YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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I ordered a playsuit and two dresses from this site. The long dress was perfect, but the short dress was a little on the large side and the playsuit a bit too short for me (I'm 5ft8 and bought a 10 in all items) I was really happy with the quality of all items but the playsuit is white and I was worried it might be a bit see through, so I emailed yoins to ask about returning the two items and exchanging the dress for a smaller size and the playsuit for a darker colour and bigger size. Their response was quick and for being a new customer they've sent me the two new items at no extra cost and told me I do not have to worry about returning the old ones. Great, hassle-free customer service and good quality clothes especially for the price. Will definitely shop again!
I bought many items in yoins, they have good quality, good materials, the size is ok and comfortable prices!
On 22nd July I followed the link on the website as I wanted to send the item back. I emailed
'I received my item and it's not suitable. There is no delivery note and no return instructions. Nor, apart from your email address on the website, can I find HOW to return it.
So please tell me how and where it should be sent.'
I'm STILL waiting for a reply. Would I visit / buy from this site again? Not a chance.
Customer service is always to provide you quick answer and very friendly. Ordering was very easy and fast.
They have great unique clothes. They sent me the wrong colored item and they resent the correct item with no additional cost and let me keep the other one as a gift.
Their customer service is always there to provide you with an answer. The quality of the clothes is what you really are looking for. And, you can't beat the price.
Abbigliamento low cost ma particolare e buona qualità. L'unica pecca è la spedizione minimo tre settimane per l'Italia. Risposta tempestiva alle email.
I am yet to receive my dress which has been dispatched very quickly as i only ordered it yesterday which us excellent. I will leave another review when it arrives. This review is just to say that the customer service is very good which I can't say for alot of similar companies. I sent an email about change of address and yoins replied within the hour to let me know that the amendment had been made which I am very pleased with
When having a sizing difficulty and trying to sort out an alternative option, the customer service team were very efficient and got back to me quickly with options to suit me. Very helpful and sorted the problem quickly.
I purchased a dress and it was delivered very speedily.
Unfortunately it was too big for me and when I contacted customer services they advised me they would send me a smaller size and I could keep the original dress as a gesture of good faith. Will be ordering again! :)
Received my dresses really quickly within a few Days! When I needed help with sizing their customer service people replied within a timely fashion and were extremely helpful! Will be buying from them again
I have been eyeing this website for months. But i had been skeptical about the quality because of how cheap they are, i just received my package (super fast shipping btw) and i am so impressed at the quality! I ordered two crop tops and two scarfs, the only thing is that one of the scarves came with a little tear (doesn't bother me at all). Will definitely be ordering from here again.
I'm from Luxembourg and I find that the service is excellent. When I had a problem with my delivery, the day after I received immediately an answer to my email.
Thank you
I ordered the backless playsuit with bow back knot in a size M (4). Unfortunately, when I received it I found it was way too big. It was in perfect condition, great quality material; however, it was not my size.
This is where I was in awe. After contacting Yoins, not only were they kind enough to send me a smaller size, they also explained that I would not have to resend the original. What?!? Initially I was worried about shipping fees but now I have nothing to worry about. Can you believe it?! Wow!
Thank you Yoins! I'd definitely be purchasing from here again!
I ordered a garment for my daughter, it had a fault in the material and Yoins refunded the purchase price and appoligised immediately. You can shop with confidence with this company!
I ordered a dress online from Yoins and didn't realise until it got delivered that i had ordered the wrong size. I emailed Yoins and asked if I could get a refund or exchange the dress for the correct size. Yoins sent me out the dress in the correct size and let me keep the original dress for no extra cost!
GREATEST CUSTOMER SERVICE. It was very sweet of them to ship priority mail, for no extra charge, when I picked standard shipping. Will definitely purchase from them again! Thank you Yoins!
I'm always a little weary ordering online from new websites but yoins.com blew my expectations out of the park. They have great deals for free shipping and discounted items, as well as having low prices to begin with! Their clothes are cute and fahsionable with great prices. Their customer service is also unbelievable! I ordered a dress from them and when it came it was a little too big. I emailed customer to service to find the best way to exchange it, and they told me they would send me a new one for free and I could keep the other one! I was shocked and flattered and I will definitely be ordering from yoins.com again.
This store does very nice clothes and extremely low prices, and even though some of the sizings are slightly off, the customer service team is readily available to help, and I got the help of Vivian who was amazingly helpful in sorting my problem. Would deffo recommend this site and would deffo shop here again! :)
I really appreciated the communication between myself and company. Great customer service skills. Aiming to please the customer which is always nice :)
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Greta S.
So sorry for the unhappy experience on Yoins.
Could you please tell us your order number? We will help you solve this problem.
So sorry for the inconvenience
Yoins team