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YOINSReviews 1,604

3.2
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YOINS Reviews Summary

YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.

value
161
shipping
162
returns
39
quality
159

Instant Feedback

4,330 reviews
Malta
1 review
0 helpful votes
Follow Vittoria R.
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Customer service is great, really helpful and they always got back to me after few hours.
Clothes are lovely and definitely good value!

Date of experience: January 6, 2016
Georgia
1 review
1 helpful vote
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The package finally came was good quality and nice to look at. As for the company have read mixed reviews some good some bad mine in middle. Biggest gripe was never was notified of the time it was shipped and when contacted them they furnished info and a tracking number that didn't work. The amount of time between emails normal since they are many time zones from where I am. I will give the a positive rating of avg because they did communicate with me otherwise 1 star. The biggest thing they need to do is keep the customer informed that stops problems from arising. Do business with with caution.

Date of experience: January 3, 2016
Ireland
1 review
3 helpful votes
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Bad quality bad service
December 30, 2015

Absolutely disgusting quality came wrapped in bits of cardboard disgusting cheap material I paid €69.95 on clothes sending them back cost €20 3 weeks later no money back this is absoulutely terrible service will not be letting this go without full refund

Date of experience: December 30, 2015
Angel S. YOINS Rep
over a year old

Dear Chloe F, so sorry that you have bad experience with yoins. Could you please email cservice@yoins a photo of the bad-quality item as you said? We will give you a proper soulution for this. Looking for your early reply. Yoins team.

Pennsylvania
1 review
3 helpful votes
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I ordered shoes on this website on 12/07 and I only received an order number. I went on the website and followed their direct order and emailed the company multiple times and didn't get a response yet and its 12/27. Im very unsatisfied!

Date of experience: December 27, 2015
Angel S. YOINS Rep
over a year old

Dear azraa l.

We are so sorry that you have such experience with Yoins.

We were off duty on Dec 27(Sunday)

Could you please advise your order number? We will contact you as soon as possible.

Looking forward to your answer.

Yoins team.

California
1 review
0 helpful votes
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I ordered a few shirts and they were here on time. The quality of the clothes is incredible! I would totally recomend the site

Date of experience: December 17, 2015
NL
1 review
1 helpful vote
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The service is great!
December 18, 2015

My address was incorrect and thanks to the great service my order was reshipped. Very great service!

Date of experience: December 17, 2015
GB
1 review
2 helpful votes
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Amazing
December 16, 2015

I ordered a few things from here. One came in size too big but after contacting customer services they arranged to send me it in a smaller size. They were quick to reply, polite and very helpful. The other items were perfect though and even thought one dress was too big the quality was amazing. Money well spent in my opinion.

Date of experience: December 15, 2015
GB
1 review
5 helpful votes
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DISGRACEFUL SERVICE
December 14, 2015

I ordered 6 items & I paid for priority delivery I heard nothing back. Then after a dozen emails they said a jacket was not in stock. Ok so where's the rest of my order? Then finally i receive an email saying my one if my items was a pre order so they cancelled it. Ok so where's my other items? Iv sent a dozen more emails. They will not reply. But they have taken my money. Disgusting service Lady Abrams

Date of experience: December 13, 2015
Canada
1 review
0 helpful votes
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Awesome!
December 12, 2015

I ordered a super cute dress and when it came it was too big :( I sent an email to customer service and they got back to me within the same day and offered to send me the dress in the size that I needed and they didn't even ask me to send it back! Awesome customer service, I will definitely be ordering from them again! Thank you Yoins!

Date of experience: December 12, 2015
Australia
1 review
1 helpful vote
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I received the top that I bought and was so excited to try it on as it looked so pretty but disappointed as it was abit too big. So I sent them an email and told them the matter. Not only they got back to me in no time, they also offered me a free same top in one size smaller which is what I need. What an excellent customer service! I will be buying from this website again. And I've been looked after by Wendy and Vivian!

