YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Clothes as described. High quality! Very recommended shopping site!
I love Yoins! They have some great stuff for affordable prices. There was an issue with my order, and the service I received to compensate this was awesome! Totally worth buying from here again.
I am very pleased with my yoins experience. The order was placed correctly and arrived on time
I was happy with my order, the reception time was short and the package conforms to my expectations.
I brought a red prom dress and it arrived within the time, even though it was shipped across to England. The dress fitted well although the slit on the skirt if the dress was too high, but nothing a few stitches couldn't fix
Just brought a white set off YOINS and I'm very happy with it! Very affordable and still great quality and arrived within the shipping time stated!
I have placed two orders with Yoins. The first order came very quickly and I loved the item. The second order which was done a month later, never arrived. I contacted Yoins regarding my order and they replied very quickly and was willing to resend the item with no additional charges. I have yet to receive the yet, it's only been two weeks, I look forward to seeing how soon I get my replacement item.
Good price. Nice clothes. Fast answers on my e-mails from the service.
I paid something extra to have it early though It came a bit later.
The quality of the jacket I bought was as cheap as the price.
Its been over a month when i ordered something from this website & it hasnt came! I dont know if they just took my money and is never going to give me my item. I contacted them a week ago asking about my package and they still havent got to me.
Dear Christine P.
Thank you for shopping with us.
Could you please tell me your order number? I will check the order status for you.
So sorry for the inconvenience.
Yoins
Just got my clothes delivered just in time for my holiday. I was really worried about them coming as I thought they was going to be rubbish material and really small sizes. Ive tried them all on and im so happy with them I will defentily be ordering more stuff. And when you email them you always get a response straight away. Thank you so much.
Waste of time! The clothes did not fit, I am an size 10 and the clothes were a size two! They didn't want to send me a refund! They wanted me take a picture in the clothes and send to them, how can I get in them! The customer service was horrible, DO NOT ORDER FROM THIS COMPANY!
I don't usually order online from the UK let alone USA however I can reassure anyone that Yoins won't let you down! I received everything I paid for and it was exactly as it was displayed on their website. I was always kept updated via email about where my order is. Everything was delivered to me in exactly 10 days and delivery was cheap! Any queries I had the team instantly helped me. I'll definitely be ordering from here again! :)
I've never ordered any item online before, it was a risk, mostly because I'm from Italy and I needed a dress for a very important evening. The package arrived in time and the dress is very beautiful. Prices are low and quality so good
The service was great. I ordered few items and everything was great quality. Every clothing I ordered fits me perfect. I will definitely recommended.
My item arrived promptly and well packaged. I loved the skirt but it was a slightly too small in size. Perhaps Yoins sizing is more for a petite frame. However, the quality and style were great. As the item did not fit I returned it and they refunded my money in full. It was a great experience and I will happily shop again.
I found a dress that was a copy very similar to a signed one I wanted (retail € 260) for €23 I decided to buy with paypal and try this website. It took 3 weeks to arrive to Italy, not so much time for a standard shipping and everything was well packed and as described. I got that dress (very very beautiful, fits very well) and other 2 dresses. I am very happy, I spent a little but got good quality stuff I could never had a bigger bargain. For all of you undecided, if you find something you love at yoins.com give it a try. You will be happy for your deal.
I received a defective item. I emailed the company, and they responded that they'll give me a refund of $5 if I go purchase a zipper my own and put it on. I emailed back that I wanted a refund and a label to mail back. I got a response back stating that they will not pay for mailing the package back. I emailed stating that I received a defective item. I did my part in pay for the item. They did not do their part in mailing me a quality item. I will not pay for shipping for the item. It's outrageous how cheap and bad customer service they have. I am never purchasing from them again. What a was of money.
In recent contact with them, they asked me again to keep their product for which I have already told them I've wanted to return four times. I state to them YET AGAIN I want to return the item. Now they want me to "please contact your local post office and ask them how much to return the package to China? And inform us? And then we will decide to return the package back or not." How ridiculous?!
We will refund to you later, would it be acceptable?" How ridiculous is that?!
The resolution: After threatening to report them to the International Consumer Protection and Enforcement Network, two people contacted me though. One allowed me to get a refund. One yet again asked me to pay for shipping again. They allowed me to keep the item and receive a full refund. I received a refund a day later.
***Yoins asked me multiple times to remove this bad review, but I believe people deserve to know about ALL experiences with Yoins, whether good or bad.
Dear Pandora
Please accept our apologies
Dear, We have refund for the item to you as compensation. And you can keep the original item.
Sorry for this situation, hope you will satisfied with this solution and our service.
If you have any further questions please feel free to contact us.
Best regards
Yoins.
The service was very responsive. The dress came with a strap that broke immediately. I wanted my money back. At first they asked me to send it back and pay shipping, but I sent them a picture of the broken strap and said I didn't want to pay shipping to China. They promptly returned my money and were very nice about it. The dress was okay for what we paid for it.
I like to shop in yoinsu this is 5 purchase.
My new shoes from YOINS a perfect color, number and quality of...
Fast delivery occurred in less than two weeks standard delivery
Ordering was very easy and fast the shipping.
Answer my concerns quickly.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria V.
Thanks so much for your advice.
We will reflect this situation to our corresponding colleague.We will offer you better quality of items and customer service for your next shopping.
Hoping you have a nice day,
Best regards,
Yoins