website thubmnail of YOINS

YOINSReviews 1,604

3.2
How would you rate YOINS?
grey star
grey star
grey star
grey star
grey star

YOINS Reviews Summary

YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.

value
161
shipping
162
returns
39
quality
159

Instant Feedback

4,330 reviews
GB
1 review
1 helpful vote
Follow faye s.
Unfollow faye s.
Send Message
Share Review
Report Review

Good service
September 11, 2015

This is the first time I've used Yoins and I received my products later than the booked time. My products were also larger than I expected. Initially I was frustrated but after making my complaint I was meat with polite, efficient and effective service. My delivery charge was partially refunded due to the late arrival and the products were sent again in a smaller size free of charge. Can not complain about the returns service!

Date of experience: September 11, 2015
California
2 reviews
0 helpful votes
Follow preksha r.
Unfollow preksha r.
Send Message
Share Review
Report Review

Great customer service
September 11, 2015

I ordered a dress which was smaller in size so I asked fr a return of the item... The website has very easy and comfortable return policy... they gave me a new item of smaller size for free...

Date of experience: September 10, 2015
GB
1 review
0 helpful votes
Follow Hannah R.
Unfollow Hannah R.
Send Message
Share Review
Report Review

Great Customer Service
September 11, 2015

Messaged customer service when there was an issue with the order. I received a prompt reply and the problem was rectified quickly and with no issue. This company displays the customer service that every company needs.

Date of experience: September 10, 2015
Australia
1 review
0 helpful votes
Follow Emily J.
Unfollow Emily J.
Send Message
Share Review
Report Review

Great shopping experience!
September 10, 2015

I ordered two items off YOINS and they came with in a few week. Both playsuit and dress were great quality and fit perfectly as well as being identical to the photos on the site. I was so happy with the price and overall experience!

Date of experience: September 10, 2015
Australia
1 review
0 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Send Message
Share Review
Report Review

Customer service!
September 8, 2015

I ordered the wrong size playsuit and sent them an email. They got back to me very quickly and said they would send another size for me! Great customer service :)

Date of experience: September 8, 2015
Australia
1 review
1 helpful vote
Follow erin P.
Unfollow erin P.
Send Message
Share Review
Report Review

Customer service
September 4, 2015

I accidently ordered the wrong size initially for 3 pieces of clothing, I emailed them on the day and got a response within the next 24 hours where they politely changed it over to the correct clothing size. Very happy with the customer service.

Date of experience: September 4, 2015
GB
1 review
2 helpful votes
Follow RHEMA M.
Unfollow RHEMA M.
Send Message
Share Review
Report Review

I ordered a size 14 playsuit and it just about fits my size 6 teenage sister. Not happy at all

Date of experience: August 26, 2015
Florida
2 reviews
0 helpful votes
Follow shawton h.
Unfollow shawton h.
Send Message
Share Review
Report Review

I made an order to the website back in April 2015 and had trouble with access to my mailbox. Needless to say I never received my order. Fast forward to August 2015, I realized that I never did get my order, so I called YOINS and explained; they were so customer oriented. They gave me the option of a refund or re-ship, I opted for a re-ship if my size was still available. They kept in contact with me via email to ensure I received my order and it I did. It was the quality that I expected and I am very satisfied. Thank you Vivian and YOINS team for your help!

Date of experience: August 25, 2015
Minnesota
1 review
0 helpful votes
Follow Milena C.
Unfollow Milena C.
Send Message
Share Review
Report Review

I accidentally order a size smaller than the one I need. I messaged customer service right away and they were able to resolve my problem with no hesitation. They were very polite and efficient. I hope the quality of my purchase is as nice as their customer service. If it is I will defiantly order from the site again. Thanks for the help!

Date of experience: August 7, 2015
North Carolina
1 review
1 helpful vote
Follow Jessica S.
Unfollow Jessica S.
Send Message
Share Review
Report Review

I liked everything I got, just make sure you order a size up, they use Asian sizes, so it may be too small. Like it otherwise though.

Date of experience: August 7, 2015
California
1 review
0 helpful votes
Follow Jessie N.
Unfollow Jessie N.
Send Message
Share Review
Report Review

I love yoins
August 6, 2015

I love customer service, everone is very nice.
Have alot new style for new trench of fashion.

Date of experience: August 5, 2015
GB
1 review
13 helpful votes
Follow Emma B.
Unfollow Emma B.
Send Message
Share Review
Report Review

Not happy at all
July 30, 2015

I paid for express delivery and I am still waiting for it over three weeks later I have asked to be refunded for the extra I paid for delivery but no one gives me a straight answer and keeps fobbing me off. Would never use this company again. Very unsatisfied

Date of experience: July 30, 2015
Italy
1 review
0 helpful votes
Follow Alessandra B.
Unfollow Alessandra B.
Send Message
Share Review
Report Review

Un buon servizio!
July 24, 2015

Abiti molto carini, al prezzo giusto e un'assistenza impeccabile sempre disponibile per qualsiasi cosa.

Date of experience: July 24, 2015
Croatia
1 review
0 helpful votes
Follow Svijetlana L.
Unfollow Svijetlana L.
Send Message
Share Review
Report Review

Wonderfully!
July 16, 2015

Fantastic service and great clothes... help of Vivian was valuable!

Date of experience: July 16, 2015
Italy
1 review
0 helpful votes
Follow Tommi L.
Unfollow Tommi L.
Send Message
Share Review
Report Review

I bought 2 pairs of sneakers. They are true to size, great quality, great price and very fast and reliable shipping!

Date of experience: July 14, 2015
Ohio
1 review
1 helpful vote
Follow Jonna M.
Unfollow Jonna M.
Send Message
Share Review
Report Review

Great service.
July 9, 2015

I ordered a backpack purse because I thrown out my back and everything else hurt. Where can i order the purse I got an email asking how appeared as it was but I got the purse quickly because they're running low on stock I told them that it was very important and they sent it out immediately one part of the person to a little unglued but I was able to fix it I get compliments on it everywhere I go

Date of experience: July 9, 2015
Maryland
1 review
1 helpful vote
Follow Q A.
Unfollow Q A.
Send Message
Share Review
Report Review

Yoins has the most trendy clothes of the season at very reasonable. If you are on a budget but still want to be in style Yoins is a good online store to try. The quality of the item may not be superb, but for the actual price, and the actual style, it seems to balance out.

Date of experience: July 9, 2015
Indonesia
1 review
0 helpful votes
Follow Defi V.
Unfollow Defi V.
Send Message
Share Review
Report Review

Satisfied
July 9, 2015

Shop at www.yoins.com very satisfying. What you see what you get! The goods are very good and fast delivery with a neat wrapping! Very reliable!

Date of experience: July 9, 2015
Washington
1 review
0 helpful votes
Follow Kimberly G.
Unfollow Kimberly G.
Send Message
Share Review
Report Review

Great
July 8, 2015

I ordered a bag from this site it came quicker than expected and I was. Very satisfied

Date of experience: July 8, 2015
Italy
1 review
2 helpful votes
Follow Daria B.
Unfollow Daria B.
Send Message
Share Review
Report Review

The first time I shopped with Yoins I purchased a lightweight black longline coat: I have never been happier with an item purchased online! The quality was great, the item looked exactly like on the website page, the shipping time was good (It arrived 5 days after I ordered it)... all this for the smallest price I've ever paid for a coat! Thanks Yoins, great service!

Date of experience: July 7, 2015

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.


yoins.com
Founded in 2014
London
+53