YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
This is the first time I've used Yoins and I received my products later than the booked time. My products were also larger than I expected. Initially I was frustrated but after making my complaint I was meat with polite, efficient and effective service. My delivery charge was partially refunded due to the late arrival and the products were sent again in a smaller size free of charge. Can not complain about the returns service!
I ordered a dress which was smaller in size so I asked fr a return of the item... The website has very easy and comfortable return policy... they gave me a new item of smaller size for free...
Messaged customer service when there was an issue with the order. I received a prompt reply and the problem was rectified quickly and with no issue. This company displays the customer service that every company needs.
I ordered two items off YOINS and they came with in a few week. Both playsuit and dress were great quality and fit perfectly as well as being identical to the photos on the site. I was so happy with the price and overall experience!
I ordered the wrong size playsuit and sent them an email. They got back to me very quickly and said they would send another size for me! Great customer service :)
I accidently ordered the wrong size initially for 3 pieces of clothing, I emailed them on the day and got a response within the next 24 hours where they politely changed it over to the correct clothing size. Very happy with the customer service.
I ordered a size 14 playsuit and it just about fits my size 6 teenage sister. Not happy at all
I made an order to the website back in April 2015 and had trouble with access to my mailbox. Needless to say I never received my order. Fast forward to August 2015, I realized that I never did get my order, so I called YOINS and explained; they were so customer oriented. They gave me the option of a refund or re-ship, I opted for a re-ship if my size was still available. They kept in contact with me via email to ensure I received my order and it I did. It was the quality that I expected and I am very satisfied. Thank you Vivian and YOINS team for your help!
I accidentally order a size smaller than the one I need. I messaged customer service right away and they were able to resolve my problem with no hesitation. They were very polite and efficient. I hope the quality of my purchase is as nice as their customer service. If it is I will defiantly order from the site again. Thanks for the help!
I liked everything I got, just make sure you order a size up, they use Asian sizes, so it may be too small. Like it otherwise though.
I love customer service, everone is very nice.
Have alot new style for new trench of fashion.
I paid for express delivery and I am still waiting for it over three weeks later I have asked to be refunded for the extra I paid for delivery but no one gives me a straight answer and keeps fobbing me off. Would never use this company again. Very unsatisfied
Abiti molto carini, al prezzo giusto e un'assistenza impeccabile sempre disponibile per qualsiasi cosa.
Fantastic service and great clothes... help of Vivian was valuable!
I bought 2 pairs of sneakers. They are true to size, great quality, great price and very fast and reliable shipping!
I ordered a backpack purse because I thrown out my back and everything else hurt. Where can i order the purse I got an email asking how appeared as it was but I got the purse quickly because they're running low on stock I told them that it was very important and they sent it out immediately one part of the person to a little unglued but I was able to fix it I get compliments on it everywhere I go
Yoins has the most trendy clothes of the season at very reasonable. If you are on a budget but still want to be in style Yoins is a good online store to try. The quality of the item may not be superb, but for the actual price, and the actual style, it seems to balance out.
Shop at www.yoins.com very satisfying. What you see what you get! The goods are very good and fast delivery with a neat wrapping! Very reliable!
I ordered a bag from this site it came quicker than expected and I was. Very satisfied
The first time I shopped with Yoins I purchased a lightweight black longline coat: I have never been happier with an item purchased online! The quality was great, the item looked exactly like on the website page, the shipping time was good (It arrived 5 days after I ordered it)... all this for the smallest price I've ever paid for a coat! Thanks Yoins, great service!
Answer: Dear kelly We regret to inform you that YOINS can not give you more advice or information about the tax rates and customs charges of your country. For more information on this topic, please refer to the following page of our Help Center: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html.
Answer: Dear Laura L. Sorry for this mistake, please send us the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html We will check this problem for you. Best regards. YOins team
Answer: Dear Dian p. You can contact us directly via email: http://www.yoins.com/Yoins-Contact-Us-a-27.html Here is our phone number: Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00) Best regards. Yoins team
Answer: Dear Samantha, I just got my order in and 3 out of 4 shirts I have ordered are too short. I am only 5'4 and the length doesn't change that much with the different sizes, so I'm sorry, but have to advise you to stay away from this website. Hope this helps you!
Answer: Dear Brooke, your order was shipped on 2016/4/14 16:51:51 with tracking number RS476128100NL. You can track your order status on this link: http://www.17track.net/en/.The usual time for delivery to your location is about 7-25 business days. Hopefully you would get the package very soon. Yoins Team.
Answer: Dear Natasha, Here are the estimated shipping time. Standard flat shipping 7-25 business days Priority direct mail 7-10 business days Express service 3-7 business days. Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html Best regards, Vanilla
Answer: Sorry I ordered from them now Ive read reviews.
Answer: Hi dear, Yoins is a legal shopping site, we have many fans. Here is our shopping website: https://www.yoins.com You could enter the above link to know more and buy what you like. Price displayed on item page. June
Answer: Dear Wendy, Thank you for choosing Yoins. We suggest you measure your body first and compare the measurements before you place the order. You can see the item's measurements only after you choose the size you need. To choose the correct size please open the Size Reference and compare your body measurements with the sizes descriptions. More details about choosing sizes please click here: https://www.yoins.com/Yoins-Size-Guide-a-46.html Any further problem please contact us via cservice@yoins.com Best regards, Yuki
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.