YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
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Great, well priced products, quick delivery and great customer service. Thank you very much.
I bought a dress from this site but is too short. They told me that I can keep it as a gift and they will send me a bigger size. They were very kind. I hope that the dress arrives as soon.
I'm based in England, and had ordered a lace white dress, the 1st ordered was to big. It was here that i had such great customer service from YOINS. They were very professional and got a replacement out to me in a little less than a week. Which fits like a glove. I will be ordering from them again.
Customer service was great and kept me updated with my order at all times
It was really nice that they could understand their mistake and send the object as soon as possible.
I was very happy with the customer service Vivian and Wenny helped me straight away with any questions I had. I contacted customer service as the clothes did not fit at first, but they were more than happy to get this sorted straight away with no hassle. They even let me keep the items that did not fit me so that it would not cost me €24,50 to sent the items back (I have made some of my friends really happy), and are going to sent me the new items. Very happy with the service! The quality of the clothes are great! Just a tip for other customers the clothes are a bit bigger than you are used to so I would recommend getting a size smaller.
I ordered a size too big (I have lost weight and didn't realise how much) so I asked for a refund, instead they are sending me a smaller size free of charge without having to pay to send the other back!
Fantastic service, and the dress is beautiful.
Very nice quality
All the dress is pretty as the pic
I bought 5 dress on the first time
All really nice and pretty :)) )
3 dresses ordered, one of the size 6 dresses is more like a size 10 with the waist upward being baggy, i cant get a smaller size because that is the smallest size, the guide said it fits a smaller bust than mine which n real life is huge. Another dress fits ok, but the material is bad quality and gathers around the waist. The final one, i loved how it looked on the website but when i looked at the size guide it suggested a 6, yet when i looked at the guide of the specific dress the size 6 seemed too small, so i ordered a size 10 which had the same bust and waist guide as mine, i was shocked to see how big it was when it came, it was big enough to fit my mum (which isnt her style) and shes a few sizes bigger than me. DONT ORDER FROM IT, THE GUIDE IS TERRIBLE.
Worst quality clothing ever. Don't believe the picture because it looks nothing like it. In fact, about 20 different low quality clothing websites use the same exact pictures. And Yoins don't bother writing back saying "we are very sorry… what is your order number and we can fix this." Cheap and thin material. Don't be fooled by the picture! Looks nothing like it!
I was so pleased with the customer service I received upon using this web site as the clothes did not fit at first, they were more than happy to get this sorted straight away with no hassle and have resent me my items. I cannot fault this website for a single thing! Highly recommend!
"Excellent!" - Great and fast service and very cooperative!
This company has brilliant customer service! I would order from here anytime, a very helpful email service and quick delivery with good quality clothing
Vivian has been an absolute help for my services and questions!
Bought a coat for just $30 that was perfect for winter.
Seen ones similar for a lot more expensive than that in the shops which look almost identical :)
Overall I am extremely pleased with my experience from YOINS. The delivery was very speedy as I didn't have to wait very long at all for my tshirt to arrive through the post. My tshirt cost me about 65% less than it would have at asos. I will definitely use YOINS as my first choice next time I shop online.
I am very satisfied with the clothes I received, good quality, looked just like the pictures and fit perfectly, after less than two weeks I received the clothes ordered. I needed customer service and they helped me a lot, fast replies and very kind. Would definitely recommend it to anyone
Excellent customer service, emails are answered within the hour, clothes are great and sizes are perfect. Couldn't fault a thing, delivery took exactly 7 days to the UK. Extremely happy.
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelly M.
So sorry for the unhappy experience on Yoins.
Could you please tell us your order number and send us a photo to show the item? We will try our best to help you solve the problem.
So sorry for the inconvenienience
Yoins team