar here and a $10 they're in a $35 here literally pause our service for the summer because we would not be here and that was fine and dandy the bill was all pill paid up. They sent us another bill for $6.59 then today I got another bill for another $35. We haven't used them and two months stop trying to get money from people just because you're not doing well. Your company is poorly run and your representative Cindy has a very piss, poor attitude.

This company is a joke. Constant missed pickups. Customer service lies repeatedly just to appease you and get you off the phone. Two weeks in a row of missed pickups and the scheduled missed pickups were missed also. Another weekend of trash piling up outside for the wild animals to shred and have blown all over the neighborhood. To top it off they never offer credit for accumulated missed pickups. Truck is running the next road over on schedule so it isn't a truck issue or lack of employees issue. Plain and simple, just bad business.