YOINS Reviews Summary
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
I had ordered a dress which didn't fit me well and they offered to send me the same dress with a different size for free! Very grateful didn't expect this. Also they reply immediately to emails.
In the UK and items came within 2 weeks, customer service is brilliant and reply within a timely fashion. Need to exchange an item and they are so helpful! Items are cheap and quality is as good as my other online store. Definitely recommend
Pay for what you get, the dresses are good quality but thin fabric. Had excellent response time and customer service as one of my dresses didn't fit
I ordered the 'same' coat from Zara &Yoins, the 2 coats arrived from the same shop. It was a red anorak
Some of the pictures are fuzzy for a reason, they don't want you to see how bad the quality is for some of their items. I recently bought a jacket for around $30 that I wouldn't even pay $5 for. The material was cheap and similar to the material you get when you buy a cheap costume. I tried writing a review on the item on the website to warn others, but it has to get "approved" first.
Great customer service, and a reliable site. I would definitely recommend this site to others.
PEDÍ UNA BLUSA, ME NOTIFICARON COMO AL SEGUNDO DIA QUE NO SE TENIA DISPONIBLE Y ME DIERON DOS OPCIONES, LA ESPERA A TENER MAS PRODUCTO QUE ERA COMO EN UNA SEMANA Y LA DEVOLUCIÓN DE MI DINERO, PEDÍ LA DEVOLUCIÓN DE MI DINERO A TRAVÉS DE PAY PAL. ME CONTESTARON MUY RÁPIDO Y AL DÍA SIGUIENTE YA ME HABÍAN HECHO EL REEMBOLSO, FUE SUPER RÁPIDO Y FUERON MUY ATENTOS Y CONTESTARON MUY RÁPIDO, A PESAR QUE NO ENCONTRÉ LA BLUSA QUE PEDÍ ESTOY MUY SATISFECHA CON EL BUEN SERVICIO.
This was my first time ordering with Yoins.
My parcel took a while longer as it was not in stock, and when i received it i did not realise that a size 10 meant a large!
However they completely turned around this situation immediately for me and were so helpful!
They are sending me out a new size right away and covering the costs of my postage.
Very helpful company and very good at communicating I am really impressed with their efforts!
He had problems with a carving in stok and Yoins contacted me instantly and kindly solved the problem. Excellent quality of service
Absolutely amazing service and are extremely lovely to communicate with, the clothing is gorgeous and they are more then happy to help with your order in whatever you need, definitely recommend to anyone!
I have never had any problems. They get back to my emails quickly and are very helpful.
My order took ages to come, my clothes wasn't what I expected as I couldn't wear them. The customer service people were very nice though
Very helpful customer service and clothes good quality would recommend
The customer services are so lovely and helpful, unfortunately the item I bought didn't fit me, so I returned it, thus emailing cs and they were nothing but nice. I will be shopping here in the future
I recently bought a dress for a wedding and thought it was stunning until it came it's was the ugliest thing I've ever seen, material was see through, colour was completely off and was nothing like the picture at all! No return address or return paper, never again will I use this site don't recommend it to any one Honeslty wouldn't waste you time or money!
Dear Shannon L.
Thanks for your feedback.
We express our deep apology if you feel bad with our product.
We will try to improve the quality of our items as well as our service in the future.
Best regards,
Yoins Team.
Received and item which was too big and the customer service was brilliant so helpful with quick reply and offered to resend out the item for me in the correct size would deffinetly order again:-)
Yoins was very quick to reply to questions about my orders and shipping. Can´t wait for the items I purchased to arrive. I'm sure they'll fit perfectly and look great.
Iris S.
I had no clue this site was based / shipping from China... which means any local distance selling laws are meaningless to them. An item was the wrong colour and didn't fit, they wanted me to return via tracked courier to shanghai!
Under UK law the seller must pay return shipping costs.
Don't make the same mistake I did, use a local / in country reseller.
Dear Dale S.
Please accept our sincerely apologies for the unhappy experience on Yoins.
Could you please tell us your order number and send us a photo of the item you said that it is wrong color? We will offer you a better solution to sort this out.
Looking forward to your early reply
Yoins team
Recently bought a roll neck jumper from Yoins. When it arrived it was really nice except I couldn't wear it because of the itchyness of the wool. When I emailed for a returnes address and explained my reason for returning the jumper I was told to wear a top underneath it!. I was also asked to provide proof of postage and then had to chase them up 5 days after they'd received it for my refund. The nail in the coffin is that I didn't get all the money refunded that I paid as they deducted their postage from the amount. So all in all it looks like if you're exchanging goods its all fine and dandy but the refund process is utter RUBBISH!.
Dear Deborah C.
So sorry for the inconvenience caused.
Would it be possible if you could send us a photo to cservice@yoins.com show the item? We will help you solve the problem.
We will do a better job in the future and sorry for the unhappy experience on Yoins.
Yoins team
From the business
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to heat that you are not satisfied with the item you received.
We are trying to improve our products quality.
Could you please send us the order number? Then we will give you a proper solution.
Best regards,
Yoins Team.