Date of experience: December 10, 2015
North Carolina
2 reviews
1 helpful vote
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Excellent Service
December 11, 2015

I recently did business with Yoins and was very impressed. Ordering was easy and shipping was very fast. I also was impressed that product was just as stated and fit great. Plus the boots I ordered though of a great price were made of high quality materials. I am all for affordable and high quality. Will definitely be a returning customer.

Date of experience: December 9, 2015
GB
1 review
0 helpful votes
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Perfect!
December 9, 2015

I reordering one dress and yoins staff was answering me to quick, I'm very happy with this company

Date of experience: December 8, 2015
Australia
1 review
0 helpful votes
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Customer service
December 9, 2015

The size i ordered was way too big so i emailed the customer service for yoins and straight away they sent me a smaller size no strings attached! Very helpful and fast reply :)

Date of experience: December 7, 2015
GB
1 review
2 helpful votes
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Absolutely RUBBISH
December 7, 2015

I ordered to dresses from yoins and paid a lot of money for the quickest delivery option. The dresses did not turn up in the time stated on the delivery page and as a result I had to spend even more money as I had to buy another dress as it was for an important event. When I contacted yoins about the problem they was not apologetic about the situation which has made me very annoyed. I would never buy another item from yoins again as they are crap!

Date of experience: December 7, 2015
Angel S. YOINS Rep
over a year old

Dear Lauren D.

We are so sorry that you have such bad experience with Yoins.

Could you please advise the order number? We would check this situation for you and give you a satisfied solution.

Looking forward to your reply.

Best regards,
Yoins Team.

GB
1 review
0 helpful votes
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Brilliant
December 5, 2015

I ordered a dress which appeared to be a big size so I had to contact the team to manage the return and get the new size. Wendy, from the team was really helpful.He sent me a new dress and told me I didn't even need to return the old one. Great service, brilliant team, very quick answer. I will definetely be buying more from the website. Sally

Date of experience: December 5, 2015
GB
1 review
0 helpful votes
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Love my jacket
December 4, 2015

Bought a new jacket from Yoins but received a size L instead of S. The customer care was so quick, they refunded the postage to send the jacket back and I just received the correct size. Fits perfectly. Love it. Thank u Yoins
Jana

Date of experience: December 4, 2015
Canada
1 review
0 helpful votes
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Return
December 4, 2015

I received my order and it was beautiful, but was too small. Customer service (Vivian) was amazing! I will order from this site again!

Date of experience: December 4, 2015
Portugal
2 reviews
0 helpful votes
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Serviço excelente!
December 2, 2015

Desde o meu primeiro contacto com a empresa que o serviço tem sido excelente! Encontrei pessoas muito simpáticas e sempre preocupadas com o bem-estar do cliente. Uma loja optima para fazer compras online! Aconselho!

Date of experience: December 2, 2015
Germany
4 reviews
5 helpful votes
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I received an item which was far worse quality than shown on the website and very poorly tailored. There was no way I could wear it, and I was pretty annoyed that I waited 2 weeks to receive the item, for it to be nothing like shown online.

So I contacted Yoins re. Returns, since I couldn't find any information about this on the website. Rather than give me the requested returns address and guidelines, they ask me to send them a photo?! Very weird - no normal retailer does this. I had to persist several times to get the returns address and then they said I would have to pay return shipping even though the item is not as shown, which makes them liable. They clearly don't care - they have my money and I wouldn't trust them to refund it even after I've returned the item. Seems like they are based in China, hence the very long delivery times.

Conclusion: Definitely not recommended. Poor quality (material and fit). No returns. Poor customer service. Cheap, but now I've paid $30 for an item I cannot wear...

Date of experience: December 2, 2015
Angel S. YOINS Rep
over a year old

Dear Archi B.
Thanks for your feedback.
We express our deep apology if you feel bad with our service.
We are trying to improve our items quality as well as our service.
Could you please advise the order number? We would check this situation into details.
Looking forward to your reply.
Best regards,
Yoins Team.

GB
1 review
0 helpful votes
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Really quick replies when dealing with enquires to them, happy with the outcome

Date of experience: November 27, 2015

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.


yoins.com
Founded in 2014
London
+